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Sutherland Global Services Technical Support Executive Engineer Interview Questions and Answers

Updated 10 May 2018

Sutherland Global Services Technical Support Executive Engineer Interview Experiences

1 interview found

I applied via Approached by Company and was interviewed before May 2017. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. How will you handle a irated client
  • Ans. 

    To handle an irate client, it is important to remain calm, empathize with their concerns, actively listen, apologize for any inconvenience, offer a solution, and follow up to ensure satisfaction.

    • Remain calm and composed

    • Empathize with the client's concerns

    • Actively listen to understand their issue

    • Apologize for any inconvenience caused

    • Offer a solution or alternative

    • Follow up to ensure satisfaction

  • Answered by AI

Interview Preparation Tips

General Tips: Dear friends I have attended interview with this firm many times and it srtiked only after making serval attempts . you should be having lots of patience to attend this interview as they I'll make you wait for one whole day to attend one round of interview . Finally when you're done they'll again conduct a typing test you have score well if not? you are not selected . You may prefer a location and they may give a different location very far away or even ask you relocation . Salary is good . apart from that nothing is great here
Skills: Communication, Decision Making Skills
Duration: <1 week

Interview questions from similar companies

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. What interests you about this job and why have you chosen Kyndryl?
  • Q2. What are your salary expectations?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and calm and
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. What is bpo?

Interview Preparation Tips

Interview preparation tips for other job seekers - BPO stands for Business Process Outsourcing. If a customer has any doubts in business, it is essential to address their concerns and provide a suitable solution.
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. Python code snippets for different codes
  • Q2. SQL Queries on Joins
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Recruitment Consulltant and was interviewed in Aug 2024. There were 2 interview rounds.

Round 1 - Soft skill 

(2 Questions)

  • Q1. What is your Favorite movie ?
  • Ans. 

    My favorite movie is The Shawshank Redemption.

    • Directed by Frank Darabont

    • Based on a Stephen King novella

    • Set in a prison in Maine

    • Themes of hope, friendship, and redemption

    • Starring Tim Robbins and Morgan Freeman

  • Answered by AI
  • Q2. What is your Favorite colour?
  • Ans. 

    My favorite color is blue because it reminds me of the calming ocean and clear skies.

    • Blue is associated with calmness and tranquility

    • It symbolizes trust, loyalty, and confidence

    • Examples: navy blue, sky blue, royal blue

  • Answered by AI
Round 2 - Technical 

(2 Questions)

  • Q1. What is power draining?
  • Ans. 

    Power draining refers to the excessive consumption of power by a device or system, leading to decreased battery life or performance.

    • Power draining can occur due to background apps running constantly on a device.

    • Faulty hardware components can also contribute to power draining.

    • Settings such as high screen brightness or frequent data syncing can increase power draining.

    • Examples include a smartphone losing battery quickly ...

  • Answered by AI
  • Q2. What is VPN? When you use it?
  • Ans. 

    VPN stands for Virtual Private Network. It is used to create a secure connection over the internet, allowing users to access private networks remotely.

    • VPN encrypts data to ensure privacy and security

    • It allows users to access restricted websites or content

    • Commonly used for remote work, accessing company networks, and bypassing geo-restrictions

    • Examples include NordVPN, ExpressVPN, and Cisco AnyConnect

  • Answered by AI

Skills evaluated in this interview

Interview experience
3
Average
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
No response

I applied via Referral and was interviewed in Aug 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Group Discussion 

Any topic we can choose and just speak in front of the fellow candidates

Round 3 - Technical 

(5 Questions)

  • Q1. Difference between ram and rom
  • Ans. 

    RAM is volatile memory used for temporary storage, while ROM is non-volatile memory used for permanent storage.

    • RAM stands for Random Access Memory, used for temporary storage of data and program instructions

    • ROM stands for Read-Only Memory, used for permanent storage of data and program instructions

    • RAM is volatile, meaning data is lost when power is turned off

    • ROM is non-volatile, meaning data is retained even when power

  • Answered by AI
  • Q2. What do you know about cloud computing
  • Ans. 

    Cloud computing is the delivery of computing services over the internet, including storage, servers, databases, networking, software, and analytics.

    • Cloud computing allows users to access and use resources on-demand without the need for physical infrastructure.

    • It offers scalability, flexibility, cost-effectiveness, and increased efficiency.

    • Examples of cloud computing services include Amazon Web Services (AWS), Microsoft

  • Answered by AI
  • Q3. What is network
  • Ans. 

    A network is a collection of computers, servers, mainframes, network devices, and other devices connected to one another to share data and resources.

    • Networks can be wired or wireless

    • They can be local (LAN), wide (WAN), or global (Internet)

    • Networks use protocols like TCP/IP to communicate

    • Examples include Ethernet, Wi-Fi, and cellular networks

  • Answered by AI
  • Q4. What are mentioned in job description and what do you understand about the role mentioned in JD
  • Q5. What is IP and how IP address is represented
  • Ans. 

    IP stands for Internet Protocol. An IP address is a unique numerical label assigned to each device connected to a computer network.

    • IP stands for Internet Protocol

    • IP address is a unique numerical label assigned to devices on a network

    • IP addresses are represented in decimal format, such as 192.168.1.1

    • There are two versions of IP addresses - IPv4 and IPv6

  • Answered by AI

Interview Preparation Tips

Topics to prepare for NTT Data Technical Support Engineer interview:
  • Computer Networking
  • Data Communication
  • Public Speaking
  • spontaneity
Interview preparation tips for other job seekers - in GD just seak-up loud and clear and get spontaneous
for technical round get ready with the computer networks (TCP,IP)
be confident

Skills evaluated in this interview

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Recruitment Consulltant and was interviewed in Sep 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Tell me about yourself.
  • Q2. Walk us through your resume, about the projects that I've done in my college.
  • Q3. Why do you want to work with HP?
Round 3 - Technical 

(3 Questions)

  • Q1. What do you mean by BSOD? How will you resolve it?
  • Ans. 

    BSOD stands for Blue Screen of Death. It is a Windows operating system error screen that appears when a system error occurs.

    • BSOD is a stop error screen that appears when the Windows operating system encounters a critical error that it cannot recover from.

    • To resolve a BSOD, you can try restarting the computer, checking for hardware or software issues, updating drivers, running system diagnostics, or restoring the system...

  • Answered by AI
  • Q2. What is a driver? What is an OS?
  • Ans. 

    A driver is a software component that allows the operating system to communicate with hardware devices. An OS (Operating System) is the software that manages computer hardware and software resources.

    • A driver is a program that enables communication between the operating system and hardware devices.

    • Drivers are essential for the proper functioning of hardware components such as printers, graphics cards, and network adapte...

  • Answered by AI
  • Q3. Difference between Ssd and Hdd, wifi and Lan
  • Ans. 

    SSD is faster and more durable than HDD, while WiFi is wireless and LAN is wired.

    • SSD uses flash memory for storage, while HDD uses spinning disks

    • SSD has faster read/write speeds and is more durable than HDD

    • WiFi allows wireless internet connection, while LAN requires a wired connection

    • WiFi is convenient for mobile devices, while LAN provides faster and more stable connection

  • Answered by AI

Skills evaluated in this interview

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. What is cloud support
  • Ans. 

    Cloud support refers to providing technical assistance and troubleshooting for cloud computing services and platforms.

    • Providing assistance with setting up and configuring cloud services

    • Troubleshooting issues related to cloud storage, networking, and security

    • Offering guidance on best practices for utilizing cloud resources

    • Resolving performance issues and optimizing cloud infrastructure

    • Examples: AWS Support, Microsoft Az

  • Answered by AI
  • Q2. What is cus support
  • Ans. 

    Customer support is the assistance provided to customers before, during, and after purchasing a product or service.

    • Customer support involves helping customers with technical issues, product inquiries, and troubleshooting.

    • It can be provided through various channels such as phone, email, live chat, or social media.

    • Customer support aims to ensure customer satisfaction and loyalty by addressing their concerns and resolving...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Na

Skills evaluated in this interview

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Introduction, Related field Knowledge
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Atos and was interviewed before Jun 2023. There was 1 interview round.

Round 1 - Technical 

(1 Question)

  • Q1. Oops concepts and Data structures

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