Square Bpo Services Quality Analyst Interview Questions and Answers

Quality Analyst at XYZ Company

• Conducted quality assurance tests on software applications

• Identified and reported bugs and issues to development team

• Collaborated with cross-functional teams to ensure quality standards were met

BQ stands for Batch Quality, which refers to the quality of a batch of products or services produced at a specific time.

• BQ is used to assess the overall quality of a group of products or services produced together.

• It helps in identifying any issues or defects in the batch that need to be addressed.

• BQ can be measured using various quality metrics and indicators.

• For example, in manufacturing, BQ can be determined by insp...read more

7QC tools are a set of quality control tools used for process improvement and problem-solving in quality management.

• Check sheets: Used to collect and analyze data in a systematic way.

• Pareto chart: Helps identify the most significant factors contributing to a problem.

• Cause-and-effect diagram (Fishbone diagram): Used to identify and analyze potential causes of a problem.

• Histogram: Represents data distribution visually to...read more

Quality is important to ensure customer satisfaction, meet regulatory requirements, and maintain a good reputation.

• Ensures customer satisfaction by delivering products/services that meet or exceed expectations

• Helps in meeting regulatory requirements and standards

• Maintains a good reputation for the company

• Reduces costs by minimizing defects and rework

• Increases efficiency and productivity

• Improves overall customer experie

Critical errors are severe issues that can cause system failure, while non-critical errors are less severe and do not impact system functionality.

• Critical errors can lead to system crashes or data loss

• Non-critical errors may include minor bugs or cosmetic issues

• Examples of critical errors: database corruption, server downtime

• Examples of non-critical errors: spelling mistakes, UI alignment issues

Dead air and hold refer to periods of silence or inactivity during a call or communication process.

• Dead air is when there is complete silence on the line, often due to technical issues or lack of response from the other party.

• Hold is when one party puts the call on hold, usually to consult with someone else or look up information.

• Both dead air and hold can impact the quality of the call and should be minimized to ensur...read more

Wowcall is a telecommunications service provider offering voice over IP (VoIP) solutions for businesses and individuals.

• Wowcall provides VoIP services for making calls over the internet.

• They offer solutions for businesses looking to improve their communication systems.

• Wowcall allows users to make international calls at lower rates compared to traditional phone services.

Quality parameters are specific criteria used to measure the quality of a product or service.

• Accuracy - how close the results are to the true value

• Precision - how close the results are to each other

• Reliability - consistency of results over time

• Reproducibility - ability to obtain the same results under different conditions

• Efficiency - achieving the desired outcome with minimal resources

I want to join Bill Gosling because of their reputation for providing high-quality services and their commitment to employee growth and development.

• Reputation for high-quality services

• Commitment to employee growth and development

• Opportunities for career advancement

• Positive work culture

• Strong leadership team