Infosys BPM Technical Support Executive Interview Questions and Answers

Q1. Tell me about yourself
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Q2. Why are you interested to join Accenture
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Q1. What's your experience
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Q2. Why are you join i-energizer
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There was logical, Grammar

Q1. Knowing about the problem solving
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Q1. Salary expectation
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Q2. Are u ready for night shift
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Basic of troubleshooting questions terms like bios, boot,drivers

Q1. Introduce your self
Ans. 
I am a dedicated and experienced Technical Support Executive with a strong background in troubleshooting and customer service.
• Over 5 years of experience in providing technical support to customers

• Proficient in troubleshooting hardware and software issues

• Excellent communication skills and ability to explain technical concepts to non-technical users

• Strong problem-solving skills and ability to work under pressure

• Certified
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Q2. Long carrier gap
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Q1. Tel me about family
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I come from a close-knit family with parents, siblings, and extended relatives who support and care for each other.
• My parents have always been my biggest supporters and have taught me important values and life lessons.

• I have a close relationship with my siblings and we enjoy spending time together, whether it's going on family vacations or just hanging out at home.

• I also have a strong bond with my extended family membe...read more
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Q2. Tel about hobbies
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My hobbies include playing guitar, hiking, and reading.
• Playing guitar helps me relax and express myself creatively.

• Hiking allows me to explore nature and stay active.

• Reading helps me learn new things and escape into different worlds.
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Q1. Communication round
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Q2. General knowledge about the work
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Q1. Where do you see yourself in 5 years?
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Q2. How happy when you work
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Q3. Talk any topics about covid
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Q1. How can you change your wife password
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Q2. What is wifi how do connect it
Ans. 
Wi-Fi is a wireless networking technology that allows devices to connect to the internet or communicate with each other wirelessly.
• Wi-Fi stands for Wireless Fidelity.

• It uses radio waves to transmit data between devices.

• To connect to Wi-Fi, you need a Wi-Fi enabled device (e.g., smartphone, laptop) and a Wi-Fi network.

• You can connect to a Wi-Fi network by selecting it from the available networks list on your device and ...read more
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Q1. What your favorites thing you love the most
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Q1. Introduction about yourself
Ans. 
I am a dedicated and experienced Technical Support Executive with a strong background in troubleshooting and customer service.
• Over 5 years of experience in providing technical support to customers

• Proficient in troubleshooting hardware and software issues

• Excellent communication skills and ability to explain technical concepts to non-technical users

• Certified in ITIL and experienced in using ticketing systems like Zendesk

• ...read more
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Q2. Speak for 1 min on child labour
Ans. 
Child labour is a global issue involving children working in exploitative conditions, depriving them of education and a normal childhood.
• Child labour is a violation of children's rights and is often driven by poverty and lack of access to education.

• Children are forced to work in hazardous conditions, affecting their physical and mental well-being.

• Many industries such as agriculture, manufacturing, and mining rely on ch...read more
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Q1. What u know about BPO
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BPO stands for Business Process Outsourcing, where companies outsource non-core business functions to third-party service providers.
• BPO involves contracting a third-party service provider to handle specific business processes, such as customer service, technical support, or back-office operations.

• It helps companies focus on their core competencies while reducing costs and improving efficiency.

• BPO services can be delive...read more
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Q2. What exactly is TP
Ans. 
TP stands for Technical Support Executive.
• TP is a role in the technical support department of a company.

• Responsibilities include providing technical assistance to customers, troubleshooting issues, and resolving problems.

• TPs may also be involved in training customers on how to use products or services effectively.
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Q1. What are your salary expectations?
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Q2. Why should we hire you?
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Q3. Where do you see yourself in 5 years?
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Q4. Tell me about yourself.
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