IMPACT Infotech Interview Questions, Process, and Tips

Details about you self and previous job and tell me about your family

Q1. Roles and responsibilities
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Q2. Working in desktop support Engineer
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Q1. Do you speak little fluent english.
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Q2. Do you know ticking parking process and outlook Configuration, Outlook profile creation.
Ans. 
Yes, I am familiar with ticketing process and Outlook configuration including profile creation.
• I have experience in using ticketing systems such as JIRA and ServiceNow to manage IT incidents and requests.

• I am proficient in configuring Outlook for email, calendar, and contacts.

• I can create Outlook profiles for new users and troubleshoot issues with existing profiles.

• I am familiar with setting up email signatures, auto-r...read more
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Q1. About experience and company details of previous and staying location
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Q1. About remedy tool, basic troubleshooting steps for outlook, teams, software, aws etc..
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Q1. Docemnets submission in online portal
Ans. 
Submitting documents in an online portal
• Ensure all required documents are scanned or saved in a digital format

• Login to the online portal using your credentials

• Locate the section or tab for document submission

• Click on the 'Upload' or 'Choose File' button

• Select the documents you want to submit from your computer

• Click on the 'Submit' or 'Upload' button to complete the process

• Verify that the documents have been successfull
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Q1. The first round has its myself and basic troubleshooting applications and related desktop issues.
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Q1. He is asking for trouble shooting desktop issues and onsite managing infra structure related to Desktop.
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Q2. How to installation of application and microsoft related issues. The application of clients using the application for our end the review.
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Q1. Grind up some technical skills
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Q2. Get some technical issues
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Q3. Get troubleshoot ideas
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Q1. What is the AD?
Ans. 
AD stands for Active Directory, a directory service developed by Microsoft for Windows domain networks.
• AD is used to store information about objects on a network, such as computers, users, groups, and resources.

• It allows administrators to manage and secure resources within a network.

• AD provides authentication and authorization services, allowing users to access resources based on their permissions.

• Examples of AD featur...read more
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Q2. What will you do if your laptop got crashed?
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I would first try to restart the laptop and check for any error messages. If that doesn't work, I would attempt to boot into safe mode or use recovery options.
• Attempt to restart the laptop and check for any error messages

• Try to boot into safe mode

• Use recovery options such as system restore or startup repair

• If necessary, seek assistance from IT support team
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Q3. What is the DNS ?
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DNS stands for Domain Name System. It is a system that translates domain names to IP addresses.
• DNS is like a phone book for the internet, translating domain names (like google.com) to IP addresses (like 172.217.7.238).

• It helps users access websites by typing in easy-to-remember domain names instead of complex IP addresses.

• DNS servers store records of domain names and their corresponding IP addresses, allowing for effic
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Q1. Tell me about yourself.
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Q2. How much experience do you have overall?
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Q3. What is DHCP ?
Ans. 
DHCP stands for Dynamic Host Configuration Protocol. It is a network protocol that automatically assigns IP addresses to devices on a network.
• Automatically assigns IP addresses to devices on a network

• Helps in managing and organizing IP addresses efficiently

• Reduces the need for manual configuration of IP addresses

• Ensures that each device on the network has a unique IP address

• Example: When a new device connects to a netw
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