Sutherland Global Services Non Voice Customer Service Executive Interview Questions and Answers for Experienced

In my previous roles, I managed customer inquiries, resolved issues, and ensured high satisfaction levels through effective communication.

• Handled customer inquiries via phone, email, and chat, ensuring timely responses.

• Resolved customer complaints by identifying issues and providing appropriate solutions, such as refunds or replacements.

• Maintained detailed records of customer interactions to track issues and follow up ...read more

CTC stands for Cost to Company, which includes all expenses incurred by the employer for an employee.

• CTC includes basic salary, allowances, bonuses, and benefits.

• For example, if your CTC is $60,000, it may include $40,000 as basic salary and $20,000 in benefits.

• Expectations refer to the salary or compensation you anticipate receiving in a new role.

• For instance, if you expect a CTC of $70,000, it should align with your

Golden rules of accounting are basic principles to maintain financial records accurately.

• Debit the receiver, credit the giver

• Debit what comes in, credit what goes out

• Debit all expenses and losses, credit all incomes and gains

I am a dedicated and experienced customer service professional with a passion for helping others.

• I have over 5 years of experience in customer service roles

• I am skilled in handling customer inquiries and resolving issues efficiently

• I am a strong communicator and problem-solver

• I am committed to providing excellent service and building positive relationships with customers

Our company is a leading provider of customer service solutions in the retail industry.

• Founded in 2005

• Headquartered in New York City

• Specializes in providing personalized customer service experiences

• Works with top retail brands such as Macy's and Nordstrom