CIEL HR Customer Service Associate Interview Questions and Answers

Q1. How to you do audit
Ans. 
I conduct audits by thoroughly reviewing financial records, analyzing data, testing internal controls, and documenting findings.
• Reviewing financial records to ensure accuracy and compliance

• Analyzing data to identify any discrepancies or irregularities

• Testing internal controls to assess effectiveness in preventing fraud or errors

• Documenting findings and preparing audit reports for management
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Q2. Expectations from this role
Ans. 
Expectations include leading projects, mentoring junior staff, and contributing to strategic decision-making.
• Leading and managing projects from start to finish

• Mentoring and developing junior staff members

• Contributing to strategic decision-making processes

• Demonstrating strong analytical and problem-solving skills

• Excellent communication and interpersonal skills

• Ability to work effectively in a team environment
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Q1. How can you customer problem handling
Ans. 
Customer problem handling involves active listening, empathy, problem-solving skills, and effective communication.
• Active listening to understand the customer's issue

• Show empathy towards the customer's situation

• Use problem-solving skills to find a solution

• Communicate effectively with the customer throughout the process
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Q2. How can customer evry problem solve
Ans. 
Customer problems can be solved by actively listening, empathizing, finding solutions, and following up.
• Listen actively to understand the issue

• Empathize with the customer's frustration

• Find a suitable solution to resolve the problem

• Follow up with the customer to ensure satisfaction

• Provide clear communication throughout the process
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Q3. How do you handle an angry customer?
Ans. 
I listen to their concerns, empathize with them, apologize for the inconvenience, and work towards finding a solution.
• Listen actively to understand the customer's issue

• Empathize with the customer's frustration

• Apologize for any inconvenience caused

• Offer a solution or escalate the issue to a supervisor if necessary
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About yourself, experience

Q1. Software used, inventory
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Q1. Normal question no deficult
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Q1. Normal question related process
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Q1. Normal question related process
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Q1. Basics of tools
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Q2. Moderate and logical
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Q1. What's your strength and weakness
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Q2. About the company structure
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Q3. About the company
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Q4. Turnover for last one year
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Q5. Some interesting questions
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Q1. Tell about your self
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Q2. Women empowerment
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Q3. Why did you choose health care
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Q4. Tell me about your college days
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