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Square Bpo Services Training Manager Interview Questions and Answers

Updated 24 Oct 2023

Square Bpo Services Training Manager Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Sep 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Based in the experience,
Round 3 - One-on-one 

(1 Question)

  • Q1. Based on the role

Interview questions from similar companies

I applied via Referral and was interviewed in Mar 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Behavioral Questions like leadership, stakeholder management etc

Interview Preparation Tips

Interview preparation tips for other job seekers - Go and prepare for an 1 hour drilling session and that is too much :)

I applied via Referral and was interviewed before Jul 2021. There were 3 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Screen of the profile only
Round 2 - One-on-one 

(1 Question)

  • Q1. It was more about profile & realted questions
Round 3 - One-on-one 

(1 Question)

  • Q1. Basis of profile interview with COO of the company or client

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident, no background verification
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Sep 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

Aptitude Test - 40 Minutes

Round 2 - One-on-one 

(2 Questions)

  • Q1. Operations Management
  • Q2. Quality Management
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Jul 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Aptitude and Psychometric Test

Round 3 - Assignment 

Procedure Writing To be submitted

Round 4 - One-on-one 

(3 Questions)

  • Q1. Operational Round - What are my roles and responsibilities, Situational based questions, Process SLA, People Management, Process Transition.
  • Q2. 1. Tell a situation where there was an disagreement with your supervisor and how have you managed it.
  • Ans. 

    I had a disagreement with my supervisor regarding a project deadline.

    • Clearly communicated my concerns and reasons for needing more time

    • Listened to my supervisor's perspective and tried to understand their expectations

    • Suggested alternative solutions to meet the deadline without compromising quality

    • Reached a compromise by adjusting the timeline and reallocating resources

    • Maintained open communication throughout the proces

  • Answered by AI
  • Q3. 2. One of your associate is continuously performing below in terms of quality. Share your experience what you have done in this kind of situation
  • Ans. 

    I have addressed the issue by identifying the root cause and providing necessary training and support.

    • Conducted a performance review to identify the root cause of the issue

    • Provided additional training and coaching to improve skills and knowledge

    • Set clear expectations and goals for improvement

    • Monitored progress and provided ongoing feedback and support

    • Implemented a performance improvement plan if necessary

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be Careful while giving Psychometric Test
Prepare about all kind of day to day situation in Operation.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Aug 2023. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Regarding Basic KRA of Assistant Manager
  • Q2. Attrition shrinkage
Round 2 - One-on-one 

(2 Questions)

  • Q1. Bussines P&L & conversion
  • Q2. Mode of dialer mechanism of dialer
  • Ans. 

    The mode of dialer mechanism refers to the method used for making calls, such as predictive, preview, or manual dialing.

    • Predictive dialing: Automatically dials multiple numbers at once based on algorithms to predict when an agent will be available.

    • Preview dialing: Agents review information about the contact before deciding to make the call.

    • Manual dialing: Agents manually dial each number without any automation.

    • Progress...

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Jul 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Aptitude Test 

The aptitude test at Resource Pro is just like any other aptitude test out there, just refer to any online aptitude tests for practice.

Round 3 - One-on-one 

(2 Questions)

  • Q1. Manager had clear expectations about what was he looking for. Interview process is elegant. Try to be prepared with BPO operations, Analytical and Business planning.
  • Q2. Learn about capacity planning, Quality analysis, Escalation handling and time management.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and be prepared with answers about people management, B2B insurance, client management. Practice before giving the interview. Trust your instincts. This company is completely SOP based, the more you learn the more you grow. Be an individual who can achive things on your own, do not create dependencies. All the best!!
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

Aptitude and Personality Assessment

Round 2 - OM Round 

(2 Questions)

  • Q1. How are you doing SLA Management
  • Q2. What are your strengths and weakness
Round 3 - HR 

(2 Questions)

  • Q1. What is your Expected salary
  • Q2. What is your notice period

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident.
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. What are the KRA in your process
  • Ans. 

    Key Result Areas (KRAs) in my process include sales targets, customer satisfaction, team performance, and operational efficiency.

    • Sales targets: Achieving monthly revenue goals through effective sales strategies.

    • Customer satisfaction: Ensuring high levels of customer service and resolving any issues promptly.

    • Team performance: Monitoring and improving the performance of team members through training and feedback.

    • Operatio...

  • Answered by AI
  • Q2. What is your KPI
  • Ans. 

    My key performance indicator (KPI) is to increase sales revenue by 10% each quarter.

    • Increasing sales revenue by implementing new marketing strategies

    • Improving customer satisfaction to drive repeat business

    • Monitoring and analyzing sales data to identify trends and opportunities

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be well prepared
Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Domain related 

(2 Questions)

  • Q1. What are your roles in your current company
  • Ans. 

    As a Senior Manager in my current company, my roles include overseeing team performance, setting strategic goals, and managing budgets.

    • Overseeing team performance and providing guidance and support

    • Setting strategic goals and objectives for the team

    • Managing budgets and resources effectively

    • Collaborating with other departments to ensure alignment and success

    • Leading and motivating team members to achieve targets

  • Answered by AI
  • Q2. Do you handle customer presentation
  • Ans. 

    Yes, I have extensive experience in handling customer presentations.

    • I have successfully conducted numerous customer presentations in my previous roles.

    • I am skilled in creating engaging and informative presentations tailored to the specific needs of the audience.

    • I have received positive feedback from clients on my presentation skills.

    • I am comfortable presenting to both small and large groups, in person or virtually.

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - They have a reverse system they follow in conducting interviews I had a round with the COO of the company and after a week I got an information that I have been short listed and the salary discussion would take place later I was informed that I would have another round with one of manager and the irony is that I was taken for a senior manager role and a manager was interviewing me and after that I don’t know there was no response at all from their end. Initially I was informed that it would just be a discussion however the way it went I felt as an interview. I’m sorry to say that I have never heard about such an hierachy elsewhere. I would suggest no to this company.

Square Bpo Services Interview FAQs

How many rounds are there in Square Bpo Services Training Manager interview?
Square Bpo Services interview process usually has 3 rounds. The most common rounds in the Square Bpo Services interview process are One-on-one Round and Resume Shortlist.

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Square Bpo Services Training Manager Interview Process

based on 2 interviews

Interview experience

4
  
Good
View more

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