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CIEL HR Customer Service Associate Interview Questions and Answers

Updated 14 Oct 2023

CIEL HR Customer Service Associate Interview Experiences

1 interview found

Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before Oct 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Self introduction, Basic logical question
Round 3 - One-on-one 

(1 Question)

  • Q1. What is customer service Kpi Kra
  • Ans. 

    Customer service KPIs and KRA are key performance indicators and key result areas used to measure and evaluate the effectiveness of customer service operations.

    • Customer service KPIs are quantifiable metrics used to measure the performance of customer service operations, such as response time, customer satisfaction scores, and resolution rates.

    • Customer service KRAs are specific areas of focus or goals that customer serv...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - If you don't have any option then only join this.no future security.HR never support you and very rude.

Interview questions from similar companies

I applied via Naukri.com and was interviewed in Sep 2020. There were 3 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Flexibility towards night shifts
  • Ans. 

    I am flexible towards night shifts and can adjust my schedule accordingly.

    • I have experience working night shifts and understand the importance of being available for the job.

    • I am willing to adjust my personal schedule to accommodate night shifts.

    • I understand that night shifts may be necessary in certain industries and am prepared to work them if required.

  • Answered by AI
  • Q2. Subject matter expertise over the post advertised
  • Q3. Past experiences
  • Q4. Do you think the past experience and the current opening are similar? If yes, then what is the similarity? If not, then what are the differences?

Interview Preparation Tips

Interview preparation tips for other job seekers - The major part of the interview is undertaken by the client which is mostly an overseas entity. So the focus must be on to impress the client.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before May 2023. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. Related to peactical questions
  • Q2. Scenario based questiins
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Nov 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Normal question no deficult
Round 3 - One-on-one 

(1 Question)

  • Q1. Normal question related process
Round 4 - One-on-one 

(1 Question)

  • Q1. Normal question related process
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
More than 8 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Dec 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. How can you customer problem handling
  • Ans. 

    Customer problem handling involves active listening, empathy, problem-solving skills, and effective communication.

    • Active listening to understand the customer's issue

    • Show empathy towards the customer's situation

    • Use problem-solving skills to find a solution

    • Communicate effectively with the customer throughout the process

  • Answered by AI
  • Q2. How can customer evry problem solve
  • Ans. 

    Customer problems can be solved by actively listening, empathizing, finding solutions, and following up.

    • Listen actively to understand the issue

    • Empathize with the customer's frustration

    • Find a suitable solution to resolve the problem

    • Follow up with the customer to ensure satisfaction

    • Provide clear communication throughout the process

  • Answered by AI
  • Q3. How do you handle an angry customer?
  • Ans. 

    I listen to their concerns, empathize with them, apologize for the inconvenience, and work towards finding a solution.

    • Listen actively to understand the customer's issue

    • Empathize with the customer's frustration

    • Apologize for any inconvenience caused

    • Offer a solution or escalate the issue to a supervisor if necessary

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - The best introduced my self please
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. Basics of tools
  • Q2. Moderate and logical

I appeared for an interview in Oct 2020.

Interview Questionnaire 

1 Question

  • Q1. Introduced yourself

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Dec 2023. There was 1 interview round.

Round 1 - Aptitude Test 

Simple English grammar test

Interview Preparation Tips

Interview preparation tips for other job seekers - Contract based jobs .There is no guarantee for the job but work is good .

I applied via Recruitment Consulltant and was interviewed in Feb 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. Tell me about your self?
  • Ans. Tell about ur self in bref add ur academic details ur achievements and ur family details. Add ur short term and long term goals add ur strength and weakness end with the thanks and regards.
  • Answered Anonymously

Interview Preparation Tips

Interview preparation tips for other job seekers - Explain ur career goals and also ur academic projects in detail mostly they will give you one situation and ask the question on that situations so be cam and give the answers according to you.
Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. What is Ip address
  • Ans. 

    An IP address is a unique numerical label assigned to each device connected to a computer network.

    • IP address stands for Internet Protocol address.

    • It is used to identify and locate devices on a network.

    • There are two types of IP addresses - IPv4 and IPv6.

    • IPv4 addresses are written in the format of four sets of numbers separated by periods (e.g. 192.168.1.1).

    • IPv6 addresses are longer and written in hexadecimal format (e.g

  • Answered by AI
  • Q2. What is internal and external access
  • Ans. 

    Internal and external access refer to the ability to access resources within or outside of a network.

    • Internal access refers to accessing resources within a network, such as files on a company server.

    • External access refers to accessing resources outside of a network, such as websites on the internet.

    • Internal access is typically more secure as it is controlled by the network administrator.

    • External access may require addi...

  • Answered by AI

Skills evaluated in this interview

CIEL HR Interview FAQs

How many rounds are there in CIEL HR Customer Service Associate interview?
CIEL HR interview process usually has 3 rounds. The most common rounds in the CIEL HR interview process are One-on-one Round and Resume Shortlist.

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CIEL HR Customer Service Associate Interview Process

based on 1 interview

Interview experience

1
  
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CIEL HR Customer Service Associate Salary
based on 4 salaries
₹2.5 L/yr - ₹7 L/yr
32% more than the average Customer Service Associate Salary in India
View more details

CIEL HR Customer Service Associate Reviews and Ratings

based on 1 review

4.0/5

Rating in categories

3.0

Skill development

4.0

Work-life balance

4.0

Salary

1.0

Job security

3.0

Company culture

3.0

Promotions

3.0

Work satisfaction

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