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Seremban Engineering Berhad, Seremban, Malaysia Customer Service Associate Interview Questions and Answers
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Anonymous
Interview experience
Excellent
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
No response
I applied via Naukri.com and was interviewed in Nov 2024.
2 Interview Rounds
1
Case Study Round
Understanding customer pain points and demonstrating genuine care is crucial. Professionalism involves being polite, respectful, and competent. It is important to have knowledge of company products or services. Above all, problem-solving skills are essential, along with a commitment to going above and beyond to find solutions.
2
Technical Round (5 Questions)
- Q1. What is your understanding of emotional intelligence? Add Answer
- Q2. What is the role of technical customer service? Add Answer
- Q3. What is the difference between customer service and technical support? Add Answer
- Q4. What are technical skills in customer service? Add Answer
- Q5. What is customer satisfaction? Add Answer
Interview Preparation Tips
Topics to prepare for Amazon Customer Service Associate interview:
- medical coding
- MATLAB
- Database Administration
Srishti Sharma
Interview experience
Excellent
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected
I applied via Naukri.com and was interviewed in Jul 2024.
3 Interview Rounds
1
HR Round (2 Questions)
- Q1. Introduction about yourself View Answers (1)
- Q2. Why do you want in Customer Service View Answers (2)
2
One-on-one Round (2 Questions)
- Q1. What is Customer Service View Answers (2)
- Q2. Why do you want to join wipro View Answers (1)
3
Technical Round (2 Questions)
- Q1. Introduction about yourself View Answers (1)
- Q2. What makes you special View Answers (1)
Interview Preparation Tips
Interview preparation tips for other job seekers - It’s easy, just interact a lot
Interview experience
Excellent
Difficulty level
Easy
Duration
2-4 weeks
Result
Selected
I was interviewed in Oct 2024.
2 Interview Rounds
1
Aptitude Test Round
Versant Pearson test
2
HR Round (4 Questions)
- Q1. Tell me about yourself View Answers (1)
- Q2. Why do you want to join Accenture View Answers (1)
- Q3. What does customer service means to you View Answers (1)
- Q4. Let us play a scenario I'm a customer calling you with complains regarding the latest purchase and I'm unsatisfied and want to return it. Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Practice, remain calm, be patient...the interviewer also test your patience level by making you wait! Don't complain... Just wait! And try to answer the questions upto your best of capability..
Interview experience
Excellent
Difficulty level
Easy
Duration
Less than 2 weeks
Result
Selected
I applied via AmbitionBox and was interviewed in Jun 2024.
1 Interview Round
1
One-on-one Round (5 Questions)
- Q1. What is the sallary Add Answer
- Q2. Freelancers language Add Answer
- Q3. What is you job time Add Answer
- Q4. What is the training Add Answer
- Q5. Local language allow or not View Answers (1)
manali sonar
Interview experience
Excellent
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected
I applied via Apna Jobs and was interviewed in Jun 2024.
4 Interview Rounds
1
HR Round (2 Questions)
- Q1. Introduce yourself View Answers (1)
- Q2. Are you ready to work in shifts? View Answers (1)
2
One-on-one Round (2 Questions)
- Q1. Tell me about ur city in hindi. View Answers (1)
- Q2. What is customer service, empathy? View Answers (1)
3
Assignment Round
Amcat test ..In this test versant test is there, logical reasoning
4
Versant round and mock call Round (1 Question)
- Q1. Pitch to customer who comes to you for refund issue. View Answers (1)
Interview experience
Excellent
Difficulty level
Easy
Duration
-
Result
Selected
I applied via Walk-in
1 Interview Round
1
HR Round (3 Questions)
- Q1. What is phone Banking? View Answers (1)
- Q2. Tell me about your city and what is most famous in your city? View Answers (1)
- Q3. Tell me about yourself? View Answers (1)
Interview experience
Good
Difficulty level
-
Duration
-
Result
-
2 Interview Rounds
1
HR Round (1 Question)
- Q1. Normal myself questions Add Answer
2
Technical Round (2 Questions)
- Q1. Normal technical round Add Answer
- Q2. Computer round to check typing speed and knowledge Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Confidence is the key afterall
Soumya Chatterjee
Interview experience
Poor
Difficulty level
-
Duration
-
Result
-
1 Interview Round
1
One-on-one Round (2 Questions)
- Q1. Tell me about yourself and the relevant experience? Add Answer
- Q2. What skills do you have for us to enhance the productivity of the project? Add Answer
Interview experience
Excellent
Difficulty level
-
Duration
-
Result
-
1 Interview Round
1
Aptitude Test Round
General Questions regarding your experience in customer support
Interview experience
Average
Difficulty level
-
Duration
-
Result
-
3 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2
One-on-one Round (1 Question)
- Q1. Introduction
What is your Memorable day
Speak something about your college days in hindi
Are you comfortable with night shift
What is your salary expectation. Add Answer
3
System test Round (1 Question)
- Q1. Verbal questions
Communication skills testing Add Answer
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