IMPACT Infotech Desktop Support Engineer Interview Questions, Process, and Tips

To install Windows, you need to boot from the installation media and follow the on-screen instructions.

• Insert the Windows installation media (USB or DVD) into the computer.

• Restart the computer and boot from the installation media.

• Follow the on-screen instructions to select language, time format, and keyboard layout.

• Choose 'Custom installation' to select the drive where you want to install Windows.

• Wait for the installat...read more

DHCP (Dynamic Host Configuration Protocol) automates IP address assignment in networks, simplifying device connectivity.

• DHCP assigns IP addresses dynamically, reducing manual configuration.

• It operates on a client-server model, where clients request IPs from a DHCP server.

• DHCP can provide additional network configuration, such as subnet mask and default gateway.

• Example: A laptop connects to Wi-Fi and receives an IP addr...read more

Data transfer involves moving data between devices or networks using various methods and protocols.

• Use USB drives for direct file transfers between computers.

• Utilize cloud storage services like Google Drive or Dropbox for remote access.

• Employ file transfer protocols (FTP) for transferring files over the internet.

• Leverage network sharing to access files on another computer within the same network.

• Use email attachments f

AD stands for Active Directory, a directory service developed by Microsoft for Windows domain networks.

• AD is used to store information about objects on a network, such as computers, users, groups, and resources.

• It allows administrators to manage and secure resources within a network.

• AD provides authentication and authorization services, allowing users to access resources based on their permissions.

• Examples of AD featur...read more

I would first try to restart the laptop and check for any error messages. If that doesn't work, I would attempt to boot into safe mode or use recovery options.

• Attempt to restart the laptop and check for any error messages

• Try to boot into safe mode

• Use recovery options such as system restore or startup repair

• If necessary, seek assistance from IT support team

DNS stands for Domain Name System. It is a system that translates domain names to IP addresses.

• DNS is like a phone book for the internet, translating domain names (like google.com) to IP addresses (like 172.217.7.238).

• It helps users access websites by typing in easy-to-remember domain names instead of complex IP addresses.

• DNS servers store records of domain names and their corresponding IP addresses, allowing for effic

DHCP stands for Dynamic Host Configuration Protocol. It is a network protocol that automatically assigns IP addresses to devices on a network.

• Automatically assigns IP addresses to devices on a network

• Helps in managing and organizing IP addresses efficiently

• Reduces the need for manual configuration of IP addresses

• Ensures that each device on the network has a unique IP address

• Example: When a new device connects to a netw