2 ACKO Customer Service Executive Interview Questions & Answers | Complete Prep Guide 2025

ACKO Customer Service Executive Interview Experiences

1 interview found

Customer Service Executive Interview Questions & Answers

Anonymous

posted on 14 Jul 2024

Interview experience

Excellent

Difficulty level

Process Duration

Result

Round 1 - Assignment

There will be an assignment test of English grammar which is basic.

Round 2 - HR

(2 Questions)

Q1. Tell me about past experience

Add your answer

Q2. Some random topic or mock call

Add your answer

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Interview Tips & Stories

5d (edited)

timepasstiwari

A Digital Markter

Got Rejected In an Interview, Just Because I Didn’t Answer a Personal Question

So, I got invited for this interview, and they told me to be there at 9 AM. Of course, I get there early, like 8:30, because I don't want to be late. But then I end up waiting for 1.5 hours... read more

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Interview questions from similar companies

Customer Service Executive Interview Questions & Answers

ICICI Lombard General Insurance Company

Anonymous

posted on 27 Dec 2020

Interview Questionnaire

2 Questions

Q1. Why should I hire you only??

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Q2. How will you convince customer to take policy if he say premium is high?

Ans.

To convince a customer to take a policy despite high premium, emphasize the benefits, value, and long-term savings.

Highlight the comprehensive coverage and benefits provided by the policy.
Explain how the policy offers financial protection and peace of mind in case of unexpected events.
Emphasize the long-term savings and potential cost-effectiveness of the policy.
Provide examples of how the policy has helped other custo...

Answered by AI

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Interview Preparation Tips

Interview preparation tips for other job seekers - Answer for how will you convince customer to take policy is
Sir/Madam, ICICI Lombard General insurance company is the best company in the general insurance sector with a claim settlement ratio of 98.2%
Also will give high value to your vehicle when compared with other companies and we have unique feature of first notification of loss at the time of accident before going to garage

Customer Service Executive Interview Questions & Answers

Tata AIG

Anonymous

posted on 26 Jan 2020

Interview Questionnaire

7 Questions

Q1. Introduce me yourself

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Q2. Why there is long gap in your job please explain?

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Q3. Why I should hire you?

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Q4. What makes you suitable for this job?

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Q5. Why you want to work in BPO?

Ans.

I want to work in BPO because I enjoy helping customers and find satisfaction in resolving their issues.

I have excellent communication skills and enjoy interacting with people.
I am a problem solver and find fulfillment in resolving customer issues.
I am patient and empathetic, which are essential qualities for customer service roles.
I am motivated by the opportunity to provide exceptional service and create positive cus...

Answered by AI

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Q6. Are you comfortable on call to talk with customers?

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Q7. What is your current CTC and expected CTC?

Ans.

I am currently earning a competitive salary and my expected CTC is based on industry standards and my experience.

My current CTC is competitive and reflects my skills and experience.
My expected CTC is based on industry standards and my qualifications.
I am open to discussing the compensation package based on the responsibilities and growth opportunities offered by the role.
I believe that a fair and mutually beneficial sa

Answered by AI

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Customer Service Executive Interview Questions & Answers

HDFC Ergo General Insurance

Anonymous

posted on 6 Oct 2020

I applied via Walk-in and was interviewed before Oct 2019. There were 3 interview rounds.

Interview Questionnaire

6 Questions

Q1. Introduces yourself

Add your answer

Q2. They were asked about my college life.

Add your answer

Q3. They were asked my work experience

Add your answer

Q4. They were asked me why you left that job?

Add your answer

Q5. Again they were asked the same repeated question that why you left the job? and they were told me that you're fresher so you have to be worked there

Add your answer

Q6. Again they were started to ask the same why you left the previous job and i have nothing to tell

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Companies don't have a right to ask any personal reason and past working experience because the candidates providing them experience letters and a relieving letter that is enough to judge the candidates and remaining things are none of their business. The interviewer should notice only the body language, determination, and positive approach of the candidates.

Customer Service Executive Interview Questions & Answers

HDFC Ergo General Insurance

Sreekanth Kappil

posted on 11 Oct 2023

Interview experience

Excellent

Difficulty level

Easy

Process Duration

Less than 2 weeks

Result

Selected

I applied via Referral and was interviewed before Oct 2022. There were 2 interview rounds.

Round 1 - One-on-one

(1 Question)

Q1. Are you single or do you have any girlfriend?

Add your answer

Round 2 - Aptitude Test

Logical reasoning with basics of insurance and English language

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident

Customer Service Executive Interview Questions & Answers

HDFC Ergo General Insurance

Anonymous

posted on 29 Oct 2022

I applied via Recruitment Consulltant and was interviewed in Apr 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - HR

(2 Questions)

Q1. Question related to previous experience

Add your answer

Q2. Why should i hire you?

Add your answer

Interview Preparation Tips

Topics to prepare for HDFC Ergo General Insurance Customer Service Executive interview:

Previous
Strength

Interview preparation tips for other job seekers - Be bold and straight forward with good articulation

Customer Service Executive Interview Questions & Answers

HDFC Ergo General Insurance

Anonymous

posted on 1 Jan 2022

Interview Questionnaire

4 Questions

Q1. Why do you wish to join hdfc ergo insurance

Add your answer

Q2. What are the types of insurance ?

Ans.

There are various types of insurance such as life, health, auto, home, travel, pet, and business insurance.

Life insurance provides financial support to the family of the policyholder in case of their death.
Health insurance covers medical expenses of the policyholder and their family.
Auto insurance covers damages caused by accidents or theft of the insured vehicle.
Home insurance covers damages to the insured property du...

Answered by AI

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Q3. How would you handle a irate customer?

Ans.

I would listen to their concerns, empathize with them, and offer a solution to their problem.

Remain calm and professional
Listen actively to their concerns
Empathize with their situation
Apologize for any inconvenience caused
Offer a solution to their problem
Follow up with the customer to ensure their satisfaction

Answered by AI

View 1 more answer

Q4. Any current topic

Ans.

The impact of remote work on customer service

Remote work has become more prevalent due to the pandemic
Customer service representatives may face challenges with communication and technology
Employers need to provide adequate training and support for remote workers
Remote work can also provide benefits such as increased flexibility and work-life balance

Answered by AI

Add your answer

Customer Service Executive Interview Questions & Answers

PolicyBazaar

Anonymous

posted on 29 Mar 2023

Interview experience

Good

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Recruitment Consulltant and was interviewed in Mar 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - Aptitude Test

In aptitude test there was 10 questions and each questions get 5 marks.

Round 3 - HR

(1 Question)

Q1. Hr. Ask! 1 Tell me about your self ? 2 What did you understand Customer service Executive?

Add your answer

Round 4 - One-on-one

(1 Question)

Q1. Hr. Ask ! 1 Tell me about your self? 2 Why should I hire you? 3 Why did you apply in Policy Bazaar? 4 What is your salary Expectation?

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Please prepare Yourself before the Hr Round.
Please keep your confidence level.

Customer Service Executive Interview Questions & Answers

PolicyBazaar

Anonymous

posted on 6 Aug 2024

Interview experience

Average

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Recruitment Consulltant and was interviewed in Jul 2024. There were 2 interview rounds.

Round 1 - HR

(2 Questions)

Q1. Introduce yourself

Ans.

Experienced customer service executive with a strong background in resolving customer issues and providing exceptional service.

Over 5 years of experience in customer service roles
Skilled in handling customer inquiries and complaints
Proficient in using CRM systems to track customer interactions
Strong communication and problem-solving skills
Received multiple awards for outstanding customer service

Answered by AI

Add your answer

Q2. Why Customer Service?

Ans.

I am passionate about helping others and enjoy problem-solving.

I enjoy interacting with people and providing assistance.
I find satisfaction in resolving issues and making customers happy.
I believe in the importance of building strong relationships with customers.
I have a natural ability to empathize and understand the needs of others.

Answered by AI

Add your answer

Round 2 - One-on-one

(2 Questions)

Q1. Tell me About Policybazaar

Ans.

Policybazaar is an online platform that helps customers compare and buy insurance policies from various companies.

Policybazaar offers a wide range of insurance products including health, life, car, and travel insurance.
Customers can compare different insurance plans based on coverage, premium, and other features before making a purchase.
The platform provides a convenient and transparent way for customers to buy insuran...

Answered by AI

Add your answer

Q2. How to deal with angry customers?

Ans.

Listen actively, empathize, stay calm, apologize, offer solutions, follow up.

Listen actively to understand their concerns.
Empathize with their situation and show understanding.
Stay calm and composed to de-escalate the situation.
Apologize for any inconvenience caused, even if it's not your fault.
Offer solutions or alternatives to address their issue.
Follow up to ensure the problem has been resolved to their satisfaction

Answered by AI

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and clear

Customer Service Executive Interview Questions & Answers

PolicyBazaar

Anonymous

posted on 29 Jan 2025

Interview experience

Excellent

Difficulty level

Process Duration

Result

Round 1 - HR

(2 Questions)

Q1. Personal introduction

Add your answer

Q2. Education qualifications

Add your answer

ACKO Interview FAQs

How many rounds are there in ACKO Customer Service Executive interview?

ACKO interview process usually has 2 rounds. The most common rounds in the ACKO interview process are Assignment and HR.

How to prepare for ACKO Customer Service Executive interview?

Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at ACKO. The most common topics and skills that interviewers at ACKO expect are Customer Service, Claims, Verbal Communication, customer support and malayalam.

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ACKO Interviews By Designations

Interview Questions for Popular Designations

ACKO Customer Service Executive Interview Process

based on 1 interview

Interview experience

Excellent

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ACKO Customer Service Executive Salary

based on 50 salaries

₹2.9 L/yr - ₹4.6 L/yr

26% more than the average Customer Service Executive Salary in India

View more details

ACKO Salaries in India

Assistant Manager 83 salaries	₹0 L/yr - ₹0 L/yr
Customer Service Executive 50 salaries	₹0 L/yr - ₹0 L/yr
Claims Specialist 46 salaries	₹0 L/yr - ₹0 L/yr
Senior Associate 40 salaries	₹0 L/yr - ₹0 L/yr
Team Lead 29 salaries	₹0 L/yr - ₹0 L/yr