Sparsh BPO Services Interview Questions and Answers

Q1. What special attributes do you possess that make you a perfect fit for this role, considering that many individuals can perform car service?
Ans. 
I possess excellent communication skills, problem-solving abilities, and a strong customer-centric approach.
• Strong communication skills to effectively interact with customers and address their concerns

• Proven problem-solving abilities to quickly resolve issues and provide satisfactory solutions

• Customer-centric approach to prioritize customer satisfaction and build positive relationships

• Ability to remain calm and compose...read more
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Q2. What skills do you possess that are relevant to the execution of this role?
Ans. 
I possess strong communication skills, problem-solving abilities, and a customer-centric approach.
• Excellent communication skills to effectively interact with customers and address their concerns

• Strong problem-solving abilities to quickly resolve issues and provide solutions

• Customer-centric approach to ensure customer satisfaction and retention

• Ability to remain calm and patient in challenging situations

• Experience in han...read more
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Q3. What attracted you to choose this company as your new employer?
Ans. 
The company's strong reputation for excellent customer service and commitment to employee development attracted me.
• Reputation for excellent customer service

• Commitment to employee development

• Positive reviews from current and former employees
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Q4. What's your salary expectations
Ans. 
My salary expectations are in line with industry standards and based on my experience and qualifications.
• Research industry standards for the position

• Consider my experience and qualifications

• Be prepared to negotiate based on job responsibilities and benefits package
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Q1. Do you have experience
Ans. 
Yes, I have 3 years of experience in customer service roles.
• Worked as a customer service representative for 2 years at Company X

• Handled customer inquiries, resolved complaints, and processed orders

• Trained new employees on customer service best practices
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Q2. Are you dedicated to this role
Ans. 
Yes, I am dedicated to this role and committed to providing excellent customer service.
• I have a strong work ethic and always strive to exceed customer expectations

• I am willing to go above and beyond to resolve customer issues and ensure their satisfaction

• I am constantly seeking ways to improve my skills and knowledge in order to better serve customers
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Integrity and honesty

Q1. Introduce yourself
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Q2. Why do you want this job
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In the aptitude test you have to go through a series of test mainly consisting of English test and most importantly a typing test. In the first section there will be basic English questions. Then in the second section there will be a Communication round where in there will be different questions that will state either to record your response on the question or to just simply repeat the sentence. In the third and last section there will be a typing test where in a certain paragraph will be provided and you have to type that paragraph in the certain amount of time that is provided without any grammatical mistakes and also keeping up the pace.

Q1. Introduce yourself
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Q2. What do you know about our company
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Q3. If there is an important client meeting and at the same time you are called upon by your team for a team activity, what will you do?
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Q1. Basic introduction, last experience and salary
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Q1. Basic intro ,About my city and what is customer service
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Q1. Can you provide a basic introduction about yourself, including information about your family, your current residence, and your last work experience, as well as your motivation for wanting to join this job?
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Q1. Basic Grammer, reasoning, email writing and typing ,pronounciation
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Process planning refers to the methodical approach of determining the best possible way to manufacture a product or deliver a service by considering various aspects such as resources, timelines, and methodologies involved in production or execution.

Q1. Explain about previous process
Ans. 
Implemented a new chemical process to increase efficiency and reduce waste.
• Researched and analyzed current process to identify areas for improvement

• Designed and tested new process using simulation software

• Collaborated with production team to implement changes and monitor results

• Achieved 20% increase in production output and 15% reduction in waste

• Continuously monitored and optimized process for further improvements
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Q2. Explain about my work experience
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Q3. Explain about my work standard
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Q4. Explain about my managing method
Ans. 
I utilize a combination of project management tools and communication strategies to effectively manage my team and projects.
• I prioritize tasks based on deadlines and importance

• I regularly communicate with team members to ensure everyone is on the same page

• I use project management software such as Trello or Asana to track progress and assign tasks

• I adapt my management style to fit the needs and preferences of individual
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Q5. Explain about my working style
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Q1. Voice and non voice processing?
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Q2. Voice and non voice difference?
Ans. 
Voice involves speaking directly with customers, while non-voice involves communicating through written messages or emails.
• Voice involves speaking with customers over the phone or in person

• Non-voice involves communicating through written messages, emails, or chat

• Voice requires good verbal communication skills, while non-voice requires good written communication skills
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Q3. What is the voice and non voice processing and it roles ?
Ans. 
Voice processing involves handling customer queries through phone calls, while non-voice processing involves handling queries through emails, chat, etc.
• Voice processing involves interacting with customers over the phone

• Non-voice processing involves handling customer queries through emails, chat, social media, etc.

• Roles in voice processing include answering calls, providing assistance, resolving issues verbally

• Roles in ...read more
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Q4. What about your company ?
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Q5. How to d discuss about the customer care ?
Ans. 
Discussing customer care involves addressing customer needs, resolving issues, and providing excellent service.
• Listen actively to customer concerns

• Empathize with the customer's situation

• Offer solutions or alternatives to resolve issues

• Provide clear and concise information

• Follow up to ensure customer satisfaction
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Non voice, voice process to customer care every customer problems can solutions him

Q1. Can you provide a brief overview of your previous experience?
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Q2. Team size
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Q1. What is the detailed job description and can you provide scenario-based questions related to it?
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Q2. Questions about roles and responsibility
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English writing communication and listing

Q1. Myself in english with my background
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Q2. Write essay on one topic
Ans. 
The impact of climate change on biodiversity
• Climate change is causing shifts in habitats and ecosystems

• Loss of biodiversity can lead to negative consequences for ecosystems and human societies

• Conservation efforts are crucial to protect vulnerable species

• Examples: coral bleaching due to rising sea temperatures, deforestation leading to loss of habitat for wildlife
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Q3. I dont get offer letter
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Q1. Myself in english with family background
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Q2. Write essay on one topic
Ans. 
The impact of social media on mental health
• Social media can contribute to feelings of inadequacy and low self-esteem

• Excessive use of social media can lead to anxiety and depression

• Cyberbullying on social media platforms can have serious mental health consequences

• However, social media can also provide a sense of community and support for those struggling with mental health issues
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Q1. Myself in english with family back ground
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Q2. Talk on one topic for two minutes
Ans. 
The impact of climate change on marine life
• Climate change is causing ocean temperatures to rise, leading to coral bleaching and habitat destruction

• Acidification of the oceans due to increased carbon dioxide levels is harming marine organisms like shellfish and corals

• Overfishing and pollution are exacerbating the effects of climate change on marine ecosystems

• Examples: Coral reefs in the Great Barrier Reef are experienci...read more
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Myself in english with family background

Q1. Tell me about yourself then role and responsibilities
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Q2. What makes you switch from an existing company to our company?
Ans. 
I am looking for a new challenge and growth opportunities in a company known for its strong reputation and positive work culture.
• Seeking new challenges and growth opportunities

• Attracted to company's strong reputation

• Interested in positive work culture

• Possibility of career advancement

• Better salary or benefits package
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Q3. Tell me about your previous company experience?
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Q1. Can spell your full name, place, contact number and address?
Ans. 
Yes, I can spell my full name, place, contact number, and address.
• Full Name: John Doe

• Place: New York City

• Contact Number: 555-555-5555

• Address: 123 Main Street, Apt 1A, New York, NY 10001
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Q2. Tell which one you like either college life or working life?
Ans. 
I prefer working life over college life due to the sense of accomplishment and independence it provides.
• Working life offers financial stability and independence

• College life can be stressful with exams and assignments

• In working life, you can see the direct impact of your efforts on your career growth

• Working life allows for more freedom to make decisions and take ownership of projects
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Q3. Tell about feminizam?
Ans. 
Feminism is a social and political movement advocating for equal rights and opportunities for women.
• Feminism aims to challenge and dismantle gender-based discrimination and inequality.

• It seeks to empower women and promote gender equality in various aspects of society, including politics, economics, and culture.

• Feminism encompasses a wide range of perspectives and approaches, including liberal feminism, radical feminism...read more
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Q4. It's an general topic, you guys need to prepare and communicate well. Then eagerly seeking accent and tone
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Calculation regarding percentage

One to one, handling US client and need to repeat the sentence and rearrange the sentence. Listening skill is important