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IMPACT Infotech Engineer- Customer Support Interview Questions and Answers

Updated 14 Aug 2021

IMPACT Infotech Engineer- Customer Support Interview Experiences

1 interview found

Interview Questionnaire 

4 Questions

  • Q1. What is the deffirent OST and PST
  • Ans. 

    OST and PST are file formats used by Microsoft Outlook to store email, contacts, and other data.

    • OST stands for Offline Storage Table and is used by Outlook to store a copy of mailbox data from an Exchange server.

    • OST files allow users to access their mailbox data even when they are not connected to the server.

    • PST stands for Personal Storage Table and is used by Outlook to store email, contacts, calendar items, and other...

  • Answered by AI
  • Q2. What is the DNS
  • Ans. 

    DNS stands for Domain Name System. It is a system that translates domain names into IP addresses.

    • DNS is like a phonebook for the internet

    • It helps to locate websites by translating domain names into IP addresses

    • DNS servers store information about domain names and their corresponding IP addresses

    • DNS is essential for browsing the internet and accessing websites

  • Answered by AI
  • Q3. TFTand SMTP deffirent
  • Q4. What is the IP addressing
  • Ans. 

    IP addressing is a method of assigning unique numerical identifiers to devices connected to a network.

    • IP addressing stands for Internet Protocol addressing.

    • It is a numerical label assigned to each device connected to a network.

    • It is used to identify and communicate with devices on a network.

    • There are two types of IP addresses: IPv4 and IPv6.

    • IPv4 addresses are 32-bit numbers and IPv6 addresses are 128-bit numbers.

  • Answered by AI

Skills evaluated in this interview

Interview questions from similar companies

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Campus Placement and was interviewed in Nov 2023. There was 1 interview round.

Round 1 - HR 

(3 Questions)

  • Q1. Tell me about your self
  • Q2. What made you to apply for this role
  • Q3. How much do you rate about your communication skills out of 10
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Oct 2023. There were 2 interview rounds.

Round 1 - Aptitude Test 

All good and easy questons

Round 2 - One-on-one 

(1 Question)

  • Q1. Describe your past experience
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. Y u should do join
Round 2 - Aptitude Test 

Tell me about yourself for 2 minutes in hindi

Interview Preparation Tips

Interview preparation tips for other job seekers - Wasted of time in tech Mahindra
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Aptitude Test 

C, java

Round 3 - HR 

(6 Questions)

  • Q1. Tell me about yourself.
  • Q2. What is the algorithm
  • Ans. 

    An algorithm is a set of instructions designed to solve a specific problem or perform a specific task.

    • An algorithm is a step-by-step procedure for solving a problem.

    • It can be represented using flowcharts, pseudocode, or programming languages.

    • Examples of algorithms include sorting algorithms, search algorithms, and encryption algorithms.

  • Answered by AI
  • Q3. What is tha different between cand c++
  • Ans. 

    C++ is an extension of C language with object-oriented programming features.

    • C++ supports object-oriented programming while C does not.

    • C++ has more advanced features like templates, exceptions, and namespaces.

    • C++ is more complex and harder to learn than C.

    • C++ is used for developing system software, games, and applications.

    • C is used for developing operating systems, embedded systems, and device drivers.

  • Answered by AI
  • Q4. What is tha allocation
  • Ans. 

    Allocation refers to the distribution or assignment of resources or tasks.

    • Allocation can refer to the allocation of funds, personnel, or equipment.

    • In engineering, allocation can refer to the allocation of tasks to different team members.

    • Allocation can also refer to the allocation of memory or storage space in computer systems.

  • Answered by AI
  • Q5. What is tha block box testing
  • Ans. 

    Black box testing is a software testing technique that focuses on the functionality of the software without knowing its internal structure.

    • Tests are performed based on the software requirements and specifications

    • Testers do not have access to the source code or internal structure of the software

    • The goal is to identify defects in the software's functionality

    • Examples include functional testing, regression testing, and acc

  • Answered by AI
  • Q6. What is tha white box testing
  • Ans. 

    White box testing is a testing technique that involves testing the internal structure of the software.

    • It is also known as clear box testing or structural testing.

    • It requires knowledge of the internal workings of the software.

    • It involves testing individual components or modules of the software.

    • It can be done manually or with the help of automated tools.

    • Examples include code coverage testing and path testing.

  • Answered by AI
Round 4 - Technical 

(2 Questions)

  • Q1. What is an algritham
  • Ans. 

    An algorithm is a set of instructions designed to solve a specific problem or perform a specific task.

    • An algorithm is a step-by-step procedure for solving a problem.

    • It is a set of rules or instructions that a computer follows to solve a problem.

    • Algorithms are used in programming, mathematics, and many other fields.

    • Examples of algorithms include sorting algorithms, search algorithms, and encryption algorithms.

  • Answered by AI
  • Q2. What is the different between java and c
  • Ans. 

    Java and C are both programming languages, but differ in syntax, usage, and platform compatibility.

    • Java is an object-oriented language, while C is a procedural language.

    • Java is platform-independent, while C is platform-dependent.

    • Java has automatic memory management, while C requires manual memory management.

    • Java has a larger standard library than C.

    • C is faster and more efficient than Java for certain tasks, such as sys...

  • Answered by AI
Round 5 - Assignment 

Interview Preparation Tips

Interview preparation tips for other job seekers - Yes iam in teligram gruop in i will information will be teligram

Skills evaluated in this interview

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Please introduce yourself
  • Ans. 

    I am a dedicated engineer with a passion for providing excellent customer support and solving technical issues.

    • Experienced in troubleshooting technical problems

    • Strong communication skills to effectively assist customers

    • Ability to work under pressure and meet deadlines

    • Familiar with various engineering software and tools

  • Answered by AI
  • Q2. Tell me strenght and weaknesses
  • Ans. 

    Strengths include problem-solving skills and technical knowledge. Weaknesses include impatience and lack of experience in certain areas.

    • Strength: Strong problem-solving skills - able to quickly identify and resolve issues for customers

    • Strength: Technical knowledge - able to troubleshoot complex technical problems effectively

    • Weakness: Impatience - may rush through tasks without thoroughly addressing all aspects

    • Weakness:...

  • Answered by AI
Round 2 - Technical 

(2 Questions)

  • Q1. What is customer support
  • Ans. 

    Customer support is the assistance and guidance provided to customers before, during, and after they purchase a product or service.

    • Customer support involves addressing customer inquiries, issues, and complaints.

    • It includes providing technical assistance, troubleshooting, and product information.

    • Customer support can be offered through various channels such as phone, email, chat, or in-person.

    • The goal of customer support...

  • Answered by AI
  • Q2. Why you wants to join us
  • Ans. 

    I am passionate about providing technical support and problem-solving for customers.

    • I have a strong background in engineering and enjoy troubleshooting technical issues.

    • I thrive in fast-paced environments and enjoy working directly with customers to solve their problems.

    • I am excited about the opportunity to use my skills to support your customers and contribute to the success of your team.

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before Feb 2023. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. What is your name

Interview Preparation Tips

Topics to prepare for TCS Engineer- Customer Support interview:
  • customer care
  • sales tax
  • customer support
Interview preparation tips for other job seekers - My Self Tarundeep Singh I am born in jaipur . I Have 1 years of experience as sales and 2 years customer support executive expert. in my family there are three member mother,father and include me
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
6-8 weeks
Result
Selected Selected

I applied via Job Portal and was interviewed before Mar 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Technical 

(9 Questions)

  • Q1. What's software coding and languages and programming
  • Ans. 

    Software coding involves writing instructions in programming languages to create computer programs.

    • Software coding is the process of writing instructions that a computer can understand and execute.

    • Programming languages are used to write these instructions, such as Python, Java, C++, etc.

    • Coding involves breaking down a problem into smaller steps and writing code to solve each step.

    • Programmers use various tools and softw...

  • Answered by AI
  • Q2. What's the shirtless for excel and key board for typing
  • Ans. 

    Shirtless for Excel and keyboard for typing is not applicable.

    • There is no specific dress code for using Excel or typing on a keyboard.

    • However, it is recommended to wear comfortable clothing to avoid distractions.

    • Proper posture and ergonomics are more important for long-term health than clothing choices.

  • Answered by AI
  • Q3. Names of Shirley's and function
  • Ans. 

    Sorry, I am not sure who Shirley is and what function you are referring to.

    • Answered by AI
    • Q4. What's the hardware and examples
    • Ans. 

      Hardware refers to physical components of a computer system. Examples include CPU, RAM, motherboard, hard drive, and graphics card.

      • Hardware refers to physical components of a computer system

      • Examples include CPU, RAM, motherboard, hard drive, and graphics card

    • Answered by AI
    • Q5. Name of devices and place for connecting
    • Ans. 

      Devices and their connection points

      • Computers - USB ports, Ethernet ports

      • Printers - USB ports, Ethernet ports, Wi-Fi

      • Smartphones - USB ports, Bluetooth, Wi-Fi

      • TVs - HDMI ports, USB ports, Ethernet ports

      • Gaming consoles - HDMI ports, USB ports, Ethernet ports, Wi-Fi

    • Answered by AI
    • Q6. What's the examples of as sites
    • Ans. 

      Examples of AS sites include data centers, internet service providers, and cloud computing providers.

      • AS sites are organizations that provide internet connectivity to end-users

      • They are identified by their Autonomous System (AS) number

      • Examples include Amazon Web Services (AS16509), Google (AS15169), and Microsoft (AS8075)

    • Answered by AI
    • Q7. Names and examples and SEO related
    • Q8. What's the examples of different and latest languages
    • Ans. 

      Some latest programming languages include Rust, Kotlin, Swift, and TypeScript.

      • Rust is a systems programming language that emphasizes safety and performance.

      • Kotlin is a statically typed language that runs on the Java Virtual Machine and is used for Android app development.

      • Swift is a programming language developed by Apple for iOS, macOS, watchOS, and tvOS development.

      • TypeScript is a superset of JavaScript that adds opti

    • Answered by AI
    • Q9. New and demo sites And URL and topic name of product

    Interview Preparation Tips

    Interview preparation tips for other job seekers - Good communication skill
    Apptitude skill
    Listening and verbal ability
    Good knowledge about product

    Skills evaluated in this interview

    I was interviewed in Jan 2022.

    Round 1 - Resume Shortlist 
    Pro Tip by AmbitionBox:
    Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
    View all Resume tips
    Round 2 - Technical 

    (2 Questions)

    • Q1. Basic of Microsoft license
    • Q2. Exchange basics and Outlook troubleshooting's
    Round 3 - One-on-one 

    (1 Question)

    • Q1. Nothing specific was asked
    Round 4 - HR 

    (1 Question)

    • Q1. Salary expectations I had

    Interview Preparation Tips

    Interview preparation tips for other job seekers - Be cool and attentive, Polite.
    Prepare Microsoft basics and Exchange

    I applied via Naukri.com and was interviewed in Sep 2020. There were 4 interview rounds.

    Interview Questionnaire 

    3 Questions

    • Q1. How load sharing in bgp
    • Ans. 

      Load sharing in BGP involves distributing traffic across multiple paths to optimize network performance.

      • BGP allows for multiple paths to a destination to be advertised and stored in the routing table

      • Load sharing can be achieved through equal cost multi-path (ECMP) or unequal cost multi-path (UCMP)

      • ECMP distributes traffic evenly across multiple paths with the same cost

      • UCMP distributes traffic across paths with different...

    • Answered by AI
    • Q2. Best troubleshooting experience
    • Q3. Mention any of your experience

    Interview Preparation Tips

    Interview preparation tips for other job seekers - Be confident and rigid

    Skills evaluated in this interview

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    IMPACT Infotech Interview FAQs

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    Some of the top questions asked at the IMPACT Infotech Engineer- Customer Support interview -

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    IMPACT Infotech Engineer- Customer Support Salary
    based on 15 salaries
    ₹1.6 L/yr - ₹3 L/yr
    18% less than the average Engineer- Customer Support Salary in India
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    4.1/5

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