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Marks & Spencer Customer Service Associate Interview Questions and Answers for Experienced
Marks & Spencer Customer Service Associate Interview Experiences for Experienced
3 interviews found
Selected
I appeared for an interview in Oct 2024, where I was asked the following questions.
- Q1. Sales questions, previous company experience in terms of sale (kpi)
- Q2. How to upsell, cross sell, and they give you a situation to solve
Interview Preparation Tips
Neyaz khan
Selected
I applied via Naukri.com and was interviewed in Nov 2023. There were 3 interview rounds.
(1 Question)
- Q1. Tell me about yourself and why you want to join retail
What are your weaknesses and strong points and Can you stand 8 hours on floor and How you will help the company in terms of salea and how will you face aggressive people there will be different types of customers how you will handle them etc
Interview Preparation Tips
Selected
I applied via Naukri.com
Majority questions regarding quants grammar logical reasoning.
(1 Question)
- Q1. Do you know about VM ?
- Ans.
Yes, VM stands for Virtual Machine.
VM refers to a software emulation of a physical computer.
It allows multiple operating systems to run on a single physical machine.
VMs are commonly used in cloud computing and server virtualization.
Examples of popular VM software include VMware, VirtualBox, and Hyper-V.
Skills evaluated in this interview
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Interview questions from similar companies
I applied via Naukri.com and was interviewed before Jun 2021. There were 3 interview rounds.
How to solve custemer problem in store
Interview Preparation Tips
Customer Service Associate Interview Questions & Answers
Reliance Retail
Anonymous
posted on 10 Mar 2022
I applied via Approached by Company and was interviewed before Mar 2021. There was 1 interview round.
(1 Question)
- Q1. Tell me about yourself.
Interview Preparation Tips
- Sales
- Corporate Sales
Customer Service Associate Interview Questions & Answers
Reliance Retail
Anonymous
posted on 22 Feb 2022
There was a exam,by attending the exam they can measure our own communication skill in our global universal language.it was not that much difficult for you knows basics of english.
(3 Questions)
- Q1. What are your salary expectations?
- Q2. Why should we hire you?
- Q3. Tell me about yourself.
Interview Preparation Tips
Customer Service Associate Interview Questions & Answers
Reliance Retail
Rajesh
posted on 1 Sep 2022
I applied via Walk-in and was interviewed in Aug 2022. There were 2 interview rounds.
(1 Question)
- Q1. About our self,about work experience, currently what are u doing now
Interview Preparation Tips
Customer Service Associate Interview Questions & Answers
Reliance Retail
Anonymous
posted on 1 Oct 2022
I applied via Naukri.com and was interviewed in Sep 2022. There were 2 interview rounds.
(2 Questions)
- Q1. Why you want this job ? To enhance my personality professionally.
- Q2. What's your strength? Patience nd hard are my strength nd m also having better communication skill.
Interview Preparation Tips
I applied via Walk-in and was interviewed in Jul 2021. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. What is customer service?
- Ans.
Customer service is the provision of assistance and support to customers before, during, and after a purchase or interaction.
Customer service involves helping customers with their inquiries, concerns, and problems.
It includes providing information about products or services, processing orders, and resolving complaints.
Customer service can be provided through various channels such as phone, email, chat, or in-person.
Exa...
Interview Preparation Tips
Selected
I applied via Campus Placement and was interviewed in Mar 2024. There were 4 interview rounds.
Aptitude and english
Simulation about chats and situational questions
(1 Question)
- Q1. Everything about experiences and situations
(1 Question)
- Q1. Personal Life and about the company
Interview Preparation Tips
Marks & Spencer Interview FAQs
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Marks & Spencer Customer Service Associate Interview Process for Experienced
based on 3 interviews
Interview experience
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Marks & Spencer Customer Service Associate Reviews and Ratings
based on 81 reviews
Rating in categories
|
Section Manager
318
salaries
|  ₹3.3 L/yr - ₹6 L/yr |
|
Customer Service Associate
230
salaries
| ₹2.5 L/yr - ₹4 L/yr |
|
Visual Merchandiser
165
salaries
| ₹3.2 L/yr - ₹6.7 L/yr |
|
Customer Service Assistant
108
salaries
| ₹2.5 L/yr - ₹3.8 L/yr |
|
Store Manager
106
salaries
| ₹7.5 L/yr - ₹16 L/yr |
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