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ICICI Bank Customer Service Associate Interview Questions and Answers

Updated 25 Sep 2024

ICICI Bank Customer Service Associate Interview Experiences

4 interviews found

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
-
Result
Selected Selected

I applied via Walk-in

Round 1 - HR 

(3 Questions)

  • Q1. What is phone Banking?
  • Ans. 

    Phone banking is a service provided by banks that allows customers to perform banking transactions over the phone.

    • Allows customers to check account balances

    • Enables customers to transfer funds between accounts

    • Provides assistance with setting up automatic bill payments

    • Allows customers to report lost or stolen cards

    • Offers support for general inquiries and account maintenance

  • Answered by AI
  • Q2. Tell me about your city and what is most famous in your city?
  • Ans. 

    I am from New York City, which is known for its iconic landmarks, diverse culture, and vibrant nightlife.

    • Iconic landmarks such as the Statue of Liberty, Empire State Building, and Times Square

    • Diverse culture with neighborhoods like Chinatown, Little Italy, and Harlem

    • Vibrant nightlife with Broadway shows, trendy bars, and world-class restaurants

  • Answered by AI
  • Q3. Tell me about yourself?
  • Ans. 

    I am a dedicated and customer-focused individual with a strong background in customer service and problem-solving.

    • I have X years of experience in customer service roles

    • I excel at resolving customer issues and providing excellent service

    • I am a great communicator and team player

    • I am passionate about helping customers and ensuring their satisfaction

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
-
Result
Selected Selected

I applied via Recruitment Consulltant

Round 1 - HR 

(7 Questions)

  • Q1. Self introduction detail about background
  • Q2. Perious experience
  • Q3. Hr given any topic regarding job profile
  • Q4. Family background
  • Q5. Asking about hobbies
  • Q6. Asking about perious company
  • Q7. And job profiles
Round 2 - Group Discussion 

Job profiles salary discussion and detail about job and company culture

Round 3 - Case Study 

Result and offer letter

Interview Preparation Tips

Interview preparation tips for other job seekers - Consider what you enjoy doing and what makes you happy

Customer Service Associate Interview Questions Asked at Other Companies

Q1. Situational: If customer gets damaged product and he is saying he ... read more
asked in Amazon
Q2. What is the difference between a good customer service and bad cu ... read more
Q3. If the customer is not satisfied with your answer so what will yo ... read more
Q4. What do you understand by customer care service?
Q5. Why customer care service is important for a company?
Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before Oct 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(2 Questions)

  • Q1. Introduction round
  • Q2. Experience about Previous company

Interview Preparation Tips

Interview preparation tips for other job seekers - Good

I applied via Naukri.com and was interviewed before Feb 2021. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. What are your strengths and weaknesses?
  • Q2. What is ur talent and tell that

Interview Preparation Tips

Interview preparation tips for other job seekers - Picefull and cool telling answer

ICICI Bank interview questions for designations

 Customer Service Associate (Csa)

 (1)

 Customer Service Executive

 (3)

 Customer Service Manager

 (3)

 Customer Service Representative

 (1)

 Customer Service Officer

 (11)

 CRM/Customer Service Manager

 (1)

 Customer Service Manager- Icici Bank

 (1)

 Service Manager

 (1)

Interview questions from similar companies

I applied via Company Website and was interviewed before Sep 2018. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Few questions from degree and few from past working experience.

Interview Preparation Tips

Interview preparation tips for other job seekers - It is not necessary to answer all the questions. If we don't know the answer, simply say, sorry sir i don't know. So Don't answer for the unknown questions. Have confidence while you speak. Then job is yours...

Interview Questionnaire 

2 Questions

  • Q1. They ask about my experience which skill i have..
  • Q2. I tell about my which i learn since long back time about my experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Are you willing to join immediately
What you will be position after 5 year

Interview Questionnaire 

1 Question

  • Q1. Customer relationship manager

Interview Preparation Tips

Interview preparation tips for other job seekers - As per mail I am interested the said profile position of the venue of interview schedule of same post.
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
Selected Selected
Round 1 - Aptitude Test 

Maths, english reasoning

Round 2 - Aptitude Test 

Maths, reasoning and english

Round 3 - Group Discussion 

Topic- should political funding be made public? time-10 mins

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
Selected Selected

I applied via Naukri.com

Round 1 - Aptitude Test 

Reasoning
Quantitative aptitude
English

Round 2 - Current affairs 

(2 Questions)

  • Q1. What's your name Choice of posting
  • Q2. Hyderabad Obviously as it is a metro city

Interview Preparation Tips

Interview preparation tips for other job seekers - Practice mock tests atleast weak before exams
Do Last 3 months current affairs completely
All the best
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
No response

I applied via Recruitment Consulltant and was interviewed in Jul 2023. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Why did you chose bpo
Round 2 - Team lead  

(1 Question)

  • Q1. Can you tell me something about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - It's my advice to the job seekers that search your job actively on job applications or else share your updated resumes to your relatives friends and family members or else your siblings and tell them that I am actively looking out for a job i.e you yourself and gain some good experiences from that organisation.
Contribute & help others!
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ICICI Bank Interview FAQs

How many rounds are there in ICICI Bank Customer Service Associate interview?
ICICI Bank interview process usually has 1-2 rounds. The most common rounds in the ICICI Bank interview process are HR, Resume Shortlist and Group Discussion.
What are the top questions asked in ICICI Bank Customer Service Associate interview?

Some of the top questions asked at the ICICI Bank Customer Service Associate interview -

  1. What is phone Banki...read more
  2. Perious experie...read more
  3. Introduction ro...read more

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ICICI Bank Customer Service Associate Interview Process

based on 5 interviews

1 Interview rounds

  • HR Round
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ICICI Bank Customer Service Associate Salary
based on 213 salaries
₹1.8 L/yr - ₹4.6 L/yr
8% more than the average Customer Service Associate Salary in India
View more details

ICICI Bank Customer Service Associate Reviews and Ratings

based on 51 reviews

4.0/5

Rating in categories

4.0

Skill development

3.8

Work-life balance

3.7

Salary

4.4

Job security

4.1

Company culture

3.4

Promotions

3.7

Work satisfaction

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