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Utkarsh Small Finance Bank

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3.8

based on 3k Reviews

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Utkarsh Small Finance Bank Customer Service Executive Interview Questions and Answers

Updated 2 Jun 2024

Utkarsh Small Finance Bank Customer Service Executive Interview Experiences

4 interviews found

Customer Service Executive Interview Questions & Answers

user image Anonymous

posted on 2 Jun 2024

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. KYC SERVICE CASH HANDLING
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - GOOD WY FOR LEARNING

Customer Service Executive Interview Questions & Answers

user image Anonymous

posted on 18 Jun 2022

I applied via Approached by Company and was interviewed in May 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Some test should arrange to join company

Interview Preparation Tips

Topics to prepare for Utkarsh Small Finance Bank Customer Service Executive interview:
  • Previous job
  • About packages
Interview preparation tips for other job seekers - Be aspirant. Be positive. Being understandable.

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Customer Service Executive Interview Questions & Answers

user image Anonymous

posted on 11 Oct 2020

I applied via Referral

Interview Questionnaire 

2 Questions

  • Q1. Why ar yu join bank??
    • Add your answer
  • Q2. What is the difference between cuurent and saving a/c?
  • Ans. 

    Current account is for frequent transactions while savings account is for saving money.

    • Current account is meant for business transactions while savings account is for personal use.

    • Current account usually has higher minimum balance requirements than savings account.

    • Current account may offer overdraft facility while savings account usually does not.

    • Savings account usually earns interest while current account does not.

    • Exa...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Simple qus. Are asking the interviewers.
Basic knowledge is very essential. Knw yu

Customer Service Executive Interview Questions & Answers

user image Anonymous

posted on 11 Mar 2022

I applied via Walk-in and was interviewed before Mar 2021. There were 3 interview rounds.

Round 1 - Aptitude Test 

50 questions asked about Maths reasoning English general knowledge and general awareness

Round 2 - Technical 

(2 Questions)

  • Q1. Frequently 10 questions asked about computer software and hardware knowledge
    • Add your answer
  • Q2. Asking about my location, my working time and my ability to execute my job as needed
    • Add your answer
Round 3 - Assignment 

Giving my assignment as per my training done

Interview Preparation Tips

Topics to prepare for Utkarsh Small Finance Bank Customer Service Executive interview:
  • Computer Operating
  • Computer Skills
  • Communication Skills
  • Computer Hardware
  • Accounting
  • Team Management
Interview preparation tips for other job seekers - Prepare yourself as per company needs

Utkarsh Small Finance Bank interview questions for designations

 Senior Customer Service Executive

 (1)

 Customer Service Officer

 (14)

 Customer Relation Officer

 (1)

 Customer Relationship Officer

 (1)

 CSO(Customer Support Officer)

 (1)

 Senior Executive

 (7)

 Sales Executive

 (5)

 Operations Executive

 (1)

Top trending discussions

View All
Interview Tips & Stories
2w
an operations executive
Job Market Seems to Be Opening Up Again!
I've been getting more interview calls recently, and after months of silence., it’s a relief! Things are looking better out there. Keep building your skills and applying, guys. Patience does pay off! For context: I have about 5 years of experience in the IT field, currently working as a security analyst (contract role) for the past 6 months. I've been applying for analyst roles at junior/mid-level positions open to hybrid and remote setups. Certifications I’ve done so far include CEH, CCNA, AWS Practitioner, and Splunk Essentials. What’s been your experience with job hunting lately? Let’s help each other out!
Got a question about Utkarsh Small Finance Bank?
Ask anonymously on communities.

Interview questions from similar companies

Customer Service Executive Interview Questions & Answers

Kotak Mahindra Bank user image Anonymous

posted on 26 Jun 2024

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(3 Questions)

  • Q1. Tell me about Yourself
    • Add your answer
  • Q2. What was my in hand salary at my previous job?
    • Add your answer
  • Q3. Expectations about salary and giving their salary bracket.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Everyone can go for an interview and try to experience atleast not for growth but for learning purpose like what services/solutions can we provide to help the customers,etc.

Customer Service Executive Interview Questions & Answers

IndusInd Bank user image Himanshu Chaudhary

posted on 23 Jun 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in May 2024. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Could you please provide me with some information about yourself and your work experience?
    • Add your answer
  • Q2. Are you comfortable with working 6 days instead of 5 days?
    • Add your answer
Round 2 - One-on-one 

(2 Questions)

  • Q1. Give your introduction?
    • Add your answer
  • Q2. Why you left your previous organisation?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't get nervous during the Interview.

Customer Service Executive Interview Questions & Answers

IDFC FIRST Bank user image Anonymous

posted on 31 Jul 2024

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Company Website and was interviewed in Jul 2024. There was 1 interview round.

Round 1 - Assignment 

Online assessment test contains 25que , one subjective que ,one audio/video question

Interview Preparation Tips

Topics to prepare for IDFC FIRST Bank Customer Service Executive interview:
  • Banking terms
  • customer support

Customer Service Executive Interview Questions & Answers

Jana Small Finance Bank user image Anonymous

posted on 19 Jun 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in May 2024. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Old Company working
    • Add your answer
Round 2 - Cashier 

(1 Question)

  • Q1. What is Cashier's working
  • Ans. 

    Cashier's working involves handling cash transactions, processing payments, and providing customer service.

    • Processing cash, credit, and debit card transactions

    • Balancing cash drawer at the end of shift

    • Providing receipts and refunds to customers

    • Assisting customers with inquiries or concerns

    • Maintaining a clean and organized work area

    • Answered by AI
    Add your answer

Customer Service Executive Interview Questions & Answers

RBL Bank user image Anonymous

posted on 13 Jan 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Jan 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Introduction of yourself , tell me about your ex job Why you left previous job
    • Add your answer
  • Q2. Salary expectations for the job
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be yourself and confident
Share your experiences
Dressing up properly very important for interview
Not to be nervous

Customer Service Executive Interview Questions & Answers

IDBI Bank user image Anonymous

posted on 7 Nov 2021

I was interviewed in May 2021.

Interview Questionnaire 

3 Questions

  • Q1. APY MINIMUM AND MAXIMUM AGE
    • Add your answer
  • Q2. SHG MINIMUM AND MAXIMUM MEMBERS
    • Add your answer
  • Q3. MAXIMUM 20 MEMBERS
  • Ans. 

    I can manage a team of maximum 20 members effectively.

    • I prioritize tasks and delegate responsibilities based on team members' strengths

    • I ensure clear communication and provide regular feedback to team members

    • I motivate and encourage team members to achieve their goals

    • I lead by example and set high standards for performance

    • I am adaptable and can handle unexpected challenges

    • For example, in my previous role as a team lead...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - THIS INTERVIEW WAS A PROMOTION INTERVIEW FROM EXECUTIVE TO ASSISTANT MANAGER. THIS LASTED FOR ABOUT 15 MINUTES. MOST OF THE QUESTIONS ASKED WERE ABOUT THE DESKS WE HANDLE IN BANK DAILY. THAT WAS THE FIRST INTERVIEW I EVER FACED. I WAS VERY TENSE AND WAS UNABLE TO ANSWER MY QUESTIONS. YOU NEED TO STAY CALM AND TRY TO RELAX.
More about working at Utkarsh Small Finance Bank
golden leaf award

#3 Best Mid-Sized Banking Company - 2021

golden leaf award

Utkarsh Small Finance Bank Interview FAQs

How many rounds are there in Utkarsh Small Finance Bank Customer Service Executive interview?
Utkarsh Small Finance Bank interview process usually has 2 rounds. The most common rounds in the Utkarsh Small Finance Bank interview process are Aptitude Test, Technical and Assignment.
How to prepare for Utkarsh Small Finance Bank Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Utkarsh Small Finance Bank. The most common topics and skills that interviewers at Utkarsh Small Finance Bank expect are Branch Banking, Branch Operations, Branch Sales, Casa and Current Account.
What are the top questions asked in Utkarsh Small Finance Bank Customer Service Executive interview?

Some of the top questions asked at the Utkarsh Small Finance Bank Customer Service Executive interview -

  1. What is the difference between cuurent and saving a...read more
  2. Frequently 10 questions asked about computer software and hardware knowle...read more
  3. KYC SERVICE CASH HANDL...read more

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Utkarsh Small Finance Bank Interviews By Designations

Interview Questions for Popular Designations

Utkarsh Small Finance Bank Customer Service Executive Interview Process

based on 3 interviews

Interview experience

4
  
Good
View more

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Utkarsh Small Finance Bank Customer Service Executive Salary
based on 72 salaries
₹1.3 L/yr - ₹3.1 L/yr
29% less than the average Customer Service Executive Salary in India
View more details

Utkarsh Small Finance Bank Customer Service Executive Reviews and Ratings

based on 17 reviews

3.7/5

Rating in categories

4.2

Skill development

3.9

Work-life balance

3.9

Salary

4.1

Job security

3.9

Company culture

3.7

Promotions

3.8

Work satisfaction

Explore 17 Reviews and Ratings
Utkarsh Small Finance Bank Salaries in India
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Senior Executive
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₹1.8 L/yr - ₹3.8 L/yr

Sales Executive
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₹1 L/yr - ₹4 L/yr

Brach Operation Manager
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₹2 L/yr - ₹9.1 L/yr

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