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Kotak Mahindra Bank Customer Service Executive Interview Questions and Answers for Experienced

Updated 26 Jun 2024

4 interviews found

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Interview experience
4
 Good
Difficulty level
 -
Duration
 -
Result
 -

1 Interview Round

1

One-on-one Round (3 Questions)

  • Q1. Tell me about Yourself
  • Q2. What was my in hand salary at my previous job?
  • Q3. Expectations about salary and giving their salary bracket.

Interview Preparation Tips

Interview preparation tips for other job seekers - Everyone can go for an interview and try to experience atleast not for growth but for learning purpose like what services/solutions can we provide to help the customers,etc.

Customer Service Executive Interview Questions

user image mangesh jadhav

posted on 24 Jun 2024

Interview experience
5
 Excellent
Difficulty level
 -
Duration
 -
Result
 -

1 Interview Round

1

One-on-one Round (2 Questions)

  • Q1. Tell me the Introduction
  • Q2. Banking products

I applied via Other and was interviewed in Aug 2021.

1 Interview Round

Interview Questions

Interview Preparation Tips

Interview preparation tips for other job seekers - It has to be a comfortable atmosphere for the candidates....

Interview Questions

  • Q1. Everything related to me is asked by them and also about the banking system Add Answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Dress properly first of all .
Always make eye contact while answering the questions.
Don't hesitate to say no if you don't know the answer .
Always remember to greet while leaving by saying thank you sir/mam , have a good day .

Kotak Mahindra Bank interview questions for designations

 Customer Service Officer

 (2)

 Senior Customer Service Officer

 (1)

 Assistant Manager Customer Service

 (1)

 Customer Executive

 (1)

 Customer Care Executive

 (2)

 Customer Support Executive

 (1)

 Service Manager

 (3)

 Customer Relationship Manager

 (1)

Interview questions from similar companies

Interview experience
4
 Good
Difficulty level
 Hard
Duration
 -
Result
Selected  Selected

I applied via Referral

2 Interview Rounds

1

HR Round (3 Questions)

  • Q1. What is banking.
  • Q2. Why need banking
  • Q3. Type of Banks service
2

UH Round (2 Questions)

  • Q1. What is ATM card
  • Q2. What is credit card
Interview experience
2
 Poor
Difficulty level
 Easy
Duration
 Less than 2 weeks
Result
 No response

I applied via Walk-in

3 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2

One-on-one Round (3 Questions)

  • Q1. About self name Village
  • Q2. Any experience banking
  • Q3. 4 years experience
3

HR Round (4 Questions)

  • Q1. Aap ke family main kon hai
  • Q2. Main or mere husband
  • Q3. Are you interested
  • Q4. Yes I'm interested
Interview experience
5
 Excellent
Difficulty level
 Moderate
Duration
 Less than 2 weeks
Result
Selected  Selected

I applied via Campus Placement and was interviewed in Dec 2023.

1 Interview Round

1

One-on-one Round (2 Questions)

  • Q1. Tell me something about yourself
  • Q2. What skills are essential in customer service
Interview experience
5
 Excellent
Difficulty level
 Easy
Duration
 Less than 2 weeks
Result
Selected  Selected

I applied via Walk-in and was interviewed in May 2024.

2 Interview Rounds

1

HR Round (1 Question)

  • Q1. Old Company working
2

Cashier Round (1 Question)

  • Q1. What is Cashier's working
Interview experience
5
 Excellent
Difficulty level
 Easy
Duration
 Less than 2 weeks
Result
Selected  Selected

I was interviewed before May 2023.

3 Interview Rounds

1

Aptitude Test Round

The thing is your interview is not a based on aptitude.

2

One-on-one Round (1 Question)

  • Q1. After aptitude test Manager will take the interview and they are helping to complete the task. But it based on your willingness.
3

HR Round (1 Question)

  • Q1. Salary descision with Hr.

I applied via Approached by Company and was interviewed in May 2022.

2 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
2

Aptitude Test Round

Some test should arrange to join company

Interview Preparation Tips

Topics to prepare for Utkarsh Small Finance Bank Customer Service Executive interview:
  • Previous job
  • About packages
Interview preparation tips for other job seekers - Be aspirant. Be positive. Being understandable.

Kotak Mahindra Bank Interview FAQs

How many rounds are there in Kotak Mahindra Bank Customer Service Executive interview for experienced candidates?
Kotak Mahindra Bank interview process for experienced candidates usually has 1 rounds. The most common rounds in the Kotak Mahindra Bank interview process for experienced candidates are One-on-one Round.
How to prepare for Kotak Mahindra Bank Customer Service Executive interview for experienced candidates?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Kotak Mahindra Bank. The most common topics and skills that interviewers at Kotak Mahindra Bank expect are Customer Service, Handling Customer Queries, International Voice Process, Legal Documentation and Solving Queries.
What are the top questions asked in Kotak Mahindra Bank Customer Service Executive interview for experienced candidates?

Some of the top questions asked at the Kotak Mahindra Bank Customer Service Executive interview for experienced candidates -

  1. What is the specialty of your ba...read more
  2. Everything related to me is asked by them and also about the banking sys...read more
  3. What is cutomer supp...read more

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Kotak Mahindra Bank Customer Service Executive Salary
based on 124 salaries
₹1.2 L/yr - ₹5.3 L/yr
5% more than the average Customer Service Executive Salary in India
View more details

Kotak Mahindra Bank Customer Service Executive Reviews and Ratings

based on 21 reviews

3.6/5

Rating in categories

3.2

Skill development

3.0

Work-Life balance

2.9

Salary & Benefits

3.2

Job Security

3.0

Company culture

2.8

Promotions/Appraisal

2.9

Work Satisfaction

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