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First Advantage Customer Service Associate Interview Questions and Answers
First Advantage Customer Service Associate Interview Experiences
1 interview found
I applied via Recruitment Consulltant and was interviewed in Apr 2022. There was 1 interview round.
(3 Questions)
- Q1. Tell me about your experience with customers
- Q2. Do you know how to use office?
- Ans.
Yes, I am proficient in using Microsoft Office suite including Word, Excel, PowerPoint, and Outlook.
I am comfortable with creating and editing documents in Word.
I can create and manage spreadsheets in Excel.
I can create and deliver presentations using PowerPoint.
I am familiar with managing emails and calendars in Outlook.
I can use advanced features like mail merge, pivot tables, and charts in Excel.
I am comfortable wit
- Q3. Have you ever worked in team?
Interview Preparation Tips
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Selected
I applied via Company Website and was interviewed in Dec 2022. There were 2 interview rounds.
(3 Questions)
- Q1. How can you customer problem handling
- Ans.
Customer problem handling involves active listening, empathy, problem-solving skills, and effective communication.
Active listening to understand the customer's issue
Show empathy towards the customer's situation
Use problem-solving skills to find a solution
Communicate effectively with the customer throughout the process
- Q2. How can customer evry problem solve
- Ans.
Customer problems can be solved by actively listening, empathizing, finding solutions, and following up.
Listen actively to understand the issue
Empathize with the customer's frustration
Find a suitable solution to resolve the problem
Follow up with the customer to ensure satisfaction
Provide clear communication throughout the process
- Q3. How do you handle an angry customer?
- Ans.
I listen to their concerns, empathize with them, apologize for the inconvenience, and work towards finding a solution.
Listen actively to understand the customer's issue
Empathize with the customer's frustration
Apologize for any inconvenience caused
Offer a solution or escalate the issue to a supervisor if necessary
Interview Preparation Tips
Selected
I applied via Company Website and was interviewed before Oct 2022. There were 3 interview rounds.
(1 Question)
- Q1. Self introduction, Basic logical question
(1 Question)
- Q1. What is customer service Kpi Kra
- Ans.
Customer service KPIs and KRA are key performance indicators and key result areas used to measure and evaluate the effectiveness of customer service operations.
Customer service KPIs are quantifiable metrics used to measure the performance of customer service operations, such as response time, customer satisfaction scores, and resolution rates.
Customer service KRAs are specific areas of focus or goals that customer serv...
Interview Preparation Tips
Selected
I applied via Naukri.com and was interviewed in Apr 2024. There was 1 interview round.
(1 Question)
- Q1. About the working experience
Interview Preparation Tips
Selected
I applied via Company Website and was interviewed in Dec 2022. There were 2 interview rounds.
(3 Questions)
- Q1. How can you customer problem handling
- Ans.
Customer problem handling involves active listening, empathy, problem-solving skills, and effective communication.
Active listening to understand the customer's issue
Show empathy towards the customer's situation
Use problem-solving skills to find a solution
Communicate effectively with the customer throughout the process
- Q2. How can customer evry problem solve
- Ans.
Customer problems can be solved by actively listening, empathizing, finding solutions, and following up.
Listen actively to understand the issue
Empathize with the customer's frustration
Find a suitable solution to resolve the problem
Follow up with the customer to ensure satisfaction
Provide clear communication throughout the process
- Q3. How do you handle an angry customer?
- Ans.
I listen to their concerns, empathize with them, apologize for the inconvenience, and work towards finding a solution.
Listen actively to understand the customer's issue
Empathize with the customer's frustration
Apologize for any inconvenience caused
Offer a solution or escalate the issue to a supervisor if necessary
Interview Preparation Tips
Selected
I applied via Company Website and was interviewed before Oct 2022. There were 3 interview rounds.
(1 Question)
- Q1. Self introduction, Basic logical question
(1 Question)
- Q1. What is customer service Kpi Kra
- Ans.
Customer service KPIs and KRA are key performance indicators and key result areas used to measure and evaluate the effectiveness of customer service operations.
Customer service KPIs are quantifiable metrics used to measure the performance of customer service operations, such as response time, customer satisfaction scores, and resolution rates.
Customer service KRAs are specific areas of focus or goals that customer serv...
Interview Preparation Tips
Engineer- Customer Support Interview Questions & Answers
IMPACT Infotech
Anonymous
posted on 11 Jul 2021
Interview Questionnaire
4 Questions
- Q1. What is the deffirent OST and PST
- Ans.
OST and PST are file formats used by Microsoft Outlook to store email, contacts, and other data.
OST stands for Offline Storage Table and is used by Outlook to store a copy of mailbox data from an Exchange server.
OST files allow users to access their mailbox data even when they are not connected to the server.
PST stands for Personal Storage Table and is used by Outlook to store email, contacts, calendar items, and other...
- Q2. What is the DNS
- Ans.
DNS stands for Domain Name System. It is a system that translates domain names into IP addresses.
DNS is like a phonebook for the internet
It helps to locate websites by translating domain names into IP addresses
DNS servers store information about domain names and their corresponding IP addresses
DNS is essential for browsing the internet and accessing websites
- Q3. TFTand SMTP deffirent
- Q4. What is the IP addressing
- Ans.
IP addressing is a method of assigning unique numerical identifiers to devices connected to a network.
IP addressing stands for Internet Protocol addressing.
It is a numerical label assigned to each device connected to a network.
It is used to identify and communicate with devices on a network.
There are two types of IP addresses: IPv4 and IPv6.
IPv4 addresses are 32-bit numbers and IPv6 addresses are 128-bit numbers.
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First Advantage Customer Service Associate Interview Process
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