IMPACT Infotech Desktop Support Engineer Interview Questions, Process, and Tips

To install Windows, you need to boot from the installation media and follow the on-screen instructions.

• Insert the Windows installation media (USB or DVD) into the computer.

• Restart the computer and boot from the installation media.

• Follow the on-screen instructions to select language, time format, and keyboard layout.

• Choose 'Custom installation' to select the drive where you want to install Windows.

• Wait for the installat...read more

AD stands for Active Directory, a directory service developed by Microsoft for Windows domain networks.

• AD is used to store information about objects on a network, such as computers, users, groups, and resources.

• It allows administrators to manage and secure resources within a network.

• AD provides authentication and authorization services, allowing users to access resources based on their permissions.

• Examples of AD featur...read more

I would first try to restart the laptop and check for any error messages. If that doesn't work, I would attempt to boot into safe mode or use recovery options.

• Attempt to restart the laptop and check for any error messages

• Try to boot into safe mode

• Use recovery options such as system restore or startup repair

• If necessary, seek assistance from IT support team

DNS stands for Domain Name System. It is a system that translates domain names to IP addresses.

• DNS is like a phone book for the internet, translating domain names (like google.com) to IP addresses (like 172.217.7.238).

• It helps users access websites by typing in easy-to-remember domain names instead of complex IP addresses.

• DNS servers store records of domain names and their corresponding IP addresses, allowing for effic

DHCP stands for Dynamic Host Configuration Protocol. It is a network protocol that automatically assigns IP addresses to devices on a network.

• Automatically assigns IP addresses to devices on a network

• Helps in managing and organizing IP addresses efficiently

• Reduces the need for manual configuration of IP addresses

• Ensures that each device on the network has a unique IP address

• Example: When a new device connects to a netw

OS stands for Operating System, which is a software that manages computer hardware and provides common services for computer programs.

• OS stands for Operating System

• It is a software that manages computer hardware

• It provides common services for computer programs

• Examples include Windows, macOS, Linux, and Unix

An IP address is a unique numerical label assigned to each device connected to a computer network.

• IP address stands for Internet Protocol address.

• It consists of four sets of numbers separated by periods.

• Example: 192.168.1.1