Infosys BPM Sme Lead Interview Questions and Answers

Q1. How to reduce attrition
Ans. 
To reduce attrition, focus on employee engagement, career development, work-life balance, and effective communication.
• Improve communication between management and employees

• Provide opportunities for career growth and development

• Offer work-life balance initiatives such as flexible schedules or remote work options

• Create a positive work environment that promotes employee engagement and satisfaction
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Q2. How to control shrinkage
Ans. 
Shrinkage can be controlled by implementing strict inventory management practices.
• Implementing regular inventory audits to track discrepancies

• Training employees on proper handling and storage of products

• Utilizing security measures such as surveillance cameras and security tags

• Analyzing sales data to identify patterns of shrinkage

• Implementing a system for reporting and investigating any suspected theft or loss
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Q3. How to improve communication
Ans. 
Improving communication involves active listening, clear messaging, feedback, and utilizing various channels.
• Encourage active listening to ensure understanding

• Provide clear and concise messages to avoid confusion

• Offer feedback regularly to address any issues or concerns

• Utilize various communication channels such as emails, meetings, and instant messaging

• Implement communication training for team members
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Q1. How to reduce error count
Ans. 
To reduce error count, implement standardized processes, provide training, conduct regular audits, and encourage open communication.
• Implement standardized processes to ensure consistency and reduce human error

• Provide training to employees to improve skills and knowledge

• Conduct regular audits to identify and address potential errors

• Encourage open communication to allow team members to discuss and resolve issues

• Utilize t
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Q2. How to manage team
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Q1. What is medical billing?
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Q2. What you know about the job
Ans. 
Team Lead Operations is responsible for overseeing daily operations, managing team members, and ensuring efficiency and productivity.
• Responsible for overseeing daily operations and ensuring smooth workflow

• Managing and leading a team of employees

• Setting goals and targets for the team

• Monitoring performance and providing feedback

• Implementing strategies to improve efficiency and productivity

• Handling escalated issues and re...read more
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Prefer some aptitude test

Q1. Project related discussion
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Q2. Sql transaction
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Q1. Database related questions
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Q2. Team handling discussion
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Q1. Introduction of the candidate
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Q2. Work experience of the candidates
Ans. 
Candidates have diverse work experience in various industries and roles.
• Candidates have experience in leadership roles in previous companies.

• Some candidates have experience in project management.

• Others have worked in customer service roles.

• A few candidates have experience in technical roles such as software development or IT.

• Overall, the candidates bring a mix of skills and experiences to the table.
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DS,DNS,DHCP,DFS,OUTLOOK,VPN

Q1. What is DORA , what is DNS and DHCP
Ans. 
DORA is a framework for measuring software delivery performance. DNS is a system that translates domain names to IP addresses. DHCP is a protocol for automatically assigning IP addresses to devices.
• DORA stands for DevOps Research and Assessment, a framework for measuring software delivery performance

• DNS stands for Domain Name System, translates domain names to IP addresses

• DHCP stands for Dynamic Host Configuration Prot...read more
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Q1. What is active directory and DC promotion
Ans. 
Active Directory is a directory service that stores information about objects on a network, while DC promotion is the process of promoting a server to a domain controller.
• Active Directory is a centralized database that stores information about network resources such as users, computers, and printers.

• It allows administrators to manage and secure resources within a network.

• DC promotion is the process of installing Active...read more
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Questions regarding ppts are been asked.

Q1. Casual questions like our roles and responsibilities
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Q1. Situation question
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Q2. Roles and responsibilities
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Q1. What is the job of a team leader
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