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Amazon Customer Service Associate Interview Questions, Process, and Tips for Experienced
Updated
15 Dec 2024
Top Amazon Customer Service Associate Interview Questions and Answers for Experienced
- Q1. What is the difference between a good customer service and bad customer service?
- Q2. What's the role of customer service associate?
- Q3. How will you deal if the customer is angry?
47 Amazon Customer Service Associate Interview Experiences for Experienced
104 questions found
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Anonymous
I applied via Company Website and was interviewed in Aug 2020.
4 Interview Rounds
Interview Questions
- Q1. Most of the csa interview questions will be based on general English and aptitude
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Interview Preparation Tips
Interview preparation tips for other job seekers - Be strong and confident on English speaking and listening skills
Interview Questions
- Q1. Why amazon
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- Q2. Listen to a call conversation and answer accordingly
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Get interview-ready with top interview questions
I applied via Referral and was interviewed in Mar 2020.
3 Interview Rounds
Interview Questions
- Q1. What is the difference between a good customer service and bad customer service?
View Answers (139)
- Q2. What would you do when you are in a situation where you can not help a customer? Give example from your previous experience and explain.
View Answers (15)
Interview Preparation Tips
Interview preparation tips for other job seekers - The interview was very easy (with little preparation). It can be done at the comfort of home. Everything was online. It was the best online interview experience ever. No confusion. Mostly experienced candidates from the same field are preferred. You get Zeta Card (Rs.1100), Net Allowance(Rs.1250), Transportation money (Rs.4000) (once the office resumes) . Good package.
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whistlingkorma
works at
Bank of Singapore
Paymasters of IT in Chennai
Some companies I knew
1) Walmart
2) Amazon
3) Paypal
4) Ford
5) Toyota Connected Vehicle
Can you comment the companies you know?
Note: TCS, Accenture, Wipro etc. are not pay masters.
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Ask anonymously on communities.
I applied via Naukri.com and was interviewed in Jul 2020.
3 Interview Rounds
Interview Questions
- Q1. Contributions towards my role based on prior experience.
View Answers (1)
Interview Preparation Tips
Interview preparation tips for other job seekers - Be confident and sincere. Just present yourself and your skills genuinely.
Amazon interview questions for designations
I applied via Referral and was interviewed before Jul 2020.
1 Interview Round
Interview Questions
- Q1. Introduction and online written test
View Answers (3)
Interview Preparation Tips
Interview preparation tips for other job seekers - One can prepare for interview from you tube .It is very helpfull.
I applied via Referral and was interviewed before Jul 2020.
3 Interview Rounds
Interview Questions
- Q1. Where do I see myself in 10 years
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- Q2. My expectations from the job
View Answers (1)
- Q3. Why I wish to work at Amazon
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Interview Preparation Tips
Interview preparation tips for other job seekers - According to me Calmness is the key. You just need to be confident about your answers and yourself. Be dressed your best so it will help you boost your confidence level.
I was interviewed in Aug 2020.
1 Interview Round
Interview Questions
- Q1. Sentence completion, passage reconstruction, email writing
View Answers (3)
Interview Preparation Tips
Interview preparation tips for other job seekers - Practice the speed of typing without grammatical error.
I applied via Naukri.com and was interviewed before Jul 2020.
1 Interview Round
Interview Questions
- Q1. I was asked normal questions like was I able to do night shift ,plus was I comfortable with voice skill, and was I comfortable with chat too..
View Answers (2)
- Q2. I was asked do you stay in pune and in hostel or with family
View Answers (3)
Interview Preparation Tips
Interview preparation tips for other job seekers - Always say I am comfortable with night shifts even if you are not.also say I am comfortable with voice as well as chay process.since they are always willing to check are we ok with different skills to learn...also be patient and answer smoothly and confidentially.
Adrija Banerjee
I applied via Naukri.com and was interviewed in Mar 2020.
Interview Questions
- Q1. General questions like introduce myself and what I feel about doing this job
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Interview Preparation Tips
Interview preparation tips for other job seekers - Just be your self don't be nervous, they will not ask you very hard questions. Just always remember that amazon thinks for the customer more then anything and it is learning every day with amazon.
I applied via Referral and was interviewed before Jan 2020.
4 Interview Rounds
Interview Questions
- Q1. Introduce yourself/Tell me something about yourself.
View Answers (2)
- Q2. Why should we hire you?
View Answers (1)
- Q3. Are you okay with rotational shifts?
View Answers (1)
- Q4. What salary do you expect?
View Answers (1)
- Q5. Would you be able to work in a challenging environment and handle pressure?
Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - You have to be simple and just. If the post requires a change in you, be ready to do so. Agree to the recruiter because he has the job and you have to win him. Be polite, well-mannered and always show work ethics which are most important.
Amazon Interview FAQs
How many rounds are there in Amazon Customer Service Associate interview for experienced candidates?
Amazon interview process for experienced candidates usually has 2-3 rounds. The most common rounds in the Amazon interview process for experienced candidates are One-on-one Round, HR and Resume Shortlist.
How to prepare for Amazon Customer Service Associate interview for experienced candidates?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Amazon. The most common topics and skills that interviewers at Amazon expect are customer support, Customer Service, Bpo Voice, Business Development and Communication Skills.
What are the top questions asked in Amazon Customer Service Associate interview for experienced candidates?
Some of the top questions asked at the Amazon Customer Service Associate interview for experienced candidates -
How long is the Amazon Customer Service Associate interview process?
The duration of Amazon Customer Service Associate interview process can vary, but typically it takes about less than 2 weeks to complete.
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Interview Process at Amazon Customer Service Associate for Experienced
based on 9 interviews in last 1 year
Interview experience
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People are getting interviews through
based on 34 Amazon interviews
Job Portal
Referral
Company Website
WalkIn
Campus Placement
Recruitment Consultant
38%
24%
18%
9%
3%
3%
5% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
Interview Questions from Similar Companies
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Amazon Customer Service Associate Reviews and Ratings
based on 1.2k reviews
Rating in categories
|
Customer Service Associate
4.2k
salaries
|  ₹1 L/yr - ₹4.9 L/yr |
|
Transaction Risk Investigator
3.2k
salaries
| ₹2.3 L/yr - ₹6.5 L/yr |
|
Software Engineer
2.8k
salaries
| ₹11.8 L/yr - ₹45 L/yr |
|
Senior Associate
2.7k
salaries
| ₹2 L/yr - ₹10 L/yr |
|
Associate
2.7k
salaries
| ₹1 L/yr - ₹6.5 L/yr |
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