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Startek Service Support Executive Interview Questions and Answers
Startek Service Support Executive Interview Experiences
1 interview found
(1 Question)
- Q1. Self introduction
Top trending discussions
Interview questions from similar companies
(2 Questions)
- Q1. Dhcp how it works
- Ans.
DHCP (Dynamic Host Configuration Protocol) is a network protocol that automatically assigns IP addresses to devices on a network.
DHCP server assigns IP addresses to devices on a network
DHCP clients request IP addresses from the DHCP server
DHCP lease time determines how long an IP address is valid for
DHCP uses UDP port 67 for server and port 68 for client communication
- Q2. What is vpn how it works
- Ans.
VPN stands for Virtual Private Network, a technology that allows users to securely access a private network over a public network.
VPN creates a secure and encrypted connection between the user's device and the private network.
It masks the user's IP address and encrypts data to ensure privacy and security.
VPN can be used to access restricted websites, secure remote access to a company's network, and protect data while u...
(2 Questions)
- Q1. How you will face costumer
- Ans.
I will face customers with a friendly and professional attitude, actively listening to their concerns and providing timely solutions.
Greet the customer with a smile and friendly tone
Listen actively to their concerns without interrupting
Ask clarifying questions to fully understand the issue
Provide timely and effective solutions
Follow up to ensure the issue is resolved to their satisfaction
- Q2. How fast and efficient you are
- Ans.
I am highly efficient and always strive to complete tasks quickly without sacrificing quality.
I prioritize tasks based on urgency and impact on users
I constantly look for ways to streamline processes and improve efficiency
I have a track record of resolving issues promptly and effectively
I am proficient in troubleshooting and problem-solving techniques
Skills evaluated in this interview
(2 Questions)
- Q1. Sql query , database connectivity,
- Q2. Unix commands , grep, find, sed
Customer Support Associate Interview Questions & Answers
Cogent E Services
Anonymous
posted on 22 Sep 2023
I applied via Referral and was interviewed in Aug 2023. There were 5 interview rounds.
(5 Questions)
- Q1. 1. Tell me about yourself 2. Family background details 3. Do you have any work experience
- Q2. What do you know about customer service?
- Ans.
Customer service involves providing assistance and support to customers before, during, and after a purchase.
Customer service is about meeting the needs and expectations of customers.
It involves effective communication, problem-solving, and empathy.
Examples include resolving customer complaints, answering inquiries, and providing product information.
Customer service can be provided through various channels such as phon...
- Q3. How would you handle tough and angry customer?
- Q4. Why you left your previous job?
- Q5. Why there is career gap in your resume?
(1 Question)
- Q1. Same as HR round + speak 1-3 minute on the topic of given by OM.
(2 Questions)
- Q1. They ask about in-depth details what you've written in your resume.
- Q2. Suppose you have written quick learner in your strength , What do you mean by quick learner?
- Ans.
Quick learner refers to the ability to grasp new information, skills, or concepts rapidly and effectively.
Quickly understanding and applying new information
Adapting to changes and challenges easily
Being open to feedback and willing to learn from mistakes
Seeking out opportunities for growth and development
Examples: mastering a new software program in a short amount of time, quickly picking up on new industry trends and
(1 Question)
- Q1. Salary discussion and Negotiation .
Interview Preparation Tips
- BFSI
- Customer Service
- bpo
Mohd sadiq
(2 Questions)
- Q1. What is SQL query
- Ans.
SQL query is a command used to retrieve, insert, update, or delete data in a database.
SQL query is written in Structured Query Language.
It can be used to retrieve specific data from a database table.
Examples of SQL queries include SELECT, INSERT, UPDATE, and DELETE.
SQL queries can also be used to join multiple tables together to retrieve related data.
- Q2. What is HTTP protocol
- Ans.
HTTP protocol is a set of rules for transferring data over the internet.
HTTP stands for Hypertext Transfer Protocol
It is the foundation of data communication on the World Wide Web
HTTP uses a client-server model where a client makes a request to a server and the server responds with the requested data
It operates on top of the TCP/IP protocol
HTTP requests are made up of methods like GET, POST, PUT, DELETE, etc.
Skills evaluated in this interview
Selected
I applied via Approached by Company and was interviewed in Jan 2024. There were 3 interview rounds.
(2 Questions)
- Q1. Ems field everything
- Q2. Process,production, quality
(2 Questions)
- Q1. Ems field based
- Q2. Quality engineering based
(1 Question)
- Q1. Processing engineering
Interview Preparation Tips
Customer Support Executive Interview Questions & Answers
Hexaware Technologies
Anonymous
posted on 19 Jul 2024
Selected
I applied via Referral and was interviewed in Jan 2024. There were 2 interview rounds.
(2 Questions)
- Q1. Tell me about yourself
- Q2. Education and experience
(1 Question)
- Q1. Any random topic
Interview Preparation Tips
Customer Support Associate Interview Questions & Answers
Firstsource Solutions
Anonymous
posted on 9 Nov 2023
Selected
I applied via Referral and was interviewed in Oct 2023. There were 4 interview rounds.
It more like self introduction.
It focus on listening, pronunciation, and communication skill.
(1 Question)
- Q1. More about ourself
Interview Preparation Tips
Desktop Support Engineer Interview Questions & Answers
KPMG India
Gourab Pradhan RINTU
posted on 12 Mar 2024
(1 Question)
- Q1. Nothing extra some normal questions
I applied via LinkedIn and was interviewed in Jun 2022. There were 2 interview rounds.
(1 Question)
- Q1. To resolve user issue, which software you will choose for to take remote.
Interview Preparation Tips
- Window deployment
- Domain join
- Computer Networking
- Firewall and network
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Startek Service Support Executive Interview Process
based on 1 interview
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