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CIEL HR
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I applied via Company Website and was interviewed before Oct 2022. There were 3 interview rounds.
Customer service KPIs and KRA are key performance indicators and key result areas used to measure and evaluate the effectiveness of customer service operations.
Customer service KPIs are quantifiable metrics used to measure the performance of customer service operations, such as response time, customer satisfaction scores, and resolution rates.
Customer service KRAs are specific areas of focus or goals that customer serv...
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I applied via Referral and was interviewed in Feb 2024. There was 1 interview round.
I conduct audits by thoroughly reviewing financial records, analyzing data, testing internal controls, and documenting findings.
Reviewing financial records to ensure accuracy and compliance
Analyzing data to identify any discrepancies or irregularities
Testing internal controls to assess effectiveness in preventing fraud or errors
Documenting findings and preparing audit reports for management
Expectations include leading projects, mentoring junior staff, and contributing to strategic decision-making.
Leading and managing projects from start to finish
Mentoring and developing junior staff members
Contributing to strategic decision-making processes
Demonstrating strong analytical and problem-solving skills
Excellent communication and interpersonal skills
Ability to work effectively in a team environment
I applied via Company Website and was interviewed in Dec 2022. There were 2 interview rounds.
Customer problem handling involves active listening, empathy, problem-solving skills, and effective communication.
Active listening to understand the customer's issue
Show empathy towards the customer's situation
Use problem-solving skills to find a solution
Communicate effectively with the customer throughout the process
Customer problems can be solved by actively listening, empathizing, finding solutions, and following up.
Listen actively to understand the issue
Empathize with the customer's frustration
Find a suitable solution to resolve the problem
Follow up with the customer to ensure satisfaction
Provide clear communication throughout the process
I listen to their concerns, empathize with them, apologize for the inconvenience, and work towards finding a solution.
Listen actively to understand the customer's issue
Empathize with the customer's frustration
Apologize for any inconvenience caused
Offer a solution or escalate the issue to a supervisor if necessary
About yourself, experience
I applied via Referral and was interviewed in Nov 2023. There were 4 interview rounds.
I was interviewed in Oct 2020.
I applied via Job Fair and was interviewed in Sep 2023. There was 1 interview round.
based on 1 interview
Interview experience
based on 1 review
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