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ICICI Bank

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ICICI Bank Customer Service Associate Reviews

Updated 2 Mar, 2025
Overall Rating
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4.0/5
based on 51 reviews

Rating distribution

Category Ratings

4.4

Job security

4.1

Company culture

4.0

Skill development

3.8

Work-life balance

3.7

Salary

3.7

Work satisfaction

3.4

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What employees say about ICICI Bank?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

Rotational Shift

56% employees reported

Flexible timing

Flexible timing

43% employees reported

No travel

No travel

72% employees reported

Gender based rating

4.3
female

Rated by Women

17 reviews

3.8
male

Rated by Men

31 reviews

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Top Mentions in ICICI Bank Customer Service Associate Reviews

51 reviews found

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People also ask about ICICI Bank's Customer Service Associates

Is ICICI Bank a good place to work for Customer Service Associates?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 4.0 out of 5 from over 51 employee reviews, it's clear that most customer service associates have a positive experience working at ICICI Bank. Job security holds the highest rating at 4.4, while career growth is rated the lowest amongst all factors at 3.4.
Does ICICI Bank pay their Customer Service Associates well?
According to AmbitionBox reviews, ICICI Bank customer service associates rate their salary and benefits at 3.7 out of 5, based on 51 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about ICICI Bank's customer service associates salaries here and to read reviews specifically about salary and benefits at ICICI Bank for customer service associates, click here .
How is the work culture at ICICI Bank for Customer Service Associates?
Work culture at ICICI Bank for customer service associates is rated 4.1 out of 5 by 51 employees on AmbitionBox, indicating a generally positive environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The strong rating reflects a supportive and engaging atmosphere at ICICI Bank. To read reviews specifically about work culture at ICICI Bank for customer service associates, click here .
How is the job security at ICICI Bank for Customer Service Associates?
Based on 51 reviews on AmbitionBox, ICICI Bank's customer service associates rate job security at 4.4 out of 5. This high rating reflects strong employee confidence in the stability and security of their roles at ICICI Bank, indicating that most employees feel secure in their positions and trust the company to provide a reliable work environment.

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ICICI Bank Customer Service Associate Salary
based on 213 salaries
₹1.8 L/yr - ₹4.6 L/yr
8% more than the average Customer Service Associate Salary in India
View more details
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