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CIEL HR Customer Service Associate Interview Questions and Answers

Updated 14 Oct 2023

CIEL HR Customer Service Associate Interview Experiences

1 interview found

Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before Oct 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Self introduction, Basic logical question
Round 3 - One-on-one 

(1 Question)

  • Q1. What is customer service Kpi Kra
  • Ans. 

    Customer service KPIs and KRA are key performance indicators and key result areas used to measure and evaluate the effectiveness of customer service operations.

    • Customer service KPIs are quantifiable metrics used to measure the performance of customer service operations, such as response time, customer satisfaction scores, and resolution rates.

    • Customer service KRAs are specific areas of focus or goals that customer serv...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - If you don't have any option then only join this.no future security.HR never support you and very rude.

Interview questions from similar companies

Interview experience
2
Poor
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. Sql db cache memory
  • Q2. Random but good to
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
Selected Selected

I applied via Referral and was interviewed in Feb 2024. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. How to you do audit
  • Ans. 

    I conduct audits by thoroughly reviewing financial records, analyzing data, testing internal controls, and documenting findings.

    • Reviewing financial records to ensure accuracy and compliance

    • Analyzing data to identify any discrepancies or irregularities

    • Testing internal controls to assess effectiveness in preventing fraud or errors

    • Documenting findings and preparing audit reports for management

  • Answered by AI
  • Q2. Expectations from this role
  • Ans. 

    Expectations include leading projects, mentoring junior staff, and contributing to strategic decision-making.

    • Leading and managing projects from start to finish

    • Mentoring and developing junior staff members

    • Contributing to strategic decision-making processes

    • Demonstrating strong analytical and problem-solving skills

    • Excellent communication and interpersonal skills

    • Ability to work effectively in a team environment

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Never lie in an interview
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
More than 8 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Dec 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. How can you customer problem handling
  • Ans. 

    Customer problem handling involves active listening, empathy, problem-solving skills, and effective communication.

    • Active listening to understand the customer's issue

    • Show empathy towards the customer's situation

    • Use problem-solving skills to find a solution

    • Communicate effectively with the customer throughout the process

  • Answered by AI
  • Q2. How can customer evry problem solve
  • Ans. 

    Customer problems can be solved by actively listening, empathizing, finding solutions, and following up.

    • Listen actively to understand the issue

    • Empathize with the customer's frustration

    • Find a suitable solution to resolve the problem

    • Follow up with the customer to ensure satisfaction

    • Provide clear communication throughout the process

  • Answered by AI
  • Q3. How do you handle an angry customer?
  • Ans. 

    I listen to their concerns, empathize with them, apologize for the inconvenience, and work towards finding a solution.

    • Listen actively to understand the customer's issue

    • Empathize with the customer's frustration

    • Apologize for any inconvenience caused

    • Offer a solution or escalate the issue to a supervisor if necessary

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - The best introduced my self please
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

About yourself, experience

Round 3 - Technical 

(1 Question)

  • Q1. Software used, inventory
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Nov 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Normal question no deficult
Round 3 - One-on-one 

(1 Question)

  • Q1. Normal question related process
Round 4 - One-on-one 

(1 Question)

  • Q1. Normal question related process
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. Basics of tools
  • Q2. Moderate and logical

I was interviewed in Oct 2020.

Interview Questionnaire 

1 Question

  • Q1. Introduced yourself

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident
Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Job Fair and was interviewed in Sep 2023. There was 1 interview round.

Round 1 - Self introduce 

(5 Questions)

  • Q1. What's your strength and weakness
  • Q2. About the company structure
  • Q3. About the company
  • Q4. Turnover for last one year
  • Q5. Some interesting questions

Interview Preparation Tips

Topics to prepare for Adecco Group Customer Care Executive interview:
  • About the company and turnover
Interview preparation tips for other job seekers - Now a days all are asking about the recommendations.... There are not at seeing the our talent
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(4 Questions)

  • Q1. Tell about your self
  • Q2. Women empowerment
  • Q3. Why did you choose health care
  • Q4. Tell me about your college days

CIEL HR Interview FAQs

How many rounds are there in CIEL HR Customer Service Associate interview?
CIEL HR interview process usually has 3 rounds. The most common rounds in the CIEL HR interview process are One-on-one Round and Resume Shortlist.

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CIEL HR Customer Service Associate Interview Process

based on 1 interview

Interview experience

1
  
Bad
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CIEL HR Customer Service Associate Salary
based on 4 salaries
₹2.5 L/yr - ₹7 L/yr
34% more than the average Customer Service Associate Salary in India
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CIEL HR Customer Service Associate Reviews and Ratings

based on 1 review

4.0/5

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3.0

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4.0

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4.0

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3.0

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3.0

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3.0

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