Helpdesk Associate Interview Questions and Answers

Citrix is a software platform used for virtualization and remote access, while VPN is a secure network connection that allows users to access a private network remotely.

• Citrix is a software platform that provides virtualization and remote access solutions.

• VPN (Virtual Private Network) is a secure network connection that allows users to access a private network remotely.

• Citrix is often used for accessing applications and desktops remotely, while VPN is used for securely connec...read more

My current CTC is $50,000 and I am expecting a 10% increase in my next role.

• Current CTC: $50,000

• Expected CTC: 10% increase

• Open to negotiation based on job responsibilities and benefits

NTT Data is a global IT services company providing consulting, application services, and infrastructure services.

• NTT Data is a subsidiary of Nippon Telegraph and Telephone Corporation, a Japanese telecommunications company.

• It offers a wide range of services including consulting, application development, and infrastructure management.

• NTT Data has a presence in over 50 countries and serves clients in various industries such as healthcare, finance, and manufacturing.

• The company ...read more

Check internet connection, restart Outlook, check email settings, update Outlook

• Check internet connection to ensure emails can sync

• Restart Outlook to refresh the syncing process

• Check email settings to ensure they are configured correctly

• Update Outlook to the latest version for any bug fixes

• Check for any error messages or notifications in Outlook

An OST file is an offline storage table file used by Microsoft Outlook to store a copy of mailbox data from an Exchange server.

• OST files allow users to access their mailbox data even when offline

• Changes made to an OST file while offline will sync with the Exchange server once online

• OST files can be created when using Outlook in Cached Exchange Mode

An operating system is a software that manages computer hardware and provides services for computer programs.

• Manages computer hardware resources such as CPU, memory, and storage

• Provides a user interface for interacting with the computer

• Supports running applications and managing files

• Examples include Windows, macOS, Linux, and Android

BSOD Error stands for Blue Screen of Death Error, a common error message displayed on Windows operating systems when a system crash occurs.

• BSOD Error is a stop error message displayed on a blue screen when Windows encounters a critical system error.

• It usually includes an error code and a message indicating the cause of the crash.

• Common causes of BSOD errors include hardware failures, driver issues, and software conflicts.

• Examples of BSOD errors include 'PAGE_FAULT_IN_NONPAGED...read more

No display refers to a situation where a computer monitor or screen is not showing any images or information.

• Check if the monitor is properly connected to the computer

• Ensure the monitor is turned on and receiving power

• Try adjusting the brightness and contrast settings on the monitor

• Check if the computer is sending a signal to the monitor

• Restart the computer and monitor to see if the issue resolves