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IMPACT Infotech IT Helpdesk Engineer Interview Questions and Answers

Updated 3 Feb 2023

IMPACT Infotech IT Helpdesk Engineer Interview Experiences

1 interview found

Interview experience
2
Poor
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. About experience and company details of previous and staying location
Round 3 - Technical 

(1 Question)

  • Q1. About remedy tool, basic troubleshooting steps for outlook, teams, software, aws etc..
Round 4 - HR 

(1 Question)

  • Q1. Docemnets submission in online portal
  • Ans. 

    Submitting documents in an online portal

    • Ensure all required documents are scanned or saved in a digital format

    • Login to the online portal using your credentials

    • Locate the section or tab for document submission

    • Click on the 'Upload' or 'Choose File' button

    • Select the documents you want to submit from your computer

    • Click on the 'Submit' or 'Upload' button to complete the process

    • Verify that the documents have been successfull

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Please follow above question and don't tell... will let you know... this is old excuses for new joiner

Interview questions from similar companies

I applied via Naukri.com and was interviewed in Mar 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. STP, VTP , BDUP gurd, BPDU filters, types of ARP, who to recover Pass in cisco routers, SUBNETING (10.0.0.1/28 ) , tcp/ip, HSRP, VRRP, routing protocol explain any one which your good , multicast ip add o...

Interview Preparation Tips

Interview preparation tips for other job seekers - Try to covers each topic comes under ccna

I applied via Recruitment Consultant and was interviewed in Nov 2020. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. First ask me introduction your self
  • Q2. What is the work on current company
  • Q3. Explain the 7 layer of network
  • Ans. 

    The 7-layer network model is a framework for designing and managing computer networks.

    • The layers are: Physical, Data Link, Network, Transport, Session, Presentation, and Application.

    • Each layer has a specific function and communicates with adjacent layers.

    • The model helps ensure interoperability between different network devices and software.

    • Example protocols include Ethernet (Data Link), IP (Network), TCP (Transport), a

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Plz be aware when interver asked the question
Paper the networking

Skills evaluated in this interview

I applied via Walk-in and was interviewed in Dec 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. About ftth and installation ???

Interview Preparation Tips

Interview preparation tips for other job seekers - The interviewer wanted to test both knowledge and communication skills. and he stressed a lot on the basics releted own work topic.
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. TolalExperience
  • Q2. Workgroup and Domain
Round 2 - Technical 

(2 Questions)

  • Q1. What is DHCP,DNS and port
  • Ans. 

    DHCP assigns IP addresses, DNS translates domain names to IP addresses, ports allow multiple applications to communicate on a single device

    • DHCP stands for Dynamic Host Configuration Protocol

    • DNS stands for Domain Name System

    • Ports are virtual endpoints for communication in networking

    • DHCP assigns IP addresses automatically to devices on a network

    • DNS translates domain names (e.g. www.google.com) to IP addresses (e.g. 172.2...

  • Answered by AI
  • Q2. RAM ,SMPS,BIOS, and HDD
Round 3 - Aptitude Test 

Normal test

Round 4 - Case Study 

Vendor call logged

I applied via Naukri.com and was interviewed in Oct 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. All switching parts and Osi modal , knowledge of ip phone , basic logical networking questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Confidence is important for interview purpose
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Basic questions only
Round 2 - Technical 

(1 Question)

  • Q1. Related CCNA and ccnp
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Not Selected

I applied via Referral and was interviewed in May 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. What is the MGCP, SIP and SCCP
  • Ans. 

    MGCP, SIP, and SCCP are protocols used in telecommunications for controlling communication sessions.

    • MGCP (Media Gateway Control Protocol) is used for controlling media gateways in VoIP networks.

    • SIP (Session Initiation Protocol) is used for initiating, maintaining, and terminating real-time sessions like voice and video calls over IP networks.

    • SCCP (Skinny Client Control Protocol) is a Cisco proprietary protocol used for...

  • Answered by AI
  • Q2. How to logs collect
  • Ans. 

    Logs can be collected using various methods such as syslog, SNMP, agent-based monitoring, and log management tools.

    • Use syslog to collect system logs from network devices

    • Utilize SNMP to gather performance data and alerts from network devices

    • Deploy agent-based monitoring tools on servers to collect detailed logs

    • Implement log management tools like Splunk or ELK stack for centralized log collection and analysis

  • Answered by AI

Skills evaluated in this interview

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. What is Vlan explain
  • Ans. 

    VLAN stands for Virtual Local Area Network, a method of segmenting a physical network into multiple virtual networks.

    • VLANs allow for better network security by isolating traffic between different groups of devices.

    • They can improve network performance by reducing broadcast traffic.

    • VLANs can be used to logically group devices based on department, function, or location.

    • Each VLAN operates as if it is on its own separate ne...

  • Answered by AI
  • Q2. Difference in P2P and MPLS
  • Ans. 

    P2P is a direct connection between two parties, while MPLS is a network technology that directs data from one network node to the next based on short path labels.

    • P2P stands for Peer-to-Peer and is a decentralized communication model where each party has equal capabilities and responsibilities.

    • MPLS stands for Multiprotocol Label Switching and is a routing technique used in telecommunications networks to speed up and sha...

  • Answered by AI

Skills evaluated in this interview

I applied via Naukri.com and was interviewed before Mar 2020. There were 5 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. About the technology and personality management
  • Q2. Understand the questions and answer them detailly
  • Q3. You will encounter questions about the scenarios you face in the career and of what to choose
  • Q4. You can answer with confidence along with your own mentality

Interview Preparation Tips

Interview preparation tips for other job seekers - be confident maintain peace in mind and answer honestly with your own vision

IMPACT Infotech Interview FAQs

How many rounds are there in IMPACT Infotech IT Helpdesk Engineer interview?
IMPACT Infotech interview process usually has 4 rounds. The most common rounds in the IMPACT Infotech interview process are HR, Resume Shortlist and Technical.
What are the top questions asked in IMPACT Infotech IT Helpdesk Engineer interview?

Some of the top questions asked at the IMPACT Infotech IT Helpdesk Engineer interview -

  1. Docemnets submission in online por...read more
  2. About remedy tool, basic troubleshooting steps for outlook, teams, software, aw...read more

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IMPACT Infotech IT Helpdesk Engineer Interview Process

based on 1 interview

Interview experience

2
  
Poor
View more

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IMPACT Infotech IT Helpdesk Engineer Salary
based on 5 salaries
₹1.7 L/yr - ₹2.5 L/yr
32% less than the average IT Helpdesk Engineer Salary in India
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