Square Bpo Services NON Voice Interview Questions and Answers

Q1. Tell me about your self
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Q2. Talk 2 minutes on a topic
Ans. 
The importance of effective communication in customer support
• Effective communication builds trust with customers

• Clear and concise communication helps in resolving issues quickly

• Active listening is key to understanding customer needs

• Empathy and patience are important in customer interactions
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Q1. Verbal reasoning
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Q2. Few questions should be answered in English proficiency
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Q1. Few questions related to voice and non voice process
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Q2. If experienced few questions subject to past employment role
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Pannel round with some communication skills and english pronounciation etc

Q1. Few questions related to voice and non voice or speak something on a topic for 2 min
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Q2. Salary discussion and nyt shift comfort
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Q1. Basic questions
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Q2. Tell me about yourself? Where do you reside? Why do you want to join bpo?
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Q3. What are your salary expectation? Write an essay on internet or something they will ask to..
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Q1. Essay writing and typing test
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Q1. The interviewer thought it's something fishy in my CV and without asking me anything about it just ask me to leave.
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Q1. Tell me about your favourite teacher
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Good as well as I did well

Sweet and spicy I really Loved and enjoyed the experience

Q1. Nail biting but performed well
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Q1. Good and tough also
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Q1. What are your salary expectations?
Ans. 
I am open to discussing salary based on the responsibilities and benefits of the position.
• I am flexible and open to negotiation.

• I would like to be compensated fairly for my skills and experience.

• I am looking for a salary that aligns with industry standards and the responsibilities of the role.

• I am also interested in discussing additional benefits such as healthcare, retirement plans, or professional development opportu
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Q2. What is your family background?
Ans. 
My family background is diverse and culturally rich, with members from different professions and backgrounds.
• My family consists of individuals from various professions such as doctors, engineers, teachers, and entrepreneurs.

• We come from different cultural backgrounds, with members from different states and countries.

• Education is highly valued in my family, and many members have pursued higher education in their respect...read more
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Q3. Share details of your previous job.
Ans. 
I worked as a customer service representative at XYZ Company.
• Handled customer inquiries and complaints via phone and email.

• Provided product information and resolved customer issues.

• Maintained accurate records of customer interactions and transactions.

• Collaborated with other departments to ensure customer satisfaction.

• Met or exceeded monthly performance targets.
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Q4. What are your strengths and weaknesses?
Ans. 
My strengths include strong communication skills, attention to detail, and ability to work well in a team. My weaknesses include being overly critical of my own work and sometimes struggling with time management.
• Strong communication skills

• Attention to detail

• Ability to work well in a team

• Being overly critical of my own work

• Struggling with time management
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Q5. Tell me about yourself.
Ans. 
I am a dedicated and experienced professional with a strong background in customer service.
• I have worked in the customer service industry for over 5 years.

• I have excellent communication and problem-solving skills.

• I am highly organized and detail-oriented.

• I have a proven track record of delivering exceptional customer service.

• I am proficient in using various customer service software and tools.

• I am a team player and enj...read more
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Q1. About tha company name
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Q1. About tha company name
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Q2. About tha company name
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Q1. Tell me about yourself
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Q2. Strengths and weakness
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Q3. Where do you see yourself in 5 years
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Q4. After BTech why you choose for voice/non voice process role?
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Q5. Any plans for going abroad?
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Q6. What do you know about us medical billing?
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Gave me some numerical number series and alphabet series questions to solve. Also some other simple numerical logical questions.

Q1. Self Introduction
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Q2. Who is your role model and why ?
Ans. 
My role model is my mother because of her resilience, compassion, and work ethic.
• My mother has always shown incredible resilience in the face of adversity, which inspires me to never give up.

• She is also the most compassionate person I know, always putting others' needs before her own.

• Her strong work ethic has taught me the importance of hard work and dedication in achieving success.
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Grammar and Personality Development

Q1. Self Introduction
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Q2. What is favourite destination ?
Ans. 
My favourite destination is the serene beaches of Maldives.
• Maldives is known for its crystal clear waters and white sandy beaches

• The overwater bungalows in Maldives offer a luxurious and relaxing experience

• Activities such as snorkeling, diving, and sunset cruises are popular in Maldives
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Q1. What are pro qualities
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Q2. Are you here international or domestic
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Typing speed test , eligible if min is 35 words per min and 85 percent accuracy

Q1. Interview with manager end
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