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ICICI Bank

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4.0

based on 36.8k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

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ICICI Bank Customer Service Associate Reviews

based on 48 reviews
Updated 11 Oct, 2024

Overall Rating

4.0/5
How AmbitionBox ratings work?

Category Ratings

4.4

Job Security

4.0

Skill development

4.0

Company culture

3.7

Work-Life balance

3.6

Work Satisfaction

3.5

Salary & Benefits

3.3

Promotions/Appraisal

Top Mentions in ICICI Bank Customer Service Associate Reviews

48 reviews found

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People also ask about ICICI Bank's Customer Service Associates

Is ICICI Bank a good place to work for Customer Service Associates?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 4.0 out of 5 from over 48 employee reviews, it's clear that most customer service associates have a positive experience working at ICICI Bank. Job Security holds the highest rating at 4.4, while career growth is rated the lowest amongst all factors at 3.3. Read reviews about job security and career growth on AmbitionBox.
Does ICICI Bank pay their Customer Service Associates well?
According to AmbitionBox reviews, ICICI Bank customer service associates rate their salary and benefits at 3.5 out of 5, based on 48 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about ICICI Bank's customer service associates salaries here and to read reviews specifically about salary and benefits at ICICI Bank for customer service associates, click here.
How is the work culture at ICICI Bank for Customer Service Associates?
Work culture at ICICI Bank for customer service associates is rated 4.0 out of 5 by 48 employees on AmbitionBox, indicating a generally positive environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The strong rating reflects a supportive and engaging atmosphere at ICICI Bank. To read reviews specifically about work culture at ICICI Bank for customer service associates, click here.
How is the job security at ICICI Bank for Customer Service Associates?
Based on 48 reviews on AmbitionBox, ICICI Bank's customer service associates rate job security at 4.4 out of 5. This high rating reflects strong employee confidence in the stability and security of their roles at ICICI Bank, indicating that most employees feel secure in their positions and trust the company to provide a reliable work environment. To read reviews about job security at ICICI Bank for customer service associates, click here.

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Gender Based Ratings for ICICI Bank Customer Service Associate

based on 45 reviews
4.4
Rated by 16 Women

Rated 4.7 for Job Security and 4.1 for Skill Development

women
3.7
Rated by 29 Men

Rated 4.3 for Job Security and 3.9 for Company Culture

men

Working Days for ICICI Bank Customer Service Associate

based on 48 reviews
Rotational Shift
54%
Monday to Friday
20%
Monday to Saturday
11%
Alternate Saturday off
9%
Other
6%

Work Timings for ICICI Bank Customer Service Associate

based on 48 reviews
Flexible timing
Strict (9am - 6.30pm)
Strict (9.30pm - 7am)
45%
22%
4%
29% employees reported other strict timings

Shift Timings for ICICI Bank Customer Service Associate

based on 48 reviews
Day shift
Night shift
87%
13%

Business Travel for ICICI Bank Customer Service Associate

based on 48 reviews
No travel
71%
Within city
29%
ICICI Bank Customer Service Associate Salary
based on 194 salaries
₹1.8 L/yr - ₹4.5 L/yr
7% more than the average Customer Service Associate Salary in India
View more details
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