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There will be an assignment test of English grammar which is basic.
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posted on 27 Dec 2020
To convince a customer to take a policy despite high premium, emphasize the benefits, value, and long-term savings.
Highlight the comprehensive coverage and benefits provided by the policy.
Explain how the policy offers financial protection and peace of mind in case of unexpected events.
Emphasize the long-term savings and potential cost-effectiveness of the policy.
Provide examples of how the policy has helped other custo...
I want to work in BPO because I enjoy helping customers and find satisfaction in resolving their issues.
I have excellent communication skills and enjoy interacting with people.
I am a problem solver and find fulfillment in resolving customer issues.
I am patient and empathetic, which are essential qualities for customer service roles.
I am motivated by the opportunity to provide exceptional service and create positive cus...
I am currently earning a competitive salary and my expected CTC is based on industry standards and my experience.
My current CTC is competitive and reflects my skills and experience.
My expected CTC is based on industry standards and my qualifications.
I am open to discussing the compensation package based on the responsibilities and growth opportunities offered by the role.
I believe that a fair and mutually beneficial sa
posted on 6 Oct 2020
I applied via Walk-in and was interviewed before Oct 2019. There were 3 interview rounds.
posted on 11 Oct 2023
I applied via Referral and was interviewed before Oct 2022. There were 2 interview rounds.
Logical reasoning with basics of insurance and English language
posted on 29 Oct 2022
I applied via Recruitment Consulltant and was interviewed in Apr 2022. There were 2 interview rounds.
posted on 1 Jan 2022
There are various types of insurance such as life, health, auto, home, travel, pet, and business insurance.
Life insurance provides financial support to the family of the policyholder in case of their death.
Health insurance covers medical expenses of the policyholder and their family.
Auto insurance covers damages caused by accidents or theft of the insured vehicle.
Home insurance covers damages to the insured property du...
I would listen to their concerns, empathize with them, and offer a solution to their problem.
Remain calm and professional
Listen actively to their concerns
Empathize with their situation
Apologize for any inconvenience caused
Offer a solution to their problem
Follow up with the customer to ensure their satisfaction
The impact of remote work on customer service
Remote work has become more prevalent due to the pandemic
Customer service representatives may face challenges with communication and technology
Employers need to provide adequate training and support for remote workers
Remote work can also provide benefits such as increased flexibility and work-life balance
posted on 29 Mar 2023
I applied via Recruitment Consulltant and was interviewed in Mar 2023. There were 4 interview rounds.
In aptitude test there was 10 questions and each questions get 5 marks.
posted on 6 Aug 2024
I applied via Recruitment Consulltant and was interviewed in Jul 2024. There were 2 interview rounds.
Experienced customer service executive with a strong background in resolving customer issues and providing exceptional service.
Over 5 years of experience in customer service roles
Skilled in handling customer inquiries and complaints
Proficient in using CRM systems to track customer interactions
Strong communication and problem-solving skills
Received multiple awards for outstanding customer service
I am passionate about helping others and enjoy problem-solving.
I enjoy interacting with people and providing assistance.
I find satisfaction in resolving issues and making customers happy.
I believe in the importance of building strong relationships with customers.
I have a natural ability to empathize and understand the needs of others.
Policybazaar is an online platform that helps customers compare and buy insurance policies from various companies.
Policybazaar offers a wide range of insurance products including health, life, car, and travel insurance.
Customers can compare different insurance plans based on coverage, premium, and other features before making a purchase.
The platform provides a convenient and transparent way for customers to buy insuran...
Listen actively, empathize, stay calm, apologize, offer solutions, follow up.
Listen actively to understand their concerns.
Empathize with their situation and show understanding.
Stay calm and composed to de-escalate the situation.
Apologize for any inconvenience caused, even if it's not your fault.
Offer solutions or alternatives to address their issue.
Follow up to ensure the problem has been resolved to their satisfaction
posted on 29 Jan 2025
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