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ICICI Bank Customer Service Associate Interview Questions and Answers for Experienced

Updated 25 Sep 2024

ICICI Bank Customer Service Associate Interview Experiences for Experienced

1 interview found

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
-
Result
Selected Selected

I applied via Walk-in

Round 1 - HR 

(3 Questions)

  • Q1. What is phone Banking?
  • Ans. 

    Phone banking is a service provided by banks that allows customers to perform banking transactions over the phone.

    • Allows customers to check account balances

    • Enables customers to transfer funds between accounts

    • Provides assistance with setting up automatic bill payments

    • Allows customers to report lost or stolen cards

    • Offers support for general inquiries and account maintenance

  • Answered by AI
  • Q2. Tell me about your city and what is most famous in your city?
  • Ans. 

    I am from New York City, which is known for its iconic landmarks, diverse culture, and vibrant nightlife.

    • Iconic landmarks such as the Statue of Liberty, Empire State Building, and Times Square

    • Diverse culture with neighborhoods like Chinatown, Little Italy, and Harlem

    • Vibrant nightlife with Broadway shows, trendy bars, and world-class restaurants

  • Answered by AI
  • Q3. Tell me about yourself?
  • Ans. 

    I am a dedicated and customer-focused individual with a strong background in customer service and problem-solving.

    • I have X years of experience in customer service roles

    • I excel at resolving customer issues and providing excellent service

    • I am a great communicator and team player

    • I am passionate about helping customers and ensuring their satisfaction

  • Answered by AI

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Dec 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Wat do u know about sales and credit cards
  • Ans. Credit wat comes in and debit wat goes out
  • Answered Anonymously
  • Q2. Whom do u like most tha parents or job
  • Ans. When the parents r vth us that automatically the job vll be so that's y I like and love my parents
  • Answered Anonymously

Interview Preparation Tips

Interview preparation tips for other job seekers - When ur going fr an interview either it may be software MNCs or banking sector just u have to be confident that's it

Interview Questionnaire 

2 Questions

  • Q1. They ask about my experience which skill i have..
  • Q2. I tell about my which i learn since long back time about my experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Are you willing to join immediately
What you will be position after 5 year
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Tell us about yourself

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and gave answer with smile and positive attitude.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Mar 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. Related to process and current work experience
Round 3 - One-on-one 

(1 Question)

  • Q1. Capital and Money market

Interview Preparation Tips

Topics to prepare for Deutsche Bank Senior Associate interview:
  • Finance
  • Trading
  • Global Marketing
Interview preparation tips for other job seekers - Three rounds in total including one HR round. There are mostly two operation rounds in which they ask technical questions related to the specific process.
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Tell me about your self
  • Ans. 

    I am a dedicated and experienced professional with a strong background in project management and team leadership.

    • Over 8 years of experience in project management

    • Successfully led cross-functional teams to deliver projects on time and within budget

    • Strong communication and interpersonal skills

    • Proven track record of achieving targets and exceeding expectations

  • Answered by AI
  • Q2. Personal details

I applied via Naukri.com and was interviewed in Jul 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. About experience of work

Interview Preparation Tips

Interview preparation tips for other job seekers - You can crack it by explaining your roles and responsibilities of job
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
Selected Selected
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

It was nice test about the financial terms And Details

Round 3 - Technical 

(2 Questions)

  • Q1. It was all about questions for Unix and SQL
  • Q2. It was asked for the financial terms And concepts as well

Interview Preparation Tips

Interview preparation tips for other job seekers - It's Good company to work with good environment...

Interview Questionnaire 

2 Questions

  • Q1. About your self
  • Q2. Experience details
Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I appeared for an interview in Jul 2024.

Round 1 - Technical 

(2 Questions)

  • Q1. Question about big data and big query
  • Q2. Question about pyspark
Round 2 - One-on-one 

(1 Question)

  • Q1. Salary expectation & why you want to join db ?
  • Ans. 

    I am looking for a competitive salary that reflects my experience and skills. I want to join db because of its reputation for innovation and growth opportunities.

    • I am seeking a salary that aligns with my level of experience and expertise in the industry.

    • I believe db offers a dynamic and innovative work environment that will allow me to grow and develop professionally.

    • I am attracted to db's reputation as a leader in the...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Ask them how much they can offer before giving an interview

ICICI Bank Interview FAQs

How many rounds are there in ICICI Bank Customer Service Associate interview for experienced candidates?
ICICI Bank interview process for experienced candidates usually has 1 rounds. The most common rounds in the ICICI Bank interview process for experienced candidates are HR.
What are the top questions asked in ICICI Bank Customer Service Associate interview for experienced candidates?

Some of the top questions asked at the ICICI Bank Customer Service Associate interview for experienced candidates -

  1. What is phone Banki...read more
  2. Perious experie...read more
  3. Introduction ro...read more

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ICICI Bank Customer Service Associate Interview Process for Experienced

based on 1 interview

Interview experience

5
  
Excellent
View more
ICICI Bank Customer Service Associate Salary
based on 201 salaries
₹1.5 L/yr - ₹4.6 L/yr
11% more than the average Customer Service Associate Salary in India
View more details

ICICI Bank Customer Service Associate Reviews and Ratings

based on 51 reviews

4.0/5

Rating in categories

4.0

Skill development

3.8

Work-life balance

3.7

Salary

4.4

Job security

4.1

Company culture

3.4

Promotions

3.7

Work satisfaction

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