Infosys BPM Technical Support Executive Interview Questions and Answers

Q1. Tell me about yourself
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Q2. Why are you interested to join Accenture
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Q1. What's your experience
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Q2. Why are you join i-energizer
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There was logical, Grammar

Q1. Knowing about the problem solving
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Q1. Salary expectation
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Q2. Are u ready for night shift
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Basic of troubleshooting questions terms like bios, boot,drivers

Q1. Introduce your self
Ans. 
I am a dedicated and experienced Technical Support Executive with a strong background in troubleshooting and customer service.
• Over 5 years of experience in providing technical support to customers

• Proficient in troubleshooting hardware and software issues

• Excellent communication skills and ability to explain technical concepts to non-technical users

• Strong problem-solving skills and ability to work under pressure

• Certified
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Q2. Long carrier gap
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Q1. Tel me about family
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I come from a close-knit family with parents, siblings, and extended relatives who support and care for each other.
• My parents have always been my biggest supporters and have taught me important values and life lessons.

• I have a close relationship with my siblings and we enjoy spending time together, whether it's going on family vacations or just hanging out at home.

• I also have a strong bond with my extended family membe...read more
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Q2. Tel about hobbies
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My hobbies include playing guitar, hiking, and reading.
• Playing guitar helps me relax and express myself creatively.

• Hiking allows me to explore nature and stay active.

• Reading helps me learn new things and escape into different worlds.
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Q1. Communication round
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Q2. General knowledge about the work
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Q1. Where do you see yourself in 5 years?
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Q2. How happy when you work
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Q3. Talk any topics about covid
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Q1. How can you change your wife password
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Q2. What is wifi how do connect it
Ans. 
Wi-Fi is a wireless networking technology that allows devices to connect to the internet or communicate with each other wirelessly.
• Wi-Fi stands for Wireless Fidelity.

• It uses radio waves to transmit data between devices.

• To connect to Wi-Fi, you need a Wi-Fi enabled device (e.g., smartphone, laptop) and a Wi-Fi network.

• You can connect to a Wi-Fi network by selecting it from the available networks list on your device and ...read more
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Q1. What your favorites thing you love the most
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Q1. Talk about your favourite beverage
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Q2. Your favourite picnic spot
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My favourite picnic spot is a secluded beach with crystal clear waters and white sandy beaches.
• Secluded beach location

• Crystal clear waters

• White sandy beaches
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Q1. Explain dns to me like i know nothing about computers
Ans. 
DNS is like a phone book for the internet, translating domain names into IP addresses.
• DNS stands for Domain Name System

• It translates human-readable domain names (like google.com) into IP addresses (like 172.217.3.206)

• DNS helps computers locate websites and other resources on the internet

• It works by querying a series of servers to find the correct IP address for a given domain name
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Q2. How do you format external drive
Ans. 
To format an external drive, you can use the built-in formatting tools on your computer.
• Connect the external drive to your computer

• Open Disk Management on Windows or Disk Utility on Mac

• Select the external drive and choose the format option (e.g. exFAT, NTFS, FAT32)

• Follow the on-screen instructions to complete the formatting process
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Q3. Why does mac and windows show different free space for same disk
Ans. 
Different file systems and allocation methods result in varying reported free space on Mac and Windows for the same disk.
• Mac uses HFS+ or APFS file systems which reserve a portion of disk space for metadata, resulting in lower reported free space.

• Windows uses NTFS file system which does not reserve as much space for metadata, leading to higher reported free space.

• Different allocation methods and block sizes can also af
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Q4. How would you decide whether ethernet or router is faulty in a network topology of computer and router connected using ethernet
Ans. 
To determine whether ethernet or router is faulty in a network topology, check for physical damage, test connectivity, and try replacing components.
• Check for physical damage on ethernet cable and router ports

• Test connectivity by trying different devices on the network

• Replace ethernet cable with a known working one to see if the issue persists
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Q5. Why does an external drive show 00 BYTES when connected to windows
Ans. 
External drive showing 00 BYTES when connected to Windows may be due to corrupt file system, driver issues, or physical damage.
• Corrupt file system on the external drive

• Driver issues with the external drive

• Physical damage to the external drive

• Incorrect drive letter assignment
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Q6. What is king ip
Ans. 
King IP is not a recognized term in the technical field.
• There is no specific definition or concept known as 'King IP' in the technical support field.

• It is possible that the term was a typo or misunderstanding of another term.

• It would be best to ask for clarification or context when encountering unfamiliar terms like 'King IP'.
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