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Jindal X Customer Support Executive Interview Questions and Answers

Updated 15 Nov 2023

Jindal X Customer Support Executive Interview Experiences

5 interviews found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Sep 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Self introduction
Round 3 - Case Study 

Was asked to write an essay on any topic, I chose Women Empowermem

Round 4 - One-on-one 

(2 Questions)

  • Q1. I was asked to talk about the Women empowerment
  • Q2. Was also asked to speak in hindi about my hometown
Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in May 2023. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(4 Questions)

  • Q1. Tell me about yourself.
  • Ans. 

    I am a dedicated and experienced Customer Support Executive with a strong background in providing excellent customer service.

    • I have worked in the customer support industry for over 5 years.

    • I am skilled in handling customer inquiries, resolving complaints, and providing product information.

    • I have a proven track record of maintaining high customer satisfaction ratings.

    • I am proficient in using customer support software an...

  • Answered by AI
  • Q2. Why did you leave your previous company?
  • Ans. 

    I left my previous company to explore new opportunities and further develop my skills in customer support.

    • Seeking new challenges and growth

    • Opportunity to learn and develop new skills

    • Looking for a company with better work-life balance

    • Relocation or commute issues

    • Company downsizing or restructuring

  • Answered by AI
  • Q3. What does customer service do?
  • Ans. 

    Customer service provides assistance and support to customers, ensuring their satisfaction and resolving any issues they may have.

    • Customer service representatives help customers with inquiries, complaints, and requests.

    • They provide information about products or services and assist with placing orders.

    • Customer service agents handle and resolve customer issues and complaints, aiming to ensure customer satisfaction.

    • They m...

  • Answered by AI
  • Q4. Are you comfortable with rotational shifts?
  • Ans. 

    Yes, I am comfortable with rotational shifts.

    • I have previous experience working in rotational shifts.

    • I understand the importance of being flexible and adaptable in a customer support role.

    • I am willing to adjust my schedule to meet the needs of the company and customers.

    • I believe rotational shifts can provide a better work-life balance in the long run.

    • I am confident in my ability to handle the challenges that may come w

  • Answered by AI
Round 3 - Assignment 

Typing test and assignment.

Round 4 - One-on-one 

(3 Questions)

  • Q1. Why do you want to join BPO?
  • Ans. 

    I want to join BPO because I enjoy helping customers and providing excellent customer service.

    • I have a passion for assisting customers and resolving their issues.

    • I have strong communication and problem-solving skills.

    • I enjoy working in a fast-paced and dynamic environment.

    • I believe working in a BPO will provide me with opportunities to enhance my customer service skills.

    • I am motivated by the satisfaction of helping cus

  • Answered by AI
  • Q2. Why did you leave your previous company?
  • Ans. 

    I left my previous company due to limited growth opportunities and a desire for a new challenge.

    • Limited growth opportunities

    • Desire for a new challenge

  • Answered by AI
  • Q3. If any company of yours gives you more salary than us. will you join us?
Round 5 - One-on-one 

(1 Question)

  • Q1. Why did you leave your previous company?

Customer Support Executive Interview Questions Asked at Other Companies

Q1. Understanding customer problems,whT i know about BPO nd how they ... read more
Q2. If customer is angry how can you make him understand
Q3. Customer satisfaction how can you provide.
Q4. Do you have aadhaar card with phone number linked with it?
Q5. 1.what is customer support?
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Sep 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Self introduction
Round 3 - Case Study 

Essay writing on some topics

Round 4 - One-on-one 

(1 Question)

  • Q1. I was asked to talk about some topics..pro's and con's of social media.

Interview Preparation Tips

Interview preparation tips for other job seekers - Na
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Sep 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Self introduction
Round 3 - Assignment 

Essay written to know our sentence build or command on it.

Round 4 - One-on-one 

(1 Question)

  • Q1. Background queries about previous work

Jindal X interview questions for designations

 Customer Support

 (1)

 Customer Support Associate

 (5)

 Senior Customer Support Executive

 (1)

 Engineer- Customer Support

 (1)

 Customer Service Executive

 (8)

 Customer Care Executive

 (8)

 Chat Support Executive

 (1)

 Customer Service Associate

 (11)

I applied via Walk-in and was interviewed in Jul 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. What is customer satisfaction?
  • Ans. 

    Customer satisfaction is the measure of how happy and content customers are with a product or service.

    • Customer satisfaction is the result of meeting or exceeding customer expectations.

    • It is a subjective measure that varies from customer to customer.

    • It can be measured through surveys, feedback, and reviews.

    • High customer satisfaction leads to customer loyalty and repeat business.

    • Examples of factors affecting customer sat...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - I have given interview for chat support (Zomato), Interview was easy, 1 day selection process, no consultancy charges, you just have to be prepared for the written test with good or excellent grammatical skill for chat support executive.

Interview questions from similar companies

Round 1 - One-on-one 

(2 Questions)

  • Q1. Self introduction and
  • Q2. Hobbies and interests

Interview Preparation Tips

Interview preparation tips for other job seekers - Nothing just be confident.and always try to give point to point answers.
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in May 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Sales Marketing Executive as CFA role in the distribution.
  • Q2. Daily mis reports of management.
  • Ans. 

    Daily MIS reports provide management with key insights and data to make informed decisions.

    • Daily MIS reports should include key performance indicators (KPIs) such as sales numbers, conversion rates, and customer acquisition costs.

    • These reports help management track progress towards goals and identify areas for improvement.

    • Examples of daily MIS reports could include a summary of sales activities, a comparison of actual ...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - About Myself:
I am very Practical Person with an disposition and strong cultural values. I strongly believe in accuracy
and precision in whatever I do. I believe I have good communication skill that would provide transparency and
productivity in the organization.

I applied via Company Website and was interviewed in Aug 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. When I joint with company can I do work from home

Interview Preparation Tips

Interview preparation tips for other job seekers - PRACTICAL QUESTION ONLY

I applied via Approached by Company and was interviewed before May 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Only experience discussion

Interview Preparation Tips

Interview preparation tips for other job seekers - Good environment for job. Overall very good for freshers.

I applied via Job Portal and was interviewed before Nov 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Direct through campus placement and group discussion.

Round 3 - Technical 

(2 Questions)

  • Q1. All the studies related concepts were aksed
  • Q2. About COST ACCOUNTING STANDARDS

Interview Preparation Tips

Interview preparation tips for other job seekers - Clear all your attempts of CMA in one go and prepare all the concepts before interview

Jindal X Interview FAQs

How many rounds are there in Jindal X Customer Support Executive interview?
Jindal X interview process usually has 4-5 rounds. The most common rounds in the Jindal X interview process are One-on-one Round, Resume Shortlist and HR.
How to prepare for Jindal X Customer Support Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Jindal X. The most common topics and skills that interviewers at Jindal X expect are customer support, inbound voice process, Bpo Voice, Customer Service and customer care.
What are the top questions asked in Jindal X Customer Support Executive interview?

Some of the top questions asked at the Jindal X Customer Support Executive interview -

  1. What is customer satisfacti...read more
  2. What does customer service ...read more
  3. I was asked to talk about some topics..pro's and con's of social med...read more

Tell us how to improve this page.

Jindal X Customer Support Executive Interview Process

based on 5 interviews

3 Interview rounds

  • Resume Shortlist Round
  • HR Round
  • One-on-one Round
View more
Jindal X Customer Support Executive Salary
based on 120 salaries
₹1.1 L/yr - ₹3.5 L/yr
12% less than the average Customer Support Executive Salary in India
View more details

Jindal X Customer Support Executive Reviews and Ratings

based on 69 reviews

3.3/5

Rating in categories

3.0

Skill development

3.0

Work-life balance

3.0

Salary

3.0

Job security

3.1

Company culture

3.0

Promotions

3.0

Work satisfaction

Explore 69 Reviews and Ratings
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