Helpdesk Associate

Helpdesk Associate Interview Questions and Answers

Updated 25 Jul 2024

Q1. What is the difference between Citrix and VPN?

Ans.

Citrix is a software platform used for virtualization and remote access, while VPN is a secure network connection that allows users to access a private network remotely.

  • Citrix is a software platform that provides virtualization and remote access solutions.

  • VPN (Virtual Private Network) is a secure network connection that allows users to access a private network remotely.

  • Citrix is often used for accessing applications and desktops remotely, while VPN is used for securely connec...read more

Q2. What is your current CTC and expected CTC?

Ans.

My current CTC is $50,000 and I am expecting a 10% increase in my next role.

  • Current CTC: $50,000

  • Expected CTC: 10% increase

  • Open to negotiation based on job responsibilities and benefits

Q3. What do you know about NTT Data?

Ans.

NTT Data is a global IT services company providing consulting, application services, and infrastructure services.

  • NTT Data is a subsidiary of Nippon Telegraph and Telephone Corporation, a Japanese telecommunications company.

  • It offers a wide range of services including consulting, application development, and infrastructure management.

  • NTT Data has a presence in over 50 countries and serves clients in various industries such as healthcare, finance, and manufacturing.

  • The company ...read more

Q4. What you do when mails are not syncing in outlook

Ans.

Check internet connection, restart Outlook, check email settings, update Outlook

  • Check internet connection to ensure emails can sync

  • Restart Outlook to refresh the syncing process

  • Check email settings to ensure they are configured correctly

  • Update Outlook to the latest version for any bug fixes

  • Check for any error messages or notifications in Outlook

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Q5. What is VPN and why it is used for

Ans.

VPN stands for Virtual Private Network. It is used to create a secure connection over the internet, allowing users to access private networks remotely.

  • VPN encrypts data to ensure privacy and security

  • It allows users to access restricted websites or content

  • VPN can be used to bypass geo-restrictions and access region-locked content

  • It is commonly used by remote workers to securely connect to their company's network

Q6. What is ost a file?

Ans.

An OST file is an offline storage table file used by Microsoft Outlook to store a copy of mailbox data from an Exchange server.

  • OST files allow users to access their mailbox data even when offline

  • Changes made to an OST file while offline will sync with the Exchange server once online

  • OST files can be created when using Outlook in Cached Exchange Mode

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Q7. How to troubleshoot mac

Ans.

To troubleshoot a Mac, start by checking for software updates and restarting the computer. Then, try resetting the PRAM and SMC if needed.

  • Check for software updates and install any available updates

  • Restart the computer to see if the issue resolves itself

  • Reset the PRAM (Parameter RAM) by restarting the Mac and holding down Command + Option + P + R keys until you hear the startup sound twice

  • Reset the SMC (System Management Controller) by shutting down the Mac, unplugging the po...read more

Q8. What's operating system?

Ans.

An operating system is a software that manages computer hardware and provides services for computer programs.

  • Manages computer hardware resources such as CPU, memory, and storage

  • Provides a user interface for interacting with the computer

  • Supports running applications and managing files

  • Examples include Windows, macOS, Linux, and Android

Helpdesk Associate Jobs

Panel Helpdesk Associate 1-3 years
Market Cube LLC
3.9
Gurgaon / Gurugram
HR Helpdesk Associate : Bangalore : 6 LPA : Apply Now 1-5 years
Outpace Consulting Services
0.0
₹ 3 L/yr - ₹ 6 L/yr
Bangalore / Bengaluru

Q9. What's BSOD Error?

Ans.

BSOD Error stands for Blue Screen of Death Error, a common error message displayed on Windows operating systems when a system crash occurs.

  • BSOD Error is a stop error message displayed on a blue screen when Windows encounters a critical system error.

  • It usually includes an error code and a message indicating the cause of the crash.

  • Common causes of BSOD errors include hardware failures, driver issues, and software conflicts.

  • Examples of BSOD errors include 'PAGE_FAULT_IN_NONPAGED...read more

Q10. What's no display?

Ans.

No display refers to a situation where a computer monitor or screen is not showing any images or information.

  • Check if the monitor is properly connected to the computer

  • Ensure the monitor is turned on and receiving power

  • Try adjusting the brightness and contrast settings on the monitor

  • Check if the computer is sending a signal to the monitor

  • Restart the computer and monitor to see if the issue resolves

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