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Amazon Customer Service Associate Interview Questions, Process, and Tips for Experienced
Top Amazon Customer Service Associate Interview Questions and Answers for Experienced
- Q1. What is the difference between a good customer service and bad customer service?
- Q2. What's the role of customer service associate?
- Q3. How will you deal if the customer is angry?
47 Amazon Customer Service Associate Interview Experiences for Experienced
104 questions found
Anonymous
I applied via Naukri.com and was interviewed in Nov 2024.
2 Interview Rounds
Case Study Round
Understanding customer pain points and demonstrating genuine care is crucial. Professionalism involves being polite, respectful, and competent. It is important to have knowledge of company products or services. Above all, problem-solving skills are essential, along with a commitment to going above and beyond to find solutions.
Technical Round (5 Questions)
- Q1. What is your understanding of emotional intelligence? Add Answer
- Q2. What is the role of technical customer service? Add Answer
- Q3. What is the difference between customer service and technical support? Add Answer
- Q4. What are technical skills in customer service? Add Answer
- Q5. What is customer satisfaction? Add Answer
Interview Preparation Tips
- medical coding
- MATLAB
- Database Administration
3 Interview Rounds
One-on-one Round (2 Questions)
- Q1. Speak on something you would like to speak View Answers (1)
- Q2. I spoke on woman empowerment and national need of this Add Answer
One-on-one Round (2 Questions)
- Q1. Expected outcome View Answers (2)
- Q2. Expected salary View Answers (1)
One-on-one Round (2 Questions)
- Q1. Skills you have View Answers (1)
- Q2. What else you want to tell. Add Answer
Skills evaluated in this interview
Get interview-ready with top interview questions
Selected
I applied via Company Website and was interviewed in Feb 2024.
1 Interview Round
HR Round (2 Questions)
- Q1. Tell me About yourself Add Answer
- Q2. Live chat or call basis question what would you do if an angry customer came and told you do something which can’t be done. Add Answer
What people are saying about Amazon
Selected
I applied via Apna Jobs and was interviewed in Aug 2023.
1 Interview Round
One-on-one Round (5 Questions)
- Q1. What is customer service? View Answers (10)
- Q2. How will you deal if the customer is angry? View Answers (8)
- Q3. What's the role of customer service associate? View Answers (3)
- Q4. How to some problems face to customer? View Answers (2)
- Q5. Can you please help me place the order? View Answers (1)
Interview Preparation Tips
- Communication Skills
Amazon interview questions for designations
I applied via AmbitionBox and was interviewed in Aug 2023.
2 Interview Rounds
One-on-one Round (5 Questions)
- Q1. Name , qualification View Answers (1)
- Q2. My name and my question and my salary amount and View Answers (1)
- Q3. My name is srimathi View Answers (1)
- Q4. My salary is 20000 of my office View Answers (1)
- Q5. It will bi a very pointund View Answers (1)
Aptitude Test Round
I will b
Good test of my work assignment it will nice
Interview Preparation Tips
Selected
I applied via Company Website and was interviewed in Jan 2024.
1 Interview Round
Assignment Round
Assignment for all the problem solving
Interview Preparation Tips
- Customer Service
3 Interview Rounds
Resume Shortlist Round
Aptitude Test Round
Most questions will be as Grammar questions, and fill in the blank type questions 15/20. Followed by Jumbled sentences like arranging in formats, Paraphrasing the given paragraph. At last there will be a Email writing to check the typing speed minimum word would be 100, but to be in safer side try to make for 150 words in 5-8 minutes for the scenario provided in the interview(Like writing mail to gym owner, managers, making request for something that doesn't matters word count matters to clear it). Also keep eye on the Punctuation like starting alphabet with capital and last full stop.
One-on-one Round (1 Question)
- Q1. How the work will be, rotational shifts and rotational week offs, document verification(10/12 STD marksheet or Degree.), and finally Salary discussion but not n...read more View Answers (1)
Interview Preparation Tips
Jobonymous
lalitha kala
Selected
I applied via Naukri.com and was interviewed before Apr 2023.
3 Interview Rounds
Aptitude Test Round
All related to english grammar and customer service experience.
One-on-one Round (1 Question)
- Q1. Based on your previous experience. Add Answer
HR Round (1 Question)
- Q1. Salary discussion Add Answer
Mustafa Mohammed
Selected
I applied via Walk-in and was interviewed before Nov 2023.
1 Interview Round
One-on-one Round (3 Questions)
- Q1. Self introduction Add Answer
- Q2. Versant test as in listening and writing Add Answer
- Q3. Final round with hiring manager Add Answer
Interview Preparation Tips
Good communication is always the key
Amazon Interview FAQs
Some of the top questions asked at the Amazon Customer Service Associate interview for experienced candidates -
The duration of Amazon Customer Service Associate interview process can vary, but typically it takes about less than 2 weeks to complete.
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Interview Process at Amazon Customer Service Associate for Experienced
based on 9 interviews in last 1 year
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Amazon Customer Service Associate Reviews and Ratings
based on 1.2k reviews
Rating in categories
|
Customer Service Associate
4.2k
salaries
|  ₹1 L/yr - ₹4.9 L/yr |
|
Transaction Risk Investigator
3.2k
salaries
| ₹2.3 L/yr - ₹6.5 L/yr |
|
Software Engineer
2.8k
salaries
| ₹11.8 L/yr - ₹45 L/yr |
|
Senior Associate
2.7k
salaries
| ₹2 L/yr - ₹10 L/yr |
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Associate
2.7k
salaries
| ₹1 L/yr - ₹6.5 L/yr |
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