CIEL HR Customer Service Associate Interview Questions and Answers

Q1. Related to peactical questions
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Q2. Scenario based questiins
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Q1. Normal question no deficult
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Q1. Normal question related process
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Q1. Normal question related process
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Q1. How can you customer problem handling
Ans. 
Customer problem handling involves active listening, empathy, problem-solving skills, and effective communication.
• Active listening to understand the customer's issue

• Show empathy towards the customer's situation

• Use problem-solving skills to find a solution

• Communicate effectively with the customer throughout the process
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Q2. How can customer evry problem solve
Ans. 
Customer problems can be solved by actively listening, empathizing, finding solutions, and following up.
• Listen actively to understand the issue

• Empathize with the customer's frustration

• Find a suitable solution to resolve the problem

• Follow up with the customer to ensure satisfaction

• Provide clear communication throughout the process
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Q3. How do you handle an angry customer?
Ans. 
I listen to their concerns, empathize with them, apologize for the inconvenience, and work towards finding a solution.
• Listen actively to understand the customer's issue

• Empathize with the customer's frustration

• Apologize for any inconvenience caused

• Offer a solution or escalate the issue to a supervisor if necessary
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Q1. Basics of tools
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Q2. Moderate and logical
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Simple English grammar test

Q1. Tell me about your self?
Ans. Tell about ur self in bref add ur academic details ur achievements and ur family details. Add ur short term and long term goals add ur strength and weakness end with the thanks and regards.
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Q1. What is Ip address
Ans. 
An IP address is a unique numerical label assigned to each device connected to a computer network.
• IP address stands for Internet Protocol address.

• It is used to identify and locate devices on a network.

• There are two types of IP addresses - IPv4 and IPv6.

• IPv4 addresses are written in the format of four sets of numbers separated by periods (e.g. 192.168.1.1).

• IPv6 addresses are longer and written in hexadecimal format (e.g
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Q2. What is internal and external access
Ans. 
Internal and external access refer to the ability to access resources within or outside of a network.
• Internal access refers to accessing resources within a network, such as files on a company server.

• External access refers to accessing resources outside of a network, such as websites on the internet.

• Internal access is typically more secure as it is controlled by the network administrator.

• External access may require addi...read more
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