2 CIEL HR Customer Service Associate Interview Questions & Answers | Complete Prep Guide 2025

CIEL HR Customer Service Associate Interview Experiences

1 interview found

Customer Service Associate Interview Questions & Answers

Anonymous

posted on 14 Oct 2023

Interview experience

Bad

Difficulty level

Easy

Process Duration

Less than 2 weeks

Result

Selected

I applied via Company Website and was interviewed before Oct 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

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Round 2 - One-on-one

(1 Question)

Q1. Self introduction, Basic logical question

Add your answer

Round 3 - One-on-one

(1 Question)

Q1. What is customer service Kpi Kra

Ans.

Customer service KPIs and KRA are key performance indicators and key result areas used to measure and evaluate the effectiveness of customer service operations.

Customer service KPIs are quantifiable metrics used to measure the performance of customer service operations, such as response time, customer satisfaction scores, and resolution rates.
Customer service KRAs are specific areas of focus or goals that customer serv...

Answered by AI

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Interview Preparation Tips

Interview preparation tips for other job seekers - If you don't have any option then only join this.no future security.HR never support you and very rude.

Saint-Gobain

We thank our employees for rating us 4/5 on AmbitionBox

Join a company where our employee's ratings speak volumes.

Top trending discussions

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Interview Tips & Stories

5d (edited)

timepasstiwari

A Digital Markter

Got Rejected In an Interview, Just Because I Didn’t Answer a Personal Question

So, I got invited for this interview, and they told me to be there at 9 AM. Of course, I get there early, like 8:30, because I don't want to be late. But then I end up waiting for 1.5 hours... read more

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Interview questions from similar companies

Customer Service Associate Interview Questions & Answers

Team Lease

Anonymous

posted on 7 Jun 2023

Interview experience

Excellent

Difficulty level

Easy

Process Duration

More than 8 weeks

Result

Selected

I applied via Company Website and was interviewed in Dec 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - HR

(3 Questions)

Q1. How can you customer problem handling

Ans.

Customer problem handling involves active listening, empathy, problem-solving skills, and effective communication.

Active listening to understand the customer's issue
Show empathy towards the customer's situation
Use problem-solving skills to find a solution
Communicate effectively with the customer throughout the process

Answered by AI

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Q2. How can customer evry problem solve

Ans.

Customer problems can be solved by actively listening, empathizing, finding solutions, and following up.

Listen actively to understand the issue
Empathize with the customer's frustration
Find a suitable solution to resolve the problem
Follow up with the customer to ensure satisfaction
Provide clear communication throughout the process

Answered by AI

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Q3. How do you handle an angry customer?

Ans.

I listen to their concerns, empathize with them, apologize for the inconvenience, and work towards finding a solution.

Listen actively to understand the customer's issue
Empathize with the customer's frustration
Apologize for any inconvenience caused
Offer a solution or escalate the issue to a supervisor if necessary

Answered by AI

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Interview Preparation Tips

Interview preparation tips for other job seekers - The best introduced my self please

Senior Associate Interview Questions & Answers

ABC Consultants

Anonymous

posted on 19 Oct 2023

Interview experience

Good

Difficulty level

Process Duration

Result

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - Aptitude Test

About yourself, experience

Round 3 - Technical

(1 Question)

Q1. Software used, inventory

Add your answer

Senior Associate Interview Questions & Answers

ABC Consultants

Anonymous

posted on 7 Sep 2024

Interview experience

Poor

Difficulty level

Process Duration

Result

Round 1 - Technical

(2 Questions)

Q1. Sql db cache memory

Add your answer

Q2. Random but good to

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Senior Associate Interview Questions & Answers

ABC Consultants

Anonymous

posted on 2 Aug 2024

Interview experience

Good

Difficulty level

Process Duration

Result

Selected

I applied via Referral and was interviewed in Feb 2024. There was 1 interview round.

Round 1 - Technical

(2 Questions)

Q1. How to you do audit

Ans.

I conduct audits by thoroughly reviewing financial records, analyzing data, testing internal controls, and documenting findings.

Reviewing financial records to ensure accuracy and compliance
Analyzing data to identify any discrepancies or irregularities
Testing internal controls to assess effectiveness in preventing fraud or errors
Documenting findings and preparing audit reports for management

Answered by AI

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Q2. Expectations from this role

Ans.

Expectations include leading projects, mentoring junior staff, and contributing to strategic decision-making.

Leading and managing projects from start to finish
Mentoring and developing junior staff members
Contributing to strategic decision-making processes
Demonstrating strong analytical and problem-solving skills
Excellent communication and interpersonal skills
Ability to work effectively in a team environment

Answered by AI

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Interview Preparation Tips

Interview preparation tips for other job seekers - Never lie in an interview

Senior Associate Interview Questions & Answers

Randstad

Sachin Sawane

posted on 13 Dec 2023

Interview experience

Excellent

Difficulty level

Easy

Process Duration

Less than 2 weeks

Result

Selected

I applied via Referral and was interviewed in Nov 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - HR

(1 Question)

Q1. Normal question no deficult

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Round 3 - One-on-one

(1 Question)

Q1. Normal question related process

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Round 4 - One-on-one

(1 Question)

Q1. Normal question related process

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Senior Associate Interview Questions & Answers

Randstad

Anonymous

posted on 1 Aug 2024

Interview experience

Good

Difficulty level

Process Duration

Result

Round 1 - Technical

(2 Questions)

Q1. Basics of tools

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Q2. Moderate and logical

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Customer Service Executive Interview Questions & Answers

Iksula

posted on 14 Sep 2020

I applied via Naukri.com and was interviewed in Aug 2020. There were 4 interview rounds.

Interview Questionnaire

1 Question

Q1. Tell me some bad and good experience you might have had with your previous experience as a customer service executive.

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - The key to crack any interview at any company is not just your experience or qualifications, but also your personality, I.e. the way you speak, the way you greet them, the way you walk in and sit, the manner you show, the way you're dressed,........ To read more..
Visit: -----/

Customer Service Executive Interview Questions & Answers

Iksula

Anonymous

posted on 18 Jul 2024

Interview experience

Excellent

Difficulty level

Process Duration

Result

Round 1 - Technical

(4 Questions)

Q1. Tell about your self

Add your answer

Q2. Women empowerment

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Q3. Why did you choose health care

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Q4. Tell me about your college days

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Customer Care Executive Interview Questions & Answers

Adecco Group

Anonymous

posted on 10 Oct 2023

Interview experience

Bad

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

No response

I applied via Job Fair and was interviewed in Sep 2023. There was 1 interview round.

Round 1 - Self introduce

(5 Questions)

Q1. What's your strength and weakness

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Q2. About the company structure

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Q3. About the company

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Q4. Turnover for last one year

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Q5. Some interesting questions

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Interview Preparation Tips

Topics to prepare for Adecco Group Customer Care Executive interview:

About the company and turnover

Interview preparation tips for other job seekers - Now a days all are asking about the recommendations.... There are not at seeing the our talent

CIEL HR Interview FAQs

How many rounds are there in CIEL HR Customer Service Associate interview?

CIEL HR interview process usually has 3 rounds. The most common rounds in the CIEL HR interview process are One-on-one Round and Resume Shortlist.

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CIEL HR Customer Service Associate Salary

based on 4 salaries

₹2.5 L/yr - ₹7 L/yr

34% more than the average Customer Service Associate Salary in India

View more details

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