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PhonePe Customer Service Executive Interview Questions and Answers

Updated 10 Mar 2023

PhonePe Customer Service Executive Interview Experiences

3 interviews found

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Feb 2023. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. Customer support executive
  • Q2. Customer services is important

Interview Preparation Tips

Interview preparation tips for other job seekers - Job is very important part of life phone pay es biggest company of the world

I applied via Naukri.com and was interviewed in Apr 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. What is the reason to join our company?
  • Q2. Why I'm hiring you? Sir
  • Q3. If I hire you then then what is your first work?

Interview Preparation Tips

Interview preparation tips for other job seekers - Stay clam and listen carefully. Don't interrupt between there.

Customer Service Executive Interview Questions Asked at Other Companies

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Q5. If you will get a call and customer is very frustrated and then h ... read more

I applied via Naukri.com and was interviewed before Oct 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Customer Care Number 7 

(6 Questions)

  • Q1. Phone pay helpline Customer service number**7477-**632*--740 Call me just now ©️☎️7️⃣4️⃣7️⃣7️⃣6️⃣3️⃣2️⃣7️⃣4️⃣0️⃣©️☎️
  • Q2. Customer service number call Toll-free number 7477-***632----740-*©️📞7️⃣4️⃣7️⃣7️⃣6️⃣3️⃣2️⃣7️⃣4️⃣0️⃣📞©️
  • Q3. Phone pay helpline Customer service number call Toll-free***/*7477***632*--740***Call me just now ©️📞7️⃣4️⃣7️⃣7️⃣6️⃣3️⃣2️⃣7️⃣4️⃣0️⃣☎️
  • Q4. Helpline the Toll-free castomer service number XXXXX***-©️☎️7️⃣4️⃣7️⃣7️⃣6️⃣3️⃣2️⃣7️⃣4️⃣0️⃣📞☎️
  • Q5. Phone pay helpline Customer service number****XXXXX**-©️📞7️⃣4️⃣7️⃣7️⃣6️⃣3️⃣2️⃣7️⃣4️⃣0️⃣📞©️☎️
  • Q6. Helpline the Toll-free castomer service number
  • Ans. 

    The toll-free customer service number for helpline is 1-800-XXX-XXXX.

    • Dial 1-800-XXX-XXXX to reach the helpline customer service.

    • The helpline customer service is available 24/7.

    • The customer service representatives are trained to assist with any queries or issues.

    • The helpline customer service can provide information on products, services, and policies.

    • The customer service can also assist with placing orders, tracking shi

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Helpline the Toll-free castomer care number XXXXX

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed before Jul 2023. There were 2 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about your self
  • Ans. 

    I am a dedicated and experienced customer service executive with a passion for helping customers and resolving issues.

    • I have over 5 years of experience in customer service roles

    • I excel at communication and problem-solving

    • I am skilled in handling difficult customers and resolving conflicts

    • I am proficient in using CRM systems and other customer service tools

  • Answered by AI
  • Q2. What do you know about the company
  • Ans. 

    The company is a leading provider of customer service solutions in the tech industry.

    • Provides customer service solutions for tech companies

    • Known for excellent customer support

    • Focuses on enhancing customer experience through innovative solutions

  • Answered by AI
Round 2 - HR 

(2 Questions)

  • Q1. What do you mean by customer service
  • Ans. 

    Customer service refers to the support and assistance provided to customers before, during, and after a purchase.

    • Customer service involves addressing customer inquiries, concerns, and complaints in a timely and professional manner.

    • It includes providing product information, troubleshooting issues, and ensuring customer satisfaction.

    • Examples of customer service activities include answering phone calls, responding to emai...

  • Answered by AI
  • Q2. How do you handle the stress with the given project
  • Ans. 

    I handle stress by prioritizing tasks, taking breaks, and seeking support from colleagues.

    • Prioritize tasks based on deadlines and importance

    • Take short breaks to relax and recharge

    • Seek support from colleagues or supervisors when feeling overwhelmed

    • Practice stress-relief techniques such as deep breathing or mindfulness

    • Maintain a healthy work-life balance to prevent burnout

  • Answered by AI
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Job Portal and was interviewed before May 2023. There was 1 interview round.

Round 1 - Assignment 

Written assignment, email drafting, situation based questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Make sure you know basic information about e-mail adequate, customer oriented questions and answers
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
No response

I appeared for an interview in Oct 2024.

Round 1 - HR 

(3 Questions)

  • Q1. Angel broking company best work place
  • Ans. 

    Angel broking company provide work for home

  • Answered Anonymously
  • Q2. How to joined angel broking company
  • Ans. 

    Angel broking company best work place

  • Answered Anonymously
  • Q3. Used to work for Angel Broking, may join again
  • Ans. 

    Angel broking company provide work form home

  • Answered Anonymously
Round 2 - One-on-one 

(1 Question)

  • Q1. My job is siqure
Round 3 - One-on-one 

(1 Question)

  • Q1. Best platforms angel broking
Round 4 - One-on-one 

(1 Question)

  • Q1. Angel broking best work place
Round 5 - Assignment 

Any assessment complete

I applied via Company Website and was interviewed before Jan 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. Pl sql Unix api configuration
  • Q2. Routing how to use proxy
  • Ans. 

    Routing through a proxy involves configuring the proxy server to forward requests to the destination server.

    • Configure the proxy server to listen for incoming requests

    • Configure the proxy server to forward requests to the destination server

    • Configure the client to use the proxy server for outgoing requests

    • Use a proxy server to bypass network restrictions or improve performance

    • Examples: Nginx, Apache, Squid

  • Answered by AI
Round 3 - One-on-one 

Interview Preparation Tips

Interview preparation tips for other job seekers - Avoid this company. You can be fired any day without notice.

Skills evaluated in this interview

I applied via Naukri.com and was interviewed before Jun 2021. There were 2 interview rounds.

Round 1 - Coding Test 

Hacker rank long coding questions with questions for python,c++,javascript , data bast related questions

Round 2 - Technical 

(1 Question)

  • Q1. Javascript related some coding questions and some data base related

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare well.good luck for your journey, prepare coding

I appeared for an interview before Jan 2021.

Round 1 - Coding Test 

(2 Questions)

Round duration - 90 minutes
Round difficulty - Medium

It was conducted in Hacker rank which consisted of 10 aptitude questions that included C, C++, Java MCQ. 2 programming questions were also given.

  • Q1. 

    Minimum Cost Path Problem Statement

    Given an N x M matrix filled with integers, determine the minimum sum obtainable from a path that starts at a specified cell (x, y) and ends at the top left corner of t...

  • Ans. 

    The problem involves finding the minimum sum path from a specified cell to the top left corner of a matrix.

    • Start from the specified cell and calculate the minimum sum path to reach the top left corner using dynamic programming.

    • Consider the three possible moves: down, right, and down-right diagonal.

    • Keep track of the minimum sum at each cell and update it based on the minimum of the three possible moves.

    • Finally, the mini...

  • Answered by AI
  • Q2. 

    Balanced Parentheses Combinations

    Given an integer N representing the number of pairs of parentheses, find all the possible combinations of balanced parentheses using the given number of pairs.

    Explanati...

  • Ans. 

    Generate all possible combinations of balanced parentheses for a given number of pairs.

    • Use backtracking to generate all possible combinations of balanced parentheses.

    • Keep track of the number of open and close parentheses used in each combination.

    • Recursively generate combinations by adding open parentheses if there are remaining, and closing parentheses if the number of open parentheses is greater than the number of clo...

  • Answered by AI
Round 2 - Face to Face 

(4 Questions)

Round duration - 60 minutes
Round difficulty - Medium

Technical round with questions based on data structures, oops and networking.

  • Q1. 

    Character Counting Challenge

    Create a program that counts and prints the total number of specific character types from user input. Specifically, you need to count lowercase English alphabets, numeric digi...

  • Ans. 

    Create a program to count lowercase alphabets, digits, and white spaces from user input until '$' is encountered.

    • Read characters from input stream until '$' is encountered

    • Count lowercase alphabets, digits, and white spaces separately

    • Print the counts of each character type as three integers separated by spaces

  • Answered by AI
  • Q2. 

    K Largest Elements Problem Statement

    Given an unsorted array containing 'N' integers, you are required to find 'K' largest elements from the array and return them in non-decreasing order.

    Input:

    The fir...
  • Ans. 

    Find K largest elements in an unsorted array and return them in non-decreasing order.

    • Sort the array in non-decreasing order.

    • Return the last K elements of the sorted array.

  • Answered by AI
  • Q3. How can you check whether you have an internet connection on your system?
  • Ans. 

    To check internet connection on a system, you can use various methods like pinging a website or checking network status.

    • Use ping command to check connectivity to a website (e.g. ping www.google.com)

    • Check network status using network settings or command line tools

    • Try accessing a website or online service to verify internet connection

  • Answered by AI
  • Q4. What happens when you type a URL in a web browser?
  • Ans. 

    When you type a URL in a web browser, the browser sends a request to the server hosting the website, which then responds with the necessary files to display the webpage.

    • Browser checks cache for DNS resolution

    • If not found, browser sends a DNS query to resolve the domain name to an IP address

    • Browser establishes a TCP connection with the server

    • Browser sends an HTTP request to the server for the webpage

    • Server processes the...

  • Answered by AI
Round 3 - Face to Face 

(2 Questions)

Round duration - 60 minutes
Round difficulty - Medium

Technical round with questions based on data structures, oops and networking.

  • Q1. 

    Counting Sort Problem Statement

    Ninja is learning about sorting algorithms, specifically those that do not rely on comparisons. Can you help Ninja implement the counting sort algorithm?

    Example:

    Input:
    ...
  • Ans. 

    Implement counting sort algorithm to sort an array of integers without comparisons.

    • Count the frequency of each element in the input array.

    • Calculate the prefix sum of frequencies to determine the position of each element in the sorted array.

    • Place each element in its correct position based on the prefix sum.

    • Time complexity of counting sort is O(n+k), where n is the number of elements and k is the range of input.

    • Example: ...

  • Answered by AI
  • Q2. What are the applications of the Fibonacci series in real life?
  • Ans. 

    The Fibonacci series has applications in various fields such as mathematics, computer science, art, and nature.

    • Used in algorithms for optimization problems and dynamic programming.

    • Found in nature, such as the arrangement of leaves on a stem, the branching of trees, and the spiral shapes of shells.

    • Applied in financial markets for predicting stock prices and analyzing market trends.

    • Utilized in art and design for creating

  • Answered by AI
Round 4 - HR 

Round duration - 30 minutes
Round difficulty - Easy

HR round where the interviewer asked questions to know more about me.

Interview Preparation Tips

Eligibility criteriaAbove 7 CGPAPaypal interview preparation:Topics to prepare for the interview - Data Structures, Algorithms, System Design, Aptitude, OOPSTime required to prepare for the interview - 6 monthsInterview preparation tips for other job seekers

Tip 1 : Must do Previously asked Interview as well as Online Test Questions.
Tip 2 : Go through all the previous interview experiences from Codestudio and Leetcode.
Tip 3 : Do at-least 2 good projects and you must know every bit of them.

Application resume tips for other job seekers

Tip 1 : Have at-least 2 good projects explained in short with all important points covered.
Tip 2 : Every skill must be mentioned.
Tip 3 : Focus on skills, projects and experiences more.

Final outcome of the interviewSelected

Skills evaluated in this interview

I appeared for an interview before Jan 2021.

Round 1 - Face to Face 

(2 Questions)

Round duration - 60 minutes
Round difficulty - Easy

I couldn't find an optimal approach to the first question, so she skipped that question and proceeded to next questions. Remaining questions I have answered satisfactorily.

  • Q1. 

    Subset Sum Equal To K Problem Statement

    Given an array/list of positive integers and an integer K, determine if there exists a subset whose sum equals K.

    Provide true if such a subset exists, otherwise r...

  • Ans. 

    Given an array of positive integers and an integer K, determine if there exists a subset whose sum equals K.

    • Use dynamic programming to solve this problem efficiently

    • Create a 2D array to store if a subset with a particular sum exists

    • Iterate through the array and update the 2D array accordingly

    • Check if the value at the end of the iteration is true for the given K

  • Answered by AI
  • Q2. 

    BFS Traversal in a Graph

    Given an undirected and disconnected graph G(V, E) where V vertices are numbered from 0 to V-1, and E represents edges, your task is to output the BFS traversal starting from the ...

  • Ans. 

    BFS traversal in a disconnected graph starting from vertex 0.

    • Implement BFS algorithm to traverse the graph starting from vertex 0.

    • Use a queue to keep track of visited nodes and their neighbors.

    • Ensure to print the traversal sequence in the correct order.

    • Handle disconnected components by checking for unvisited nodes.

    • Follow the BFS approach of exploring neighbors before moving to the next level.

  • Answered by AI
Round 2 - HR 

(1 Question)

Round duration - 60 minutes
Round difficulty - Easy

I told that my strength is problem solving and I can always find a way when there is a bottle-neck. Gave some examples of my experiences while doing my assignments.

  • Q1. 

    Replace Spaces in a String

    Given a string STR consisting of words separated by spaces, your task is to replace all spaces between words with the characters "@40".

    Input:

    The first line contains an integ...
  • Ans. 

    Replace spaces in a string with '@40'.

    • Iterate through each character in the string

    • Replace spaces with '@40'

    • Return the modified string

  • Answered by AI

Interview Preparation Tips

Eligibility criteriaAbove 7 CGPAPaypal interview preparation:Topics to prepare for the interview - Data Structures, Algorithms, System Design, Aptitude, OOPSTime required to prepare for the interview - 6 monthsInterview preparation tips for other job seekers

Tip 1 : Must do Previously asked Interview as well as Online Test Questions.
Tip 2 : Go through all the previous interview experiences from Codestudio and Leetcode.
Tip 3 : Do at-least 2 good projects and you must know every bit of them.

Application resume tips for other job seekers

Tip 1 : Have at-least 2 good projects explained in short with all important points covered.
Tip 2 : Every skill must be mentioned.
Tip 3 : Focus on skills, projects and experiences more.

Final outcome of the interviewSelected

Skills evaluated in this interview

PhonePe Interview FAQs

How many rounds are there in PhonePe Customer Service Executive interview?
PhonePe interview process usually has 2 rounds. The most common rounds in the PhonePe interview process are Resume Shortlist, HR and Technical.
What are the top questions asked in PhonePe Customer Service Executive interview?

Some of the top questions asked at the PhonePe Customer Service Executive interview -

  1. Helpline the Toll-free castomer service num...read more
  2. Phone pay helpline Customer service number****XXXXX**-©️📞7️⃣4️⃣7�...read more
  3. Phone pay helpline Customer service number call Toll-free***/*7477***632*--740*...read more

Tell us how to improve this page.

PhonePe Customer Service Executive Interview Process

based on 1 interview

1 Interview rounds

  • Resume Shortlist Round
View more

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PhonePe Customer Service Executive Salary
based on 14 salaries
₹2.3 L/yr - ₹6.1 L/yr
32% more than the average Customer Service Executive Salary in India
View more details

PhonePe Customer Service Executive Reviews and Ratings

based on 5 reviews

4.6/5

Rating in categories

4.1

Skill development

4.6

Work-life balance

3.9

Salary

4.7

Job security

4.7

Company culture

3.9

Promotions

4.6

Work satisfaction

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