AU Small Finance Bank Customer Service Associate Reviews

Likes

Job security

Dislikes

Partiality by supervisor between male and female employee. Here mostly Boss and junior female employee are in relationship due to which they seniors are doing partiality with another hardworking and consistent staff.

Work Details

Work timings: Strict Timings

Likes

Fast Developed banking sector 👍🏻💯

Dislikes

Uneducated team leader(BM), no system knowledge, no customer handling knowledge, no product knowledge, team leader is always watching movies, videos and sleeping during office hours, using for staff emp id password in laptop ,Office laptop illegal repair services in located service shop

Likes

Learning new skill in banking terms but that's also my own learning techniques but not by any of the senior or any other in organisation

Dislikes

At ground level service employee are getting criticism who are good in customer service but not doing any sales The thing is only asked for sales and only sales if we need to do sales then why we had joined service team Senior always talk in sarcasm way in front of everyone rather being if it's employee or any customer and never appreciated for doing good in all terms of customer service

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Likes

It's terrible to work here in this toxic culture where they use to call staff even on holidays and compell them to do sales and marketing and If targets are not achieved then they might be call you at head office Jaipur without any reimbursement.even they have not provided my Relocation Expenses from the place I have shifted from Jaipur to udaipur. What a disgusting nature and environment in this organisation I will not su...Read More

Dislikes

Nothing is good

Work Details

Work timings: Strict Timings

Likes

Nothing

Dislikes

There have been consistent reports of inappropriate language used when interacting with senior staff. It’s crucial for all employees to maintain a respectful tone in all communications, regardless of the situation. Moving forward, I encourage you to adopt a more professional demeanor when addressing colleagues to foster a positive workplace atmosphere. Team members have expressed discomfort about being pressured through repeated calls for registration . It is important to respect everyone’s workload and personal time. Encouraging cooperation is vital, but it should be done in a supportive, non-coercive manner. lack of support when discussing files and collaborative tasks. Each team member should contribute to and support one another to ensure collective success. I urge you to be more proactive in helping teammates and contributing to group discussion HR teams is fully control by Sales team...Read More

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Bank reputation was good, also policy good. I appreciate for banking hours was (branch closing) 07:30pm. For family, friend or personal time' space.

Dislikes

But existing employee (good experience) salary according to new joining employee was very low. And staff shorting or leave applying so far. At the time my 28+ pl or 3 sick leave not used. Incase leave system not.

Likes

And I really liked the way the bank works so that we can provide good service to the customers.

Dislikes

I feel that it is important to support any employee in his/her work which is what employees should do for each other and not behave badly with them.

Likes

I got yo know about the banking process and how a small finance is quite different from a bank

Dislikes

It's work culture..also in all aau branch the employee who are working are related to Finance or collection, thats why they are rude with customer and I am as a Customer help desk getting so much calls related tp branch complain. Au bank needs to work on their employee selection.

Likes

There is nothing to say "LIKE" in this organisation.

Dislikes

Work culture and management, policies not up to mark. No work life balance. Promotions and ratings will be only for butter batch. There is no job security. No work satisfaction, what you are doing at least your supervisor should know to give suggestions or advice. If any business user escalated then they will come in to the picture. They never read mails what is happening or what exactly required....Read More

Work Details

Work days: Alternate Saturday off (Flexible Timings)

Work related travel: This is a desk job.

Likes

Nothing

Dislikes

Their work culture very toxic, doesn't support each and every new joinee employees, always humiliating new comers, once an employee resigns senior management spcly the BM and BRM gets the license to treat that employee like cats and dogs.. Very bad culture.

Work Details

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This is a desk job.

Likes

Au small fineness bank is my first banking job and I will get good experience in banking field..

Dislikes

People like Sachin Choubey, who abuse the executives, bring bad name to the bank.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Good employees are helping each other to survive.

Dislikes

It's not a company. It's a shop where any rules can be created. HR have very bad attitude. False Language is very normal. Code Of Conduct team is not doing their Job. MD is totally ignoring above all problems even when informed about Code of Conduct issue.

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Likes

According to employee reviews, people generally appreciate the positive work culture at AU Small Finance Bank, which includes a supportive management, good learning opportunities, a focus on team collaboration, and a good work-life balance

Dislikes

According to employee reviews, common dislikes about working at AU Small Finance Bank include: poor work-life balance, low salaries, lack of career growth opportunities, a toxic work culture, inconsistent management, pressure to meet high sales targets, and concerns about job security

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Company has good environment

Dislikes

Some management is very bad they don't have any knowledge and they feel as like they are they founder of this organization. It's Very bad impect on employer. Unnecessary transfers and moving the agent agent here and there although agent is not comfortable thare, but they will do the transfer if they said and agent said something tothem. Looking like their statement is everything as Laxman rekha. Very poor for employees....Read More

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Dislikes

Few people have all the rights in the company. Top management can ask to go anyone at anytime. Further on top level people don't know anything about the products which they are leading. No knowledge of risk they have.

Work Details

Work days: Alternate Saturday off (Flexible Timings)

Work related travel: This is a desk job.

Likes

Application is very advanced .. and user friendly

Dislikes

Manager is not good..... Office timing is very strict..... If we r working late time also need to come on time next day ..... Short and sweet Manager is not good.. salary increment also not that much good compare to other bankssss