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based on 24.1k Reviews

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Jio Customer Service Associate Interview Questions and Answers for Experienced

Updated 9 Feb 2025

Jio Customer Service Associate Interview Experiences for Experienced

3 interviews found

Customer Service Associate Interview Questions & Answers

user image Anonymous

posted on 27 Jul 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via AmbitionBox and was interviewed in Jun 2024. There was 1 interview round.

Round 1 - One-on-one 

(5 Questions)

  • Q1. What is the sallary
    • Add your answer
  • Q2. Freelancers language
    • Add your answer
  • Q3. What is you job time
    • Add your answer
  • Q4. What is the training
    • Add your answer
  • Q5. Local language allow or not
  • Ans. 

    Local language allowance depends on the specific requirements of the job and the company's policies.

    • Local language allowance may be provided if the job requires communication with customers in their native language.

    • Some companies offer additional pay for employees who are fluent in local languages to better serve customers.

    • Local language allowance may vary depending on the region and the demand for language skills in t

    • Answered by AI
    Add your answer

Customer Service Associate Interview Questions & Answers

user image Anonymous

posted on 9 Feb 2025

Interview experience
4
Good
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I appeared for an interview before Feb 2024.

Round 1 - HR 

(2 Questions)

  • Q1. Introduction , achivement
    • Add your answer
  • Q2. Experience, qualification
    • Add your answer

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Customer Service Associate Interview Questions & Answers

user image Kartik Paul

posted on 11 Sep 2020

I applied via Company Website and was interviewed in Mar 2020. There were 5 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. 1. Job profile? 2. What do know about JIo? 3. Do you have any experience of chat?
  • Ans. 

    Job profile involves providing customer service, handling queries and resolving issues. Jio is a telecommunications company in India. Experience in chat communication is preferred.

    • Job profile includes assisting customers with their queries and issues

    • Jio is a leading telecommunications company in India known for its affordable services and wide network coverage

    • Experience in chat communication involves interacting with c...

    • Answered by AI
    View 1 more answer
  • Q2. 1. Shared my experience which I have been gone though out my career of all LOB's. 2. Informed digital innovation of JIo like as Jio Mart, Ajio, Reliance Trends, ...
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Do some home work before sitting in front of interviewer, so you would be more confident whether it's telephonic conversation or on office. You should know your abilities to showcase yourself.

What people are saying about Jio

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an area service incharge
2w
Job Referral in After sales support
Hope you're doing well! I'm reaching out because I'm currently looking for new job opportunities. I have resigned from Reliance Jio and serving notice period. I know you're connected to a lot of people in the industry and was wondering if you knew of any openings or could point me in the right direction. I have 19 years of experience in After sales support. Any leads or advice you could offer would be greatly appreciated. Thanks in advance for your help!
Got a question about Jio?
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Interview questions from similar companies

Customer Service Executive Interview Questions & Answers

Reliance Communications user image Anonymous

posted on 10 Jan 2020

I applied via Company Website and was interviewed before Jan 2019. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. When you will be joined n what are the languages you are knowing
  • Ans. 

    I am fluent in English and Spanish.

    • Fluent in English and Spanish

    • Able to communicate effectively in both languages

    • Experience working with Spanish-speaking customers

    • Answered by AI
    Add your answer
  • Q2. I answered them in confidence as i aware those languages
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - If you have the courage to work any where in any condition you are always Welcome to any industry.They just need a person who was flexible for BPO industries.

Customer Service Executive Interview Questions & Answers

Vodafone Idea user image Anonymous

posted on 30 Jun 2022

I applied via Walk-in and was interviewed before Jun 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Tell m about your self
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Negotiation required and we aware they take third party role

Customer Service Executive Interview Questions & Answers

Vodafone Idea user image Anonymous

posted on 14 May 2021

I applied via Walk-in and was interviewed before May 2020. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. Retail industry experience
  • Ans. 

    Yes

    • I have 3 years of experience working in the retail industry

    • During my time in the retail industry, I have gained extensive knowledge of customer service practices and strategies

    • I have successfully resolved customer complaints and inquiries, ensuring customer satisfaction

    • I am familiar with point-of-sale systems and have experience handling cash transactions

    • I have received positive feedback from customers for my excell

    • Answered by AI
    View 1 more answer
  • Q2. Customer Interaction
    • Add your answer
  • Q3. Local Language
    • Add your answer
  • Q4. Computer knowledge
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Fresher will get good experience on TPP

Customer Service Executive Interview Questions & Answers

Vodafone Idea user image Anonymous

posted on 31 Oct 2021

I applied via Walk-in and was interviewed before Oct 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Intro,read paragraph an converte into Hindi,what is customer service,what is sale
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Read this all and be confident

Customer Service Executive Interview Questions & Answers

Bharti Airtel user image Anonymous

posted on 5 Mar 2021

I applied via Recruitment Consultant and was interviewed in Feb 2021. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. What pay you want to work with us and how long will you stay?
    • View 8 more answers

Interview Preparation Tips

Interview preparation tips for other job seekers - They will ask you to translate some English lines in Hindi, just dont feel scared or dont get nervous. Just feel confident and translate it in Hindi.

Customer Service Executive Interview Questions & Answers

Bharti Airtel user image Anonymous

posted on 16 Jul 2021

I applied via Referral and was interviewed before Jul 2020. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. Firstly, I joined the group discussion and it was the first round of my interview. Then there the HR asked to us on a topic ( irrespective to the job, miscellaneous). In my case we had to spoken on polluti...
    • View 1 more answer
  • Q2. Q. Why do you want to join our company?
    • View 1 more answer
  • Q3. Q. What are your strength?
    • View 1 more answer
  • Q4. How would you handle the customer?
  • Ans. 

    I would handle the customer by actively listening to their concerns, empathizing with their situation, and providing a prompt and satisfactory resolution.

    • Listen attentively to the customer's issue

    • Show empathy and understanding towards their situation

    • Ask clarifying questions to gather more information

    • Offer a solution or alternative options

    • Ensure the customer is satisfied with the resolution

    • Follow up to ensure the issue

    • Answered by AI
    View 1 more answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident, talk to HR with proper eye contact

Customer Service Executive Interview Questions & Answers

Tata Teleservices user image Anonymous

posted on 17 Oct 2022

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Oct 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. About service delivery
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Explain how to deliver service to customer
More about working at Jio

Jio Interview FAQs

How many rounds are there in Jio Customer Service Associate interview for experienced candidates?
Jio interview process for experienced candidates usually has 1 rounds. The most common rounds in the Jio interview process for experienced candidates are HR and One-on-one Round.
How to prepare for Jio Customer Service Associate interview for experienced candidates?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Jio. The most common topics and skills that interviewers at Jio expect are Communication Skills, Customer Service, Healthcare, Medical Billing and US Healthcare.
What are the top questions asked in Jio Customer Service Associate interview for experienced candidates?

Some of the top questions asked at the Jio Customer Service Associate interview for experienced candidates -

  1. Local language allow or ...read more
  2. Do not fake! Be yourself. Bluffing during the HR interview should be avoided at...read more
  3. Answer to the point and while answering, be honest and truthf...read more

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Jio Customer Service Associate Interview Process for Experienced

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Jio Customer Service Associate Salary
based on 91 salaries
₹1 L/yr - ₹3.8 L/yr
27% less than the average Customer Service Associate Salary in India
View more details

Jio Customer Service Associate Reviews and Ratings

based on 51 reviews

4.2/5

Rating in categories

4.2

Skill development

4.1

Work-life balance

4.1

Salary

4.1

Job security

4.2

Company culture

3.7

Promotions

4.2

Work satisfaction

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