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IMPACT Infotech Desktop Support Engineer Interview Questions, Process, and Tips

Updated 16 Feb 2025

Top IMPACT Infotech Desktop Support Engineer Interview Questions and Answers

View all 7 questions

IMPACT Infotech Desktop Support Engineer Interview Experiences

4 interviews found

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed before Feb 2024.

Round 1 - Technical 

(2 Questions)

  • Q1. Configuration outlook
  • Q2. How to install windows
  • Ans. 

    To install Windows, you need to boot from the installation media and follow the on-screen instructions.

    • Insert the Windows installation media (USB or DVD) into the computer.

    • Restart the computer and boot from the installation media.

    • Follow the on-screen instructions to select language, time format, and keyboard layout.

    • Choose 'Custom installation' to select the drive where you want to install Windows.

    • Wait for the installat...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Learn everything to as Desktop support engineer work experience
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Apr 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(1 Question)

  • Q1. The first round has its myself and basic troubleshooting applications and related desktop issues.
Round 3 - Technical 

(2 Questions)

  • Q1. He is asking for trouble shooting desktop issues and onsite managing infra structure related to Desktop.
  • Q2. How to installation of application and microsoft related issues. The application of clients using the application for our end the review.

Interview Preparation Tips

Interview preparation tips for other job seekers - Good knowledge learn to skills and experience base to maintain to your infra .

Desktop Support Engineer Interview Questions Asked at Other Companies

asked in HCLTech
Q1. What is APIPA? WHAT IS SUBNETMASK? DIFFERENCE BETWEEB IPv4 and IP ... read more
asked in HCLTech
Q2. Diffrence between router and switch? Differnce between TCP AND UD ... read more
Q3. 1) What is Difference between shared printer and network printer?
asked in HCLTech
Q4. What is outlook?, how to configure outlook?
asked in Wipro
Q5. How to rectify data recovery, dual monitor connection
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Jun 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Technical 

(3 Questions)

  • Q1. What is the AD?
  • Ans. 

    AD stands for Active Directory, a directory service developed by Microsoft for Windows domain networks.

    • AD is used to store information about objects on a network, such as computers, users, groups, and resources.

    • It allows administrators to manage and secure resources within a network.

    • AD provides authentication and authorization services, allowing users to access resources based on their permissions.

    • Examples of AD featur...

  • Answered by AI
  • Q2. What will you do if your laptop got crashed?
  • Ans. 

    I would first try to restart the laptop and check for any error messages. If that doesn't work, I would attempt to boot into safe mode or use recovery options.

    • Attempt to restart the laptop and check for any error messages

    • Try to boot into safe mode

    • Use recovery options such as system restore or startup repair

    • If necessary, seek assistance from IT support team

  • Answered by AI
  • Q3. What is the DNS ?
  • Ans. 

    DNS stands for Domain Name System. It is a system that translates domain names to IP addresses.

    • DNS is like a phone book for the internet, translating domain names (like google.com) to IP addresses (like 172.217.7.238).

    • It helps users access websites by typing in easy-to-remember domain names instead of complex IP addresses.

    • DNS servers store records of domain names and their corresponding IP addresses, allowing for effic

  • Answered by AI
Round 3 - One-on-one 

(3 Questions)

  • Q1. Tell me about yourself.
  • Q2. How much experience do you have overall?
  • Q3. What is DHCP ?
  • Ans. 

    DHCP stands for Dynamic Host Configuration Protocol. It is a network protocol that automatically assigns IP addresses to devices on a network.

    • Automatically assigns IP addresses to devices on a network

    • Helps in managing and organizing IP addresses efficiently

    • Reduces the need for manual configuration of IP addresses

    • Ensures that each device on the network has a unique IP address

    • Example: When a new device connects to a netw

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepared with your basic and confident answers ,give all the answers with you confident

Skills evaluated in this interview

Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before Oct 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Technical 

(3 Questions)

  • Q1. What is the OS?
  • Ans. 

    OS stands for Operating System, which is a software that manages computer hardware and provides common services for computer programs.

    • OS stands for Operating System

    • It is a software that manages computer hardware

    • It provides common services for computer programs

    • Examples include Windows, macOS, Linux, and Unix

  • Answered by AI
  • Q2. What is the IP address?
  • Ans. 

    An IP address is a unique numerical label assigned to each device connected to a computer network.

    • IP address stands for Internet Protocol address.

    • It consists of four sets of numbers separated by periods.

    • Example: 192.168.1.1

  • Answered by AI
  • Q3. How do you handle the pressure situation?

Interview Preparation Tips

Interview preparation tips for other job seekers - Nothing

Skills evaluated in this interview

IMPACT Infotech interview questions for designations

 Desktop Support Engineer 1

 (1)

 Desktop Support Engineer 2

 (1)

 Engineer- Customer Support

 (1)

 Desktop Support Engineer L1 and L2

 (1)

 Network Support Engineer

 (1)

 Application Support Engineer

 (1)

 IT Helpdesk Engineer

 (1)

 IT Service Desk Engineer

 (2)

Interview questions from similar companies

I applied via Walk-in and was interviewed before Sep 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Why you join this company

Interview Preparation Tips

Interview preparation tips for other job seekers - What time you will be join

I applied via Referral and was interviewed before Apr 2021. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. What is AD what are there Advantages
  • Ans. 

    AD stands for Active Directory. It is a directory service developed by Microsoft for Windows domain networks.

    • AD provides centralized management of network resources and user accounts.

    • It allows for easy authentication and authorization of users and computers.

    • AD enables the implementation of group policies for controlling user access and permissions.

    • It also supports the integration of third-party applications and service...

  • Answered by AI
  • Q2. How We Repair Blue Dump error
  • Ans. 

    Blue Dump error can be repaired by analyzing the error message, identifying the root cause, and taking appropriate actions.

    • Analyze the error message to identify the root cause

    • Check for hardware issues such as faulty RAM or hard drive

    • Update or reinstall drivers

    • Perform a system restore or reinstall the operating system if necessary

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - This company is perfect for freshers to Gain knowledge of computers server ETC All which come In Desktop engineer

Skills evaluated in this interview

I applied via Recruitment Consultant and was interviewed in Apr 2019. There were 4 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. About my work experience.
  • Q2. About my technical skills
  • Q3. About my personal details

Interview Preparation Tips

Interview preparation tips for other job seekers - be confident what you share details on interview

Interview Questionnaire 

1 Question

  • Q1. They will ask what you mentioned in the profile- Yes Seriously!

Interview Questionnaire 

1 Question

  • Q1. What is the latest OS?
  • Ans. 

    The latest OS is macOS Big Sur (11.0.1) for Mac and Windows 10 (20H2) for PC.

    • macOS Big Sur was released on November 12, 2020 and features a redesigned interface and improved performance.

    • Windows 10 (20H2) was released on October 20, 2020 and includes new features like a refreshed Start menu and improved notifications.

    • Other recent OS releases include iOS 14 for Apple mobile devices and Android 11 for Android devices.

  • Answered by AI

Skills evaluated in this interview

I applied via Referral and was interviewed before Apr 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Interview 

(2 Questions)

  • Q1. Question related to computer hardware
  • Q2. Question related to computer networking

Interview Preparation Tips

Topics to prepare for TCS Desktop Support Engineer interview:
  • Computer Hardware
  • Computer Networking
Interview preparation tips for other job seekers - Juniper SRX 240 switch and router configuration and knowledge ;
Cisco CBS 240 switch - routers configuration and knowledge ;

Hardware and technical knowledge.

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IMPACT Infotech Interview FAQs

How many rounds are there in IMPACT Infotech Desktop Support Engineer interview?
IMPACT Infotech interview process usually has 2-3 rounds. The most common rounds in the IMPACT Infotech interview process are Technical, Resume Shortlist and HR.
What are the top questions asked in IMPACT Infotech Desktop Support Engineer interview?

Some of the top questions asked at the IMPACT Infotech Desktop Support Engineer interview -

  1. What will you do if your laptop got crash...read more
  2. what is DHC...read more
  3. What is the IP addre...read more

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IMPACT Infotech Desktop Support Engineer Interview Process

based on 5 interviews

1 Interview rounds

  • Resume Shortlist Round
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IMPACT Infotech Desktop Support Engineer Salary
based on 297 salaries
₹1.2 L/yr - ₹4.2 L/yr
17% more than the average Desktop Support Engineer Salary in India
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IMPACT Infotech Desktop Support Engineer Reviews and Ratings

based on 102 reviews

3.5/5

Rating in categories

3.2

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3.4

Work-life balance

3.1

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3.2

Job security

3.2

Company culture

2.8

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3.2

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