Upload Button Icon Add office photos

PayPal

Compare button icon Compare button icon Compare

Filter interviews by

PayPal Customer Service Executive Interview Questions and Answers

Updated 3 Jul 2024

PayPal Customer Service Executive Interview Experiences

2 interviews found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed before Jul 2023. There were 2 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about your self
  • Ans. 

    I am a dedicated and experienced customer service executive with a passion for helping customers and resolving issues.

    • I have over 5 years of experience in customer service roles

    • I excel at communication and problem-solving

    • I am skilled in handling difficult customers and resolving conflicts

    • I am proficient in using CRM systems and other customer service tools

  • Answered by AI
  • Q2. What do you know about the company
  • Ans. 

    The company is a leading provider of customer service solutions in the tech industry.

    • Provides customer service solutions for tech companies

    • Known for excellent customer support

    • Focuses on enhancing customer experience through innovative solutions

  • Answered by AI
Round 2 - HR 

(2 Questions)

  • Q1. What do you mean by customer service
  • Ans. 

    Customer service refers to the support and assistance provided to customers before, during, and after a purchase.

    • Customer service involves addressing customer inquiries, concerns, and complaints in a timely and professional manner.

    • It includes providing product information, troubleshooting issues, and ensuring customer satisfaction.

    • Examples of customer service activities include answering phone calls, responding to emai...

  • Answered by AI
  • Q2. How do you handle the stress with the given project
  • Ans. 

    I handle stress by prioritizing tasks, taking breaks, and seeking support from colleagues.

    • Prioritize tasks based on deadlines and importance

    • Take short breaks to relax and recharge

    • Seek support from colleagues or supervisors when feeling overwhelmed

    • Practice stress-relief techniques such as deep breathing or mindfulness

    • Maintain a healthy work-life balance to prevent burnout

  • Answered by AI
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Job Portal and was interviewed before May 2023. There was 1 interview round.

Round 1 - Assignment 

Written assignment, email drafting, situation based questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Make sure you know basic information about e-mail adequate, customer oriented questions and answers

Customer Service Executive Interview Questions Asked at Other Companies

asked in Zomato
Q1. How u deal to the customer if he get non veg food instead of veg ... read more
asked in Zomato
Q2. How you deal to the customer if he complain that delivery boy thr ... read more
asked in iEnergizer
Q3. 3. What do you mean by Customer service? What is BPO?
Q4. What do you know about gold loans and How will you identify wheth ... read more
asked in Startek
Q5. If you will get a call and customer is very frustrated and then h ... read more

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Feb 2023. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. Customer support executive
  • Q2. Customer services is important

Interview Preparation Tips

Interview preparation tips for other job seekers - Job is very important part of life phone pay es biggest company of the world
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
No response

I appeared for an interview in Oct 2024.

Round 1 - HR 

(3 Questions)

  • Q1. Angel broking company best work place
  • Ans. 

    Angel broking company provide work for home

  • Answered Anonymously
  • Q2. How to joined angel broking company
  • Ans. 

    Angel broking company best work place

  • Answered Anonymously
  • Q3. Used to work for Angel Broking, may join again
  • Ans. 

    Angel broking company provide work form home

  • Answered Anonymously
Round 2 - One-on-one 

(1 Question)

  • Q1. My job is siqure
Round 3 - One-on-one 

(1 Question)

  • Q1. Best platforms angel broking
Round 4 - One-on-one 

(1 Question)

  • Q1. Angel broking best work place
Round 5 - Assignment 

Any assessment complete

I applied via Naukri.com and was interviewed before Oct 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Customer Care Number 7 

(6 Questions)

  • Q1. Phone pay helpline Customer service number**7477-**632*--740 Call me just now ©️☎️7️⃣4️⃣7️⃣7️⃣6️⃣3️⃣2️⃣7️⃣4️⃣0️⃣©️☎️
  • Q2. Customer service number call Toll-free number 7477-***632----740-*©️📞7️⃣4️⃣7️⃣7️⃣6️⃣3️⃣2️⃣7️⃣4️⃣0️⃣📞©️
  • Q3. Phone pay helpline Customer service number call Toll-free***/*7477***632*--740***Call me just now ©️📞7️⃣4️⃣7️⃣7️⃣6️⃣3️⃣2️⃣7️⃣4️⃣0️⃣☎️
  • Q4. Helpline the Toll-free castomer service number XXXXX***-©️☎️7️⃣4️⃣7️⃣7️⃣6️⃣3️⃣2️⃣7️⃣4️⃣0️⃣📞☎️
  • Q5. Phone pay helpline Customer service number****XXXXX**-©️📞7️⃣4️⃣7️⃣7️⃣6️⃣3️⃣2️⃣7️⃣4️⃣0️⃣📞©️☎️
  • Q6. Helpline the Toll-free castomer service number
  • Ans. 

    The toll-free customer service number for helpline is 1-800-XXX-XXXX.

    • Dial 1-800-XXX-XXXX to reach the helpline customer service.

    • The helpline customer service is available 24/7.

    • The customer service representatives are trained to assist with any queries or issues.

    • The helpline customer service can provide information on products, services, and policies.

    • The customer service can also assist with placing orders, tracking shi

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Helpline the Toll-free castomer care number XXXXX

I applied via Naukri.com and was interviewed in Apr 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. What is the reason to join our company?
  • Q2. Why I'm hiring you? Sir
  • Q3. If I hire you then then what is your first work?

Interview Preparation Tips

Interview preparation tips for other job seekers - Stay clam and listen carefully. Don't interrupt between there.

Interview Questionnaire 

5 Questions

  • Q1. Tell me about yourself
  • Ans. 

    I am a data analyst with experience in analyzing and interpreting complex data sets to drive business insights.

    • Experienced in using statistical analysis tools such as Python, R, and SQL

    • Proficient in data visualization tools like Tableau and Power BI

    • Skilled in data cleaning, data mining, and data modeling techniques

    • Strong problem-solving and critical thinking skills

    • Effective communicator and team player

    • Example: I have w...

  • Answered by AI
  • Q2. Biggest hurdle you faced during the work you did t organise the tech fest of your college
  • Ans. 

    The biggest hurdle I faced during organizing the tech fest of my college was securing sponsorships.

    • Difficulty in convincing companies to sponsor the event

    • Limited budget for organizing a large-scale tech fest

    • Competition with other college events for sponsorships

    • Negotiating sponsorship deals and ensuring deliverables

    • Finding sponsors aligned with the theme and objectives of the tech fest

  • Answered by AI
  • Q3. Would you go for an MBA?
  • Ans. 

    Yes, pursuing an MBA can enhance my skills and open up new career opportunities.

    • An MBA can provide a strong foundation in business and management principles.

    • It can help develop analytical and problem-solving skills.

    • An MBA can broaden my network and provide access to valuable connections.

    • It can open up leadership roles and higher-level positions in organizations.

    • Having an MBA can increase earning potential and job prosp...

  • Answered by AI
  • Q4. Reliance fresh wants to open a store in north-eastern part of India. Should it or should it not?
  • Ans. 

    Yes, Reliance Fresh should open a store in the north-eastern part of India.

    • The north-eastern part of India has a growing population and increasing consumer demand.

    • Reliance Fresh can tap into the untapped market potential in the region.

    • Opening a store in the north-eastern part of India can help Reliance Fresh expand its presence and increase its market share.

    • Reliance Fresh can leverage its existing supply chain and dist...

  • Answered by AI
  • Q5. Guesstimate the number of people travelling by local metro in mumbai
  • Ans. 

    The number of people travelling by local metro in Mumbai is estimated to be in millions.

    • Mumbai has a population of over 20 million people.

    • The local metro is a popular mode of transportation in Mumbai.

    • During peak hours, the metro trains are usually crowded.

    • The metro network in Mumbai is extensive, covering various parts of the city.

    • The number of daily commuters on the metro can be estimated based on population density a

  • Answered by AI

Interview Preparation Tips

Round: Resume Shortlist
Experience: cpi above 7.0

Round: Test
Experience: Basic maths, shares related questions and english
Duration: 1 hour
Total Questions: 40

Round: Technical + HR Interview
Experience: Very easy round.

Skills: Aptitude, Communication, Quantitative Aptitude, Leadership Skills, Technical Skill
College Name: IIT Kanpur

I appeared for an interview in Jun 2017.

Interview Questionnaire 

11 Questions

  • Q1. How does ajax call work
  • Ans. 

    Ajax calls allow for asynchronous communication between client and server without reloading the page.

    • Ajax stands for Asynchronous JavaScript and XML

    • Uses XMLHttpRequest object to send and receive data

    • Allows for partial page updates without reloading the entire page

    • Can handle data in various formats such as JSON, XML, HTML, and plain text

    • Example: $.ajax({url: 'example.com', success: function(data){console.log(data)}});

  • Answered by AI
  • Q2. Difference between REST and SOAP
  • Ans. 

    REST is lightweight and uses HTTP while SOAP is XML-based and has more features.

    • REST uses HTTP methods like GET, POST, PUT, DELETE while SOAP uses XML messaging.

    • REST is stateless while SOAP can maintain state.

    • REST is faster and easier to use while SOAP is more secure and reliable.

    • REST is used for web services while SOAP is used for enterprise-level services.

    • Example of REST: Twitter API. Example of SOAP: Amazon Web Serv

  • Answered by AI
  • Q3. What is GET and POST
  • Ans. 

    GET and POST are HTTP methods used for sending data to a server.

    • GET is used to retrieve data from a server

    • POST is used to submit data to a server

    • GET requests can be cached and bookmarked

    • POST requests are not cached and cannot be bookmarked

    • GET requests have length restrictions

    • POST requests have no length restrictions

    • GET requests are less secure than POST requests

  • Answered by AI
  • Q4. What is observer pattern
  • Ans. 

    Observer pattern is a design pattern in which an object maintains a list of its dependents and notifies them automatically of any state changes.

    • Also known as publish-subscribe pattern

    • Used in event-driven systems

    • Allows loose coupling between objects

    • Example: A weather station broadcasts weather updates to multiple displays

    • Example: A stock market ticker notifies multiple investors of stock price changes

  • Answered by AI
  • Q5. What is singleton
  • Ans. 

    Singleton is a design pattern that restricts the instantiation of a class to a single object.

    • Singleton ensures that only one instance of a class exists in the entire application.

    • It provides a global point of access to the instance.

    • Commonly used in scenarios where a single instance needs to coordinate actions across the system.

    • Example: Database connection manager, logger, configuration manager.

  • Answered by AI
  • Q6. What is immutable in java
  • Ans. 

    Immutable in Java refers to objects whose state cannot be changed after creation.

    • String, Integer, and other wrapper classes are immutable in Java.

    • Immutable objects are thread-safe and can be shared without synchronization.

    • To create an immutable class, make all fields final and private, and don't provide setters.

    • Examples of immutable classes in Java include LocalDate, LocalTime, and LocalDateTime.

  • Answered by AI
  • Q7. How do you create immutable in java
  • Ans. 

    Creating immutable in Java

    • Use final keyword to make variables immutable

    • Use private constructor to prevent object modification

    • Use defensive copying to prevent modification of mutable objects

    • Use enum to create immutable objects

    • Use String class to create immutable strings

  • Answered by AI
  • Q8. Where have you used immutable in java
  • Q9. What is dependency injection
  • Ans. 

    Dependency injection is a design pattern that allows objects to receive dependencies rather than creating them internally.

    • It helps to decouple the code and makes it more testable and maintainable.

    • It allows for easier swapping of dependencies without changing the code.

    • There are three types of dependency injection: constructor injection, setter injection, and interface injection.

    • Example: Instead of creating a database co...

  • Answered by AI
  • Q10. What is CORS
  • Ans. 

    CORS stands for Cross-Origin Resource Sharing. It is a security feature implemented in web browsers to restrict access to resources from different origins.

    • CORS allows web servers to specify which origins are allowed to access its resources

    • It is implemented using HTTP headers

    • CORS prevents malicious websites from accessing sensitive data from other websites

    • Examples of resources that may be restricted by CORS include cook

  • Answered by AI
  • Q11. How do you overcome CORS
  • Ans. 

    CORS can be overcome by configuring the server to allow cross-origin requests.

    • Configure the server to include the Access-Control-Allow-Origin header

    • Use JSONP (JSON with Padding) to bypass CORS restrictions

    • Use a proxy server to make the request on behalf of the client

    • Use a browser extension to disable CORS restrictions during development

    • Use a server-side proxy to forward requests to the target server

  • Answered by AI

Interview Preparation Tips

Skills: Java Programming

Skills evaluated in this interview

Interview Preparation Tips

Round: Technical Interview
Tips: Have a good grasp of DS algo, java, etc.(Here CGPA doesn't matter)

General Tips: Do’s and Don’ts :
1. Be confident and to be confident prepare well.
2. Set the priority of your companies 
3. Don't start preparation at end. Don't ignore the content of resume.

Be confident and start preparation as soon as possible.
College Name: IIT Kanpur

Software Developer Interview Questions & Answers

Visa user image Pranav Bhat Thirthahalli

posted on 3 Dec 2015

Interview Questionnaire 

14 Questions

  • Q1. What is race condition and how can it be eliminated
  • Ans. 

    Race condition is a situation where multiple threads/processes access and manipulate shared data simultaneously.

    • It can be eliminated by using synchronization techniques like locks, semaphores, and mutexes.

    • Another way is to use atomic operations that ensure the data is accessed and modified atomically.

    • Using thread-safe data structures can also prevent race conditions.

    • Example: Two threads trying to increment a shared var...

  • Answered by AI
  • Q2. What is JCube?
  • Ans. 

    JCube is a Java library for creating and manipulating Rubik's Cube puzzles.

    • JCube provides classes for representing Rubik's Cube puzzles and algorithms for solving them.

    • It supports various cube sizes and can generate random scrambles.

    • JCube can be used in Java applications or as a standalone command-line tool.

    • It is open source and available on GitHub.

  • Answered by AI
  • Q3. What is regression testing?
  • Ans. 

    Regression testing is the process of testing changes made to a software application to ensure that existing functionality still works.

    • It is performed after making changes to the software

    • It ensures that existing functionality is not affected by the changes

    • It helps to catch any defects or bugs that may have been introduced

    • It can be automated using testing tools

    • Examples include retesting after bug fixes, testing after new

  • Answered by AI
  • Q4. Discussion on different sorting techniques
  • Q5. Discussion on SQL and SQL optimisaion
  • Q6. Software engineering principles
  • Ans. 

    Software engineering principles are the best practices and guidelines for developing high-quality software.

    • Software should be designed with modularity and scalability in mind.

    • Code should be well-documented and easy to read.

    • Testing and debugging should be an integral part of the development process.

    • Version control should be used to manage code changes.

    • Security and privacy should be considered throughout the development

  • Answered by AI
  • Q7. Java and OOP's question
  • Q8. Define Singleton class
  • Ans. 

    A Singleton class is a class that can only have one instance at a time.

    • It restricts the instantiation of a class to a single object.

    • It provides a global point of access to that instance.

    • It is often used in situations where a single object is required to coordinate actions across a system.

    • Example: Database connection manager, Configuration manager, Logger manager.

  • Answered by AI
  • Q9. Explain Testing principles and Design principles
  • Ans. 

    Testing principles ensure software quality, while design principles guide software development.

    • Testing principles include unit testing, integration testing, and acceptance testing.

    • Design principles include SOLID, DRY, and KISS.

    • Testing principles ensure that software meets requirements and is free of defects.

    • Design principles guide software development to be modular, maintainable, and scalable.

  • Answered by AI
  • Q10. Types of machine learning and methods and examples, they may give you a situation and ask you which technique is good and why
  • Q11. Why choose you for VISA?
  • Ans. 

    I have the necessary skills, experience, and passion to contribute to VISA's success.

    • I have a strong background in software development and have worked on projects similar to those at VISA.

    • I am a quick learner and can adapt to new technologies and programming languages easily.

    • I am passionate about creating high-quality software that meets the needs of users and exceeds their expectations.

    • I am a team player and can work...

  • Answered by AI
  • Q12. Which profile is good for you?
  • Ans. 

    A profile that challenges me to learn and grow while allowing me to contribute to a team.

    • A position that encourages continuous learning and development

    • A role that allows me to collaborate with a team and contribute to projects

    • A company culture that aligns with my values and work ethic

  • Answered by AI
  • Q13. About the work culture at VISA Inc
  • Q14. If u already have a placement, why this company
  • Ans. 

    I am interested in exploring new opportunities and challenges that this company can offer.

    • I am impressed with the company's reputation and growth potential.

    • I am excited about the projects and technologies this company is working on.

    • I believe this company can provide me with a better work-life balance and career growth opportunities.

    • I am looking for a company culture that aligns with my values and goals.

    • I am open to exp...

  • Answered by AI

Interview Preparation Tips

Round: Test
Experience: Online Test on mettl.com
- 2 coding questions ( 15*2 = 30 marks ) - Moderate level
- 10 MCQs on Programming and Java ( 1*10 = 10)
- 6 MCQs on Machine Learning and Hadoop ( 1*6 = 6 )
- 6 MCQs on Computer Networks ( 1*6 = 6 )
- 6 MCQs on Computer Infrastructure and Architecture ( 1*6 = 6)
- 6 MCQs on Application security and Cryptography ( 1*6 = 6)
15 shortlisted from here including 8 B.Techs and 7 M.Techs for F2F interviews, which were taken by VISA employees from their US and Singapore offices( since they don't have any office at India ).

Round: Technical Interview
Experience: They may give you a situation and ask you to explain which Software engineering principles will you use. They ask you how will you explain the concept of stacks and queues to a 7 year old, or to a granny, so as to encourage programming(like seriously ? )

General Tips: Nothing as such, since this was my second on-campus placement, I had good experience of interviews.
Keep your fundamentals in all computer science subjects open. Unlike other companies they don't focus much on coding alone. The only other company which also looks at perfection in all computer science aspects is Xerox Research Center India.
Challenging and Equally rewarding, but seriously a unique experience with no much tension
Skills:
College Name: NIT Surathkal

Skills evaluated in this interview

PayPal Interview FAQs

How many rounds are there in PayPal Customer Service Executive interview?
PayPal interview process usually has 1-2 rounds. The most common rounds in the PayPal interview process are Assignment, One-on-one Round and HR.

Tell us how to improve this page.

PayPal Customer Service Executive Interview Process

based on 3 interviews

Interview experience

4.3
  
Good
View more

Interview Questions from Similar Companies

Paytm Interview Questions
3.3
 • 758 Interviews
PhonePe Interview Questions
4.0
 • 305 Interviews
HighRadius Interview Questions
2.9
 • 184 Interviews
Fiserv Interview Questions
3.0
 • 174 Interviews
Razorpay Interview Questions
3.6
 • 154 Interviews
Visa Interview Questions
3.5
 • 139 Interviews
KFintech Interview Questions
3.5
 • 139 Interviews
Angel One Interview Questions
4.0
 • 136 Interviews
MasterCard Interview Questions
3.9
 • 136 Interviews
View all
PayPal Customer Service Executive Salary
based on 54 salaries
₹4 L/yr - ₹7.3 L/yr
87% more than the average Customer Service Executive Salary in India
View more details

PayPal Customer Service Executive Reviews and Ratings

based on 8 reviews

4.2/5

Rating in categories

3.8

Skill development

4.3

Work-life balance

4.3

Salary

3.3

Job security

3.7

Company culture

3.6

Promotions

3.5

Work satisfaction

Explore 8 Reviews and Ratings
Software Engineer2
310 salaries
unlock blur

₹15 L/yr - ₹45 L/yr

Software Engineer
256 salaries
unlock blur

₹12 L/yr - ₹47.5 L/yr

Software Engineer III
226 salaries
unlock blur

₹17 L/yr - ₹70 L/yr

Senior Software Engineer
214 salaries
unlock blur

₹14.9 L/yr - ₹52.2 L/yr

Data Scientist
173 salaries
unlock blur

₹16.9 L/yr - ₹50 L/yr

Explore more salaries
Compare PayPal with

Paytm

3.3
Compare

Razorpay

3.6
Compare

Visa

3.5
Compare

MasterCard

3.9
Compare
Did you find this page helpful?
Yes No
write
Share an Interview