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Utkarsh Small Finance Bank Customer Service Executive Interview Questions and Answers

Updated 2 Jun 2024

Utkarsh Small Finance Bank Customer Service Executive Interview Experiences

4 interviews found

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. KYC SERVICE CASH HANDLING

Interview Preparation Tips

Interview preparation tips for other job seekers - GOOD WY FOR LEARNING

I applied via Approached by Company and was interviewed in May 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Some test should arrange to join company

Interview Preparation Tips

Topics to prepare for Utkarsh Small Finance Bank Customer Service Executive interview:
  • Previous job
  • About packages
Interview preparation tips for other job seekers - Be aspirant. Be positive. Being understandable.

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I applied via Referral

Interview Questionnaire 

2 Questions

  • Q1. Why ar yu join bank??
  • Q2. What is the difference between cuurent and saving a/c?
  • Ans. 

    Current account is for frequent transactions while savings account is for saving money.

    • Current account is meant for business transactions while savings account is for personal use.

    • Current account usually has higher minimum balance requirements than savings account.

    • Current account may offer overdraft facility while savings account usually does not.

    • Savings account usually earns interest while current account does not.

    • Exa...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Simple qus. Are asking the interviewers.
Basic knowledge is very essential. Knw yu

I applied via Walk-in and was interviewed before Mar 2021. There were 3 interview rounds.

Round 1 - Aptitude Test 

50 questions asked about Maths reasoning English general knowledge and general awareness

Round 2 - Technical 

(2 Questions)

  • Q1. Frequently 10 questions asked about computer software and hardware knowledge
  • Q2. Asking about my location, my working time and my ability to execute my job as needed
Round 3 - Assignment 

Giving my assignment as per my training done

Interview Preparation Tips

Topics to prepare for Utkarsh Small Finance Bank Customer Service Executive interview:
  • Computer Operating
  • Computer Skills
  • Communication Skills
  • Computer Hardware
  • Accounting
  • Team Management
Interview preparation tips for other job seekers - Prepare yourself as per company needs

Utkarsh Small Finance Bank interview questions for designations

 Senior Customer Service Executive

 (1)

 Customer Service Officer

 (16)

 Customer Relation Officer

 (1)

 Customer Relationship Officer

 (1)

 CSO(Customer Support Officer)

 (1)

 Senior Executive

 (7)

 Sales Executive

 (6)

 Seles Executive

 (2)

Interview questions from similar companies

I applied via Referral and was interviewed in Jun 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. 1.Self introduction ?
  • Q2. 2. Qualifications

Interview Preparation Tips

Interview preparation tips for other job seekers - When you go in interview always formal dress because 1st impression is the last impression. And 2nd your thinking always keep be positive.

I appeared for an interview before Sep 2016.

Interview Questionnaire 

1 Question

  • Q1. Pitch a Stock
  • Ans. 

    Pitch a Stock

    • Invest in XYZ stock as it has shown consistent growth over the past few years.

    • XYZ stock has a strong market position and a solid track record of profitability.

    • The company's innovative products and strong management team make it a promising investment.

    • XYZ stock offers a competitive dividend yield, providing investors with a steady income stream.

    • With a low price-to-earnings ratio, XYZ stock is undervalued an

  • Answered by AI

Interview Preparation Tips

Round: Test
Duration: 30 minutes
Total Questions: 40

Round: Group Discussion
Experience: We were asked to give an extempor
Duration: 5 minutes

Skills: Selling Skills, CAR Capacity Achievement Relationship, Creative Thinking
College Name: Ms Ramaiah Institute Of Management

I applied via Campus Placement and was interviewed in Mar 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. What were my long and short term goals?

Interview Preparation Tips

Interview preparation tips for other job seekers - The pannel mostly put on the questions based on latest education qualification. Also, one should be confident and honest enough if he/she doesn't know a particular answer.

I applied via Recruitment Consultant and was interviewed before Sep 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Tell me about yourself, family background

Interview Preparation Tips

Interview preparation tips for other job seekers - Easy go interview, they jst check communication skills, interview was easy,

I applied via Recruitment Consulltant and was interviewed before Dec 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. What do u know about kotak
  • Q2. What is cutomer support
  • Ans. 

    Customer support is the assistance provided to customers before, during, and after a purchase.

    • Customer support involves addressing customer inquiries and concerns

    • It can be provided through various channels such as phone, email, chat, or social media

    • The goal of customer support is to ensure customer satisfaction and loyalty

    • Examples of customer support include troubleshooting technical issues, processing returns or refun...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Must go with some cunsoltuncy. So they will help you to crack

I applied via Referral and was interviewed in Aug 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. About my background n related to the sales service

Interview Preparation Tips

Interview preparation tips for other job seekers - Always have confidence, try to talk in a very fluent English and cut to cut way of talking

Utkarsh Small Finance Bank Interview FAQs

How many rounds are there in Utkarsh Small Finance Bank Customer Service Executive interview?
Utkarsh Small Finance Bank interview process usually has 2 rounds. The most common rounds in the Utkarsh Small Finance Bank interview process are Aptitude Test, Technical and Assignment.
How to prepare for Utkarsh Small Finance Bank Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Utkarsh Small Finance Bank. The most common topics and skills that interviewers at Utkarsh Small Finance Bank expect are Branch Banking, Branch Operations, Branch Sales, Casa and Current Account.
What are the top questions asked in Utkarsh Small Finance Bank Customer Service Executive interview?

Some of the top questions asked at the Utkarsh Small Finance Bank Customer Service Executive interview -

  1. What is the difference between cuurent and saving a...read more
  2. Frequently 10 questions asked about computer software and hardware knowle...read more
  3. KYC SERVICE CASH HANDL...read more

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Utkarsh Small Finance Bank Customer Service Executive Interview Process

based on 3 interviews

Interview experience

4
  
Good
View more
Utkarsh Small Finance Bank Customer Service Executive Salary
based on 71 salaries
₹1.5 L/yr - ₹3.1 L/yr
28% less than the average Customer Service Executive Salary in India
View more details

Utkarsh Small Finance Bank Customer Service Executive Reviews and Ratings

based on 19 reviews

3.5/5

Rating in categories

4.4

Skill development

3.5

Work-life balance

3.5

Salary

3.7

Job security

3.6

Company culture

3.3

Promotions

3.5

Work satisfaction

Explore 19 Reviews and Ratings
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Compare Utkarsh Small Finance Bank with

ICICI Bank

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HDFC Bank

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Axis Bank

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Kotak Mahindra Bank

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