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First Advantage Customer Service Associate Interview Questions and Answers
First Advantage Customer Service Associate Interview Experiences
1 interview found
Anonymous
I applied via Recruitment Consulltant and was interviewed in Apr 2022. There was 1 interview round.
(3 Questions)
- Q1. Tell me about your experience with customers
- Q2. Do you know how to use office?
- Ans.
Yes, I am proficient in using Microsoft Office suite including Word, Excel, PowerPoint, and Outlook.
I am comfortable with creating and editing documents in Word.
I can create and manage spreadsheets in Excel.
I can create and deliver presentations using PowerPoint.
I am familiar with managing emails and calendars in Outlook.
I can use advanced features like mail merge, pivot tables, and charts in Excel.
I am comfortable wit
- Q3. Have you ever worked in team?
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I applied via Naukri.com and was interviewed in Sep 2020. There were 3 interview rounds.
Interview Questionnaire
4 Questions
- Q1. Flexibility towards night shifts
- Ans.
I am flexible towards night shifts and can adjust my schedule accordingly.
I have experience working night shifts and understand the importance of being available for the job.
I am willing to adjust my personal schedule to accommodate night shifts.
I understand that night shifts may be necessary in certain industries and am prepared to work them if required.
- Q2. Subject matter expertise over the post advertised
- Q3. Past experiences
- Q4. Do you think the past experience and the current opening are similar? If yes, then what is the similarity? If not, then what are the differences?
Interview Preparation Tips
Selected
I applied via Company Website and was interviewed before Oct 2022. There were 3 interview rounds.
(1 Question)
- Q1. Self introduction, Basic logical question
(1 Question)
- Q1. What is customer service Kpi Kra
- Ans.
Customer service KPIs and KRA are key performance indicators and key result areas used to measure and evaluate the effectiveness of customer service operations.
Customer service KPIs are quantifiable metrics used to measure the performance of customer service operations, such as response time, customer satisfaction scores, and resolution rates.
Customer service KRAs are specific areas of focus or goals that customer serv...
Interview Preparation Tips
Haritha reddy
Selected
I applied via Naukri.com and was interviewed before May 2023. There was 1 interview round.
(2 Questions)
- Q1. Related to peactical questions
- Q2. Scenario based questiins
Selected
I applied via Company Website and was interviewed in Dec 2022. There were 2 interview rounds.
(3 Questions)
- Q1. How can you customer problem handling
- Ans.
Customer problem handling involves active listening, empathy, problem-solving skills, and effective communication.
Active listening to understand the customer's issue
Show empathy towards the customer's situation
Use problem-solving skills to find a solution
Communicate effectively with the customer throughout the process
- Q2. How can customer evry problem solve
- Ans.
Customer problems can be solved by actively listening, empathizing, finding solutions, and following up.
Listen actively to understand the issue
Empathize with the customer's frustration
Find a suitable solution to resolve the problem
Follow up with the customer to ensure satisfaction
Provide clear communication throughout the process
- Q3. How do you handle an angry customer?
- Ans.
I listen to their concerns, empathize with them, apologize for the inconvenience, and work towards finding a solution.
Listen actively to understand the customer's issue
Empathize with the customer's frustration
Apologize for any inconvenience caused
Offer a solution or escalate the issue to a supervisor if necessary
Interview Preparation Tips
(2 Questions)
- Q1. Basics of tools
- Q2. Moderate and logical
Sachin Sawane
Selected
I applied via Referral and was interviewed in Nov 2023. There were 4 interview rounds.
(1 Question)
- Q1. Normal question no deficult
(1 Question)
- Q1. Normal question related process
(1 Question)
- Q1. Normal question related process
I appeared for an interview in Oct 2020.
Interview Questionnaire
1 Question
- Q1. Introduced yourself
Interview Preparation Tips
Selected
I applied via Naukri.com and was interviewed before Dec 2023. There was 1 interview round.
Simple English grammar test
Interview Preparation Tips
Selected
I applied via Naukri.com and was interviewed in Apr 2024. There was 1 interview round.
(1 Question)
- Q1. About the working experience
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First Advantage Customer Service Associate Interview Process
based on 1 interview
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