Randstad Customer Support Executive Interview Questions and Answers

Q1. How to sale credit card? And explain
Ans. 
To sell a credit card, understand the customer's needs, highlight benefits, and offer incentives.
• Understand customer's financial needs and spending habits

• Highlight benefits such as rewards, cashback, and fraud protection

• Offer incentives such as sign-up bonuses or waived fees

• Provide clear and concise information about interest rates and fees

• Address any concerns or objections the customer may have
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Q1. Self introduction
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Q2. Whats your Education
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Q3. 12th + 2year ITI + 6 year experience
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Q1. 1:Self introduction
Ans. 2: memorable day in your life
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Q1. Explain your previous job role
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Profit and loss average , simple intesest

Fibonacci numbers , prime numbers , even odd numbers

Q1. Self introduction, Basic logical question
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Q1. What is customer service Kpi Kra
Ans. 
Customer service KPIs and KRA are key performance indicators and key result areas used to measure and evaluate the effectiveness of customer service operations.
• Customer service KPIs are quantifiable metrics used to measure the performance of customer service operations, such as response time, customer satisfaction scores, and resolution rates.

• Customer service KRAs are specific areas of focus or goals that customer serv...read more
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English Test

Q1. Tell me something about yourself
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Q1. Why do you want to leave your current organization
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Q1. What are your salary expectations?
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Q1. SQL, Oracle PL SQL QUESTIONS
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Q2. DML DDL TRIGGER PROCEDURE ETC
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