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ACKO Customer Service Executive Interview Questions and Answers

Updated 14 Jul 2024

ACKO Customer Service Executive Interview Experiences

1 interview found

Customer Service Executive Interview Questions & Answers

user image Anonymous

posted on 14 Jul 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Assignment 

There will be an assignment test of English grammar which is basic.

Round 2 - HR 

(2 Questions)

  • Q1. Tell me about past experience
    • Add your answer
  • Q2. Some random topic or mock call
    • Add your answer

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No Laptop, No PF
I recently joined a new company, I am not provided with an official laptop to work, have to carry my personal one. Also there is no PF (provident fund) deduction facility available although the company has 50 employees. Should I be worried?
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Interview questions from similar companies

Customer Service Executive Interview Questions & Answers

ICICI Lombard General Insurance Company user image Anonymous

posted on 27 Dec 2020

Interview Questionnaire 

2 Questions

  • Q1. Why should I hire you only??
    • View 8 more answers
  • Q2. How will you convince customer to take policy if he say premium is high?
  • Ans. 

    To convince a customer to take a policy despite high premium, emphasize the benefits, value, and long-term savings.

    • Highlight the comprehensive coverage and benefits provided by the policy.

    • Explain how the policy offers financial protection and peace of mind in case of unexpected events.

    • Emphasize the long-term savings and potential cost-effectiveness of the policy.

    • Provide examples of how the policy has helped other custo...

    • Answered by AI
    View 6 more answers

Interview Preparation Tips

Interview preparation tips for other job seekers - Answer for how will you convince customer to take policy is
Sir/Madam, ICICI Lombard General insurance company is the best company in the general insurance sector with a claim settlement ratio of 98.2%
Also will give high value to your vehicle when compared with other companies and we have unique feature of first notification of loss at the time of accident before going to garage

Customer Service Executive Interview Questions & Answers

Tata AIG user image Anonymous

posted on 26 Jan 2020

Interview Questionnaire 

7 Questions

  • Q1. Introduce me yourself
    • View 3 more answers
  • Q2. Why there is long gap in your job please explain?
    • View 1 more answer
  • Q3. Why I should hire you?
    • View 3 more answers
  • Q4. What makes you suitable for this job?
    • View 1 more answer
  • Q5. Why you want to work in BPO?
  • Ans. 

    I want to work in BPO because I enjoy helping customers and find satisfaction in resolving their issues.

    • I have excellent communication skills and enjoy interacting with people.

    • I am a problem solver and find fulfillment in resolving customer issues.

    • I am patient and empathetic, which are essential qualities for customer service roles.

    • I am motivated by the opportunity to provide exceptional service and create positive cus...

    • Answered by AI
    View 1 more answer
  • Q6. Are you comfortable on call to talk with customers?
    • View 1 more answer
  • Q7. What is your current CTC and expected CTC?
  • Ans. 

    I am currently earning a competitive salary and my expected CTC is based on industry standards and my experience.

    • My current CTC is competitive and reflects my skills and experience.

    • My expected CTC is based on industry standards and my qualifications.

    • I am open to discussing the compensation package based on the responsibilities and growth opportunities offered by the role.

    • I believe that a fair and mutually beneficial sa

    • Answered by AI
    View 1 more answer

Customer Service Executive Interview Questions & Answers

HDFC Ergo General Insurance user image Anonymous

posted on 6 Oct 2020

I applied via Walk-in and was interviewed before Oct 2019. There were 3 interview rounds.

Interview Questionnaire 

6 Questions

  • Q1. Introduces yourself
    • Add your answer
  • Q2. They were asked about my college life.
    • Add your answer
  • Q3. They were asked my work experience
    • Add your answer
  • Q4. They were asked me why you left that job?
    • Add your answer
  • Q5. Again they were asked the same repeated question that why you left the job? and they were told me that you're fresher so you have to be worked there
    • Add your answer
  • Q6. Again they were started to ask the same why you left the previous job and i have nothing to tell
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Companies don't have a right to ask any personal reason and past working experience because the candidates providing them experience letters and a relieving letter that is enough to judge the candidates and remaining things are none of their business. The interviewer should notice only the body language, determination, and positive approach of the candidates.

Customer Service Executive Interview Questions & Answers

HDFC Ergo General Insurance user image Sreekanth Kappil

posted on 11 Oct 2023

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Oct 2022. There were 2 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. Are you single or do you have any girlfriend?
    • Add your answer
Round 2 - Aptitude Test 

Logical reasoning with basics of insurance and English language

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident

Customer Service Executive Interview Questions & Answers

HDFC Ergo General Insurance user image Anonymous

posted on 29 Oct 2022

I applied via Recruitment Consulltant and was interviewed in Apr 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Question related to previous experience
    • Add your answer
  • Q2. Why should i hire you?
    • Add your answer

Interview Preparation Tips

Topics to prepare for HDFC Ergo General Insurance Customer Service Executive interview:
  • Previous
  • Strength
Interview preparation tips for other job seekers - Be bold and straight forward with good articulation

Customer Service Executive Interview Questions & Answers

HDFC Ergo General Insurance user image Anonymous

posted on 1 Jan 2022

Interview Questionnaire 

4 Questions

  • Q1. Why do you wish to join hdfc ergo insurance
    • Add your answer
  • Q2. What are the types of insurance ?
  • Ans. 

    There are various types of insurance such as life, health, auto, home, travel, pet, and business insurance.

    • Life insurance provides financial support to the family of the policyholder in case of their death.

    • Health insurance covers medical expenses of the policyholder and their family.

    • Auto insurance covers damages caused by accidents or theft of the insured vehicle.

    • Home insurance covers damages to the insured property du...

    • Answered by AI
    View 1 more answer
  • Q3. How would you handle a irate customer?
  • Ans. 

    I would listen to their concerns, empathize with them, and offer a solution to their problem.

    • Remain calm and professional

    • Listen actively to their concerns

    • Empathize with their situation

    • Apologize for any inconvenience caused

    • Offer a solution to their problem

    • Follow up with the customer to ensure their satisfaction

    • Answered by AI
    View 1 more answer
  • Q4. Any current topic
  • Ans. 

    The impact of remote work on customer service

    • Remote work has become more prevalent due to the pandemic

    • Customer service representatives may face challenges with communication and technology

    • Employers need to provide adequate training and support for remote workers

    • Remote work can also provide benefits such as increased flexibility and work-life balance

    • Answered by AI
    Add your answer

Customer Service Executive Interview Questions & Answers

PolicyBazaar user image Anonymous

posted on 29 Mar 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Mar 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

In aptitude test there was 10 questions and each questions get 5 marks.

Round 3 - HR 

(1 Question)

  • Q1. Hr. Ask! 1 Tell me about your self ? 2 What did you understand Customer service Executive?
    • Add your answer
Round 4 - One-on-one 

(1 Question)

  • Q1. Hr. Ask ! 1 Tell me about your self? 2 Why should I hire you? 3 Why did you apply in Policy Bazaar? 4 What is your salary Expectation?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Please prepare Yourself before the Hr Round.
Please keep your confidence level.

Customer Service Executive Interview Questions & Answers

PolicyBazaar user image Anonymous

posted on 6 Aug 2024

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Jul 2024. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Introduce yourself
  • Ans. 

    Experienced customer service executive with a strong background in resolving customer issues and providing exceptional service.

    • Over 5 years of experience in customer service roles

    • Skilled in handling customer inquiries and complaints

    • Proficient in using CRM systems to track customer interactions

    • Strong communication and problem-solving skills

    • Received multiple awards for outstanding customer service

    • Answered by AI
    Add your answer
  • Q2. Why Customer Service?
  • Ans. 

    I am passionate about helping others and enjoy problem-solving.

    • I enjoy interacting with people and providing assistance.

    • I find satisfaction in resolving issues and making customers happy.

    • I believe in the importance of building strong relationships with customers.

    • I have a natural ability to empathize and understand the needs of others.

    • Answered by AI
    Add your answer
Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me About Policybazaar
  • Ans. 

    Policybazaar is an online platform that helps customers compare and buy insurance policies from various companies.

    • Policybazaar offers a wide range of insurance products including health, life, car, and travel insurance.

    • Customers can compare different insurance plans based on coverage, premium, and other features before making a purchase.

    • The platform provides a convenient and transparent way for customers to buy insuran...

    • Answered by AI
    Add your answer
  • Q2. How to deal with angry customers?
  • Ans. 

    Listen actively, empathize, stay calm, apologize, offer solutions, follow up.

    • Listen actively to understand their concerns.

    • Empathize with their situation and show understanding.

    • Stay calm and composed to de-escalate the situation.

    • Apologize for any inconvenience caused, even if it's not your fault.

    • Offer solutions or alternatives to address their issue.

    • Follow up to ensure the problem has been resolved to their satisfaction

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and clear

Customer Service Executive Interview Questions & Answers

PolicyBazaar user image Anonymous

posted on 29 Jan 2025

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Personal introduction
    • Add your answer
  • Q2. Education qualifications
    • Add your answer
More about working at ACKO
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#24 Best Tech Startup - 2022

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ACKO Interview FAQs

How many rounds are there in ACKO Customer Service Executive interview?
ACKO interview process usually has 2 rounds. The most common rounds in the ACKO interview process are Assignment and HR.
How to prepare for ACKO Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at ACKO. The most common topics and skills that interviewers at ACKO expect are Customer Service, Claims, Verbal Communication, customer support and malayalam.

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ACKO Interviews By Designations

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ACKO Customer Service Executive Interview Process

based on 1 interview

Interview experience

5
  
Excellent
View more

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ACKO Customer Service Executive Salary
based on 50 salaries
₹2.9 L/yr - ₹4.6 L/yr
26% more than the average Customer Service Executive Salary in India
View more details

ACKO Customer Service Executive Reviews and Ratings

based on 8 reviews

2.7/5

Rating in categories

2.8

Skill development

2.6

Work-life balance

2.7

Salary

2.5

Job security

2.8

Company culture

2.8

Promotions

2.6

Work satisfaction

Explore 8 Reviews and Ratings
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