RLabs Enterprise Services Customer Service Executive Interview Questions and Answers

I was the Vice President of Sales at a Fortune 500 company, leading a team of 50 sales professionals.

• Managed a team of 50 sales professionals

• Achieved a 20% increase in sales revenue within one year

• Implemented new sales strategies to penetrate new markets

There have been recent changes in monthly recurring activities like PF, ESIC, LWF, etc.

• The contribution rates for PF (Provident Fund) have been reduced from 12% to 10% for both employers and employees.

• The wage ceiling for coverage under ESIC (Employee State Insurance Corporation) has been increased from Rs. 21,000 to Rs. 25,000 per month.

• The contribution rates for ESIC have also been reduced from 4.75% to 3.25% for emp...read more

Customer problem handling involves active listening, empathy, problem-solving skills, and effective communication.

• Active listening to understand the customer's issue

• Show empathy towards the customer's situation

• Use problem-solving skills to find a solution

• Communicate effectively with the customer throughout the process

Customer problems can be solved by actively listening, empathizing, finding solutions, and following up.

• Listen actively to understand the issue

• Empathize with the customer's frustration

• Find a suitable solution to resolve the problem

• Follow up with the customer to ensure satisfaction

• Provide clear communication throughout the process

I listen to their concerns, empathize with them, apologize for the inconvenience, and work towards finding a solution.

• Listen actively to understand the customer's issue

• Empathize with the customer's frustration

• Apologize for any inconvenience caused

• Offer a solution or escalate the issue to a supervisor if necessary