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ICICI Bank

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4.0

based on 38.4k Reviews

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Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

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ICICI Bank Customer Service Associate Reviews

Updated 2 Mar, 2025
Overall Rating
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4.0/5
based on 51 reviews

Rating distribution

Category Ratings

4.4

Job security

4.1

Company culture

4.0

Skill development

3.8

Work-life balance

3.7

Salary

3.7

Work satisfaction

3.4

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What employees say about ICICI Bank?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

Rotational Shift

56% employees reported

Flexible timing

Flexible timing

43% employees reported

No travel

No travel

72% employees reported

View more detailed insights

Gender based rating

4.3
female

Rated by Women

17 reviews

3.8
male

Rated by Men

31 reviews

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Top Mentions in ICICI Bank Customer Service Associate Reviews
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51 reviews found

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What people are saying about ICICI Bank

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indispensablefire
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1w
works at
ICICI Bank
Need assistance for a job switch
So I just finished a year at ICICI and am now in SO grade in the eRM channel. My highest educational qualification is a B.Com. And now I intend to prepare for FRM. But I’m not sure whether I should stay at ICICI for another year, then switch companies after earning a... read more
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Read ICICI Bank Customer Service Associate Reviews based on locations

3.7
 Hyderabad / Secunderabad

 (14)

3.5
 Chennai

 (11)

4.6
 Indore

 (6)

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More about working at ICICI Bank
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#12 Best Mega Company - 2022

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#1 Best Mega Banking Company - 2022

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#10 Best Mega Company - 2021

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#2 Best Mega Banking Company - 2021

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People also ask about ICICI Bank's Customer Service Associates

Is ICICI Bank a good place to work for Customer Service Associates?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 4.0 out of 5 from over 51 employee reviews, it's clear that most customer service associates have a positive experience working at ICICI Bank. Job security holds the highest rating at 4.4, while career growth is rated the lowest amongst all factors at 3.4.
Does ICICI Bank pay their Customer Service Associates well?
According to AmbitionBox reviews, ICICI Bank customer service associates rate their salary and benefits at 3.7 out of 5, based on 51 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about ICICI Bank's customer service associates salaries here and to read reviews specifically about salary and benefits at ICICI Bank for customer service associates, click here .
How is the work culture at ICICI Bank for Customer Service Associates?
Work culture at ICICI Bank for customer service associates is rated 4.1 out of 5 by 51 employees on AmbitionBox, indicating a generally positive environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The strong rating reflects a supportive and engaging atmosphere at ICICI Bank. To read reviews specifically about work culture at ICICI Bank for customer service associates, click here .
How is the job security at ICICI Bank for Customer Service Associates?
Based on 51 reviews on AmbitionBox, ICICI Bank's customer service associates rate job security at 4.4 out of 5. This high rating reflects strong employee confidence in the stability and security of their roles at ICICI Bank, indicating that most employees feel secure in their positions and trust the company to provide a reliable work environment.

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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 51 ICICI Bank reviews submitted by ICICI Bank employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if ICICI Bank is the right company for you. 56% of employees reported ...the working days at ICICI Bank as Rotational Shift. 57% employees reported the work timings at ICICI Bank as Strict timing. Read more
ICICI Bank Office Photos
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ICICI Bank Customer Service Associate Salary
based on 212 salaries
₹1.8 L/yr - ₹4.6 L/yr
8% more than the average Customer Service Associate Salary in India
View more details
Compare ICICI Bank with

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