PhonePe BD Executive Interview Questions and Answers

Q1. Introduction abt yourself
Ans. 
Experienced business development executive with a proven track record of driving revenue growth and building strong client relationships.
• Over 5 years of experience in business development roles

• Successfully increased sales by 30% in previous position

• Skilled in identifying new business opportunities and negotiating contracts

• Strong communication and interpersonal skills

• Bachelor's degree in Business Administration
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Q2. Demo how to convince a customer to buy the product
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To convince a customer to buy the product, highlight the benefits, address their needs, provide social proof, and offer a special promotion.
• Highlight the key benefits of the product that meet the customer's needs

• Address any concerns or objections the customer may have

• Provide social proof such as testimonials or case studies to build credibility

• Offer a special promotion or discount to incentivize the purchase
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Q1. Brief abt the company
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There will be an assignment test of English grammar which is basic.

Q1. Tell me about past experience
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Q2. Some random topic or mock call
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Easy. Attention to detail required

Q1. Basic communication skills required
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Online vs offline teaching

Q1. Sell me product
Ans. 
Our product is a revolutionary smartwatch that tracks your fitness goals and monitors your health in real-time.
• Highlight the key features of the smartwatch such as fitness tracking, health monitoring, and real-time data

• Emphasize the convenience and ease of use for the customers

• Provide examples of how the smartwatch can help improve overall health and fitness goals
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General aptitude test

Q1. Regarding previous experience
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Q1. About customer support background
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Q1. Tell me about your self
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Q2. What do you know about the company
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Q1. What do you mean by customer service
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Customer service refers to the support and assistance provided to customers before, during, and after a purchase.
• Customer service involves addressing customer inquiries, concerns, and complaints in a timely and professional manner.

• It includes providing product information, troubleshooting issues, and ensuring customer satisfaction.

• Examples of customer service activities include answering phone calls, responding to emai...read more
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Q2. How do you handle the stress with the given project
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Q1. Introduce about yourself
Ans. 
I am a dedicated and experienced Customer Care Executive with excellent communication skills.
• I have worked in the customer service industry for 5 years.

• I have a strong ability to empathize with customers and understand their needs.

• I am skilled in resolving customer complaints and finding solutions to their problems.

• I have received multiple awards for providing exceptional customer service.

• I am fluent in multiple langua...read more
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Q2. What is your role on your last company
Ans. 
I was responsible for providing excellent customer service and resolving customer issues in a timely manner.
• Provided support to customers via phone, email, and chat

• Assisted customers with product inquiries, troubleshooting, and account management

• Resolved customer complaints and escalated issues to the appropriate department when necessary

• Maintained accurate records of customer interactions and transactions

• Collaborated ...read more
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Q3. What is your salary expectations
Ans. 
I would expect a competitive salary based on my experience and skills.
• I have researched the average salary range for Customer Care Executives in the industry.

• I have considered my qualifications, experience, and skills when determining my salary expectations.

• I am open to negotiation and willing to discuss the salary package in detail during the interview process.

• I believe that fair compensation is important for both the...read more
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Q4. Reason for left the last company
Ans. 
Seeking better growth opportunities and a more challenging role.
• Limited scope for career advancement in the previous company

• Desire for a more challenging and fulfilling role

• Seeking a company with a better work culture and values

• Relocation or personal reasons

• Company downsizing or restructuring
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