Jana Small Finance Bank Credit Officer Interview Questions and Answers

To react and advise banking customers, listen actively, understand their needs, provide relevant information, offer suitable solutions, and ensure excellent customer service.

• Listen actively to the customer's concerns and needs

• Understand the customer's financial goals and objectives

• Provide relevant information about banking products and services

• Offer suitable solutions tailored to the customer's needs

• Ensure excellent cu

Solving customer issues requires active listening, empathy, and prompt action.

• Listen actively to the customer's concerns and ask clarifying questions.

• Show empathy and understanding for their situation.

• Take prompt action to resolve the issue, whether it's offering a solution or escalating to a higher authority.

• Follow up with the customer to ensure their satisfaction and address any further concerns.

To build a relationship with bank customers, one must focus on providing excellent customer service and personalized attention.

• Listen actively to their needs and concerns

• Offer customized solutions based on their financial goals

• Follow up regularly to ensure satisfaction

• Provide educational resources and financial advice

• Be transparent and honest in all interactions

• Show appreciation and gratitude for their business

• Attend c...read more

Important clauses in 3CD for loan sanctioning

• Clause 4 - Purpose of loan

• Clause 5 - Amount of loan

• Clause 6 - Repayment terms

• Clause 7 - Security for loan

• Clause 8 - Interest rate

• Clause 9 - Default and consequences

Profit and loss ratios are financial metrics used to assess the profitability of a company.

• Profit ratio measures the percentage of profit earned on sales.

• Gross profit ratio is calculated by dividing gross profit by net sales.

• Net profit ratio indicates the percentage of net profit earned on sales.

• Operating profit ratio measures the profitability of core operations.

• Return on investment (ROI) is a common profitability rat

Concurrent audit is conducted during the course of business operations, while statutory audit is conducted at the end of the financial year.

• Concurrent audit is performed concurrently with the operations of the organization.

• Statutory audit is conducted to ensure compliance with legal and regulatory requirements.

• Concurrent audit helps in detecting and preventing frauds and errors in real-time.

• Statutory audit provides an ...read more

No, someone earning less than EMI should not take a loan.

• Taking a loan when earning less than the EMI can lead to financial strain and difficulty in repayment.

• It is important to have a stable income that can comfortably cover the loan repayment.

• If someone is already struggling to meet their financial obligations, taking on additional debt can worsen their situation.

• It is advisable to explore alternative options such as...read more