IDFC FIRST Bank Customer Service Associate Reviews by 10+ Employees | Rated 2.8/5

What employees say about IDFC FIRST Bank?

Insights from employee reviews on AmbitionBox

Workplace insights

Monday to Saturday

40% employees reported

Flexible timing

45% employees reported

No travel

90% employees reported

View more detailed insights

Gender based rating

3.0

Rated by Women

9 reviews

2.7

Rated by Men

4 reviews

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13 reviews found

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Customer Service Associate in Navi Mumbai

Full Time

Customer Success Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

2.0

Skill development

5.0

Job security

1.0

Promotions

4.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 09 Feb 2025

Likes

Salary - Good
Job security - Excellent
Work satisfaction - Good
Work-life balance - Good

Dislikes

Skill development - Poor
Promotions - Bad

Customer Service Associate in Hyderabad / Secunderabad

Full Time

Customer Success Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 31 Dec 2024

Likes

worst bank i never ever seen.

Dislikes

Worst Bank and worst exp

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Customer Service Associate in Guntur

Full Time

Banking Operations Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

3.0

Promotions

3.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 05 Mar 2023

Likes

Company policies

Salary - Good
Skill development - Good
Job security - Good
Company culture - Good
Work-life balance - Good

Dislikes

No words to say

Work Details

Work days: Alternate Saturday off (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Associate in Navi Mumbai

Full Time

Inbound Process Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 30 Dec 2022

Likes

Nothing it's worst

Dislikes

Everything never understand there employee

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work policy: I

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Service Associate in Navi Mumbai

Contractual

Voice / Blended Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

2.0

Skill development

3.0

Job security

3.0

Promotions

3.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 04 May 2023

Likes

Corporate environment.

Salary - Good
Company culture - Good

Dislikes

Lack of management.

Skill development - Poor

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Associate in Navi Mumbai

Retail Assets Department

5.0

Overall Rating

5.0

Category Ratings

2.0

Salary

5.0

Skill development

2.0

Job security

1.0

Promotions

2.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 16 Mar 2022

Likes

Starting as a fresher was good

Skill development - Excellent
Company culture - Good
Work-life balance - Good

Dislikes

Good

Salary - Poor
Job security - Poor
Promotions - Bad
Work satisfaction - Poor

Work Details

Good

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Customer Service Associate in Navi Mumbai

Back End Operations Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

2.0

Skill development

1.0

Job security

2.0

Promotions

2.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 15 Jan 2022

Likes

Good envoirnment

Company culture - Good

Dislikes

No job security at all.

Salary - Poor
Skill development - Poor
Job security - Bad
Promotions - Poor
Work satisfaction - Poor

Work Details

Nice

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

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Customer Service Associate in Juingar

Assets Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

2.0

Work-life balance

posted on 05 Jan 2022

Likes

Nothing. Not good work

Dislikes

Everything is dislike

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Poor

Work Details

Bad

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Employee Benefits

Nothing I get it

Discover interview dos and don'ts from real experiences

Customer Service Associate in Juinagar Mindspace

Back Office Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

3.0

Skill development

3.0

Job security

2.0

Promotions

3.0

Work satisfaction

3.0

Company culture

2.0

Work-life balance

posted on 22 Aug 2022

Likes

I like that seniors are supportive and open to any suggestions or advices.

Dislikes

Dynamic process structure which is constantly altered as per the company needs. No working capacity limiters, process sabotage your SQ and incentives.

Promotions - Poor
Work-life balance - Poor

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Associate in Juinagar mindspace

Asset inbound Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

5.0

Job security

3.0

Promotions

3.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 20 Mar 2021

Likes

Good work environment and culture Teammates are supportive and management is transparent. There is huge cafeteria and games to play for refreshment

Salary - Good
Skill development - Good
Job security - Excellent
Company culture - Good
Work-life balance - Good

Dislikes

The management doesn't address our issue.

Work Details

It is strained job but learned how to tackle challenges

Work timings: Flexible Timings

Work related travel: This is a desk job.

Customer Service Associate in Juinagar

Voice / Blended Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

3.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 21 Feb 2021

Likes

Good and culture.Work environment

Salary - Good
Skill development - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Would appreciate if they take ex employees as they say . As they said after leaving the job you can rejoin after 6months.but they dont

Work Details

Good

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Customer Service Associate in Juinagar

Full Time

Banking Operations Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

2.0

Skill development

2.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

2.0

Work-life balance

posted on 16 Sep 2020

Likes

I like to work but from home not by going onsite in this pandemic disease which i am doing now forcefully our seniors are calling us onsite to work.

Dislikes

No Transportation No bonus given no Upraisal totally disagree no increment too

Salary - Bad
Skill development - Poor
Job security - Poor
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Poor

Work Details

Nothing like to say abut my wrk IDFC is jst changing my job role within 1-1 month i don't know why

Work days: Monday to Saturday (Strict Timings)

Customer Service Associate in Juinagar

Customer Care Service Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

4.0

Skill development

5.0

Job security

4.0

Promotions

4.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 07 Apr 2022

Likes

Great place to work for freshers and experienced

Skill development - Good
Job security - Excellent
Promotions - Good
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Excellent

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Top trending discussions

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I have 7 YOE. from Delhi Current CTC - 9.25LPA + 75K varriable. Working Skillset is Kubernetes and Openstack. Current - 100% WFH 1. NTT Data- Noida Hybrid CTC -18 LPA + 2.5L variable. what is current value in market for Kubernetes skillset? How can I negotiate to get better offer?

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AmbitionBox has 13 IDFC FIRST Bank reviews submitted by IDFC FIRST Bank employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if IDFC FIRST Bank is the right company for you. 40% of empl...Read more

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