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Empathy is understanding and sharing the feelings of others, while sympathy is feeling compassion or pity for others.
Empathy involves putting oneself in someone else's shoes and experiencing their emotions.
Sympathy is feeling sorry for someone or expressing compassion towards them.
Empathy is about understanding, while sympathy is about feeling.
Empathy is more active and involves connecting with others on an emotional l...
If cx.support is not better, there may be a decrease in customer satisfaction and an increase in customer complaints.
Customer satisfaction may decline
There may be an increase in customer complaints
The reputation of the company may be negatively affected
Customers may switch to competitors
Sales and revenue may decrease
I applied via Apna Jobs and was interviewed in Oct 2021. There was 1 interview round.
I applied via Recruitment Consultant and was interviewed in Jul 2021. There was 1 interview round.
I applied via Walk-in and was interviewed before Jul 2021. There were 2 interview rounds.
I applied via Walk-in and was interviewed before Jul 2019. There was 1 interview round.
I applied via Referral and was interviewed before Oct 2020. There was 1 interview round.
I applied via Referral and was interviewed in Dec 2018. There was 1 interview round.
I applied via Referral and was interviewed before Jul 2020. There was 1 interview round.
I applied via Referral and was interviewed before Feb 2021. There were 3 interview rounds.
Amcat examination
Speed test
based on 28 reviews
Rating in categories
Customer Service Executive
235
salaries
| ₹1.5 L/yr - ₹3.5 L/yr |
Customer Care Executive
152
salaries
| ₹1.5 L/yr - ₹4 L/yr |
Customer Service Associate
137
salaries
| ₹1.2 L/yr - ₹3.3 L/yr |
Customer Support Executive
132
salaries
| ₹1.5 L/yr - ₹4 L/yr |
Team Lead
73
salaries
| ₹2.1 L/yr - ₹6.6 L/yr |
Accenture
Capgemini
Tech Mahindra
Concentrix Corporation