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IGT Solutions Interview Questions and Answers
92 Interview questions
Addressing an angry customer requires empathy, active listening, and effective problem-solving to restore their trust and satisfaction.
Stay calm and composed; your demeanor can influence the customer's emotions.
Listen actively to their concerns without interrupting; for example, nodding and using phrases like 'I understand.'
Empathize with their situation; say something like, 'I can see why you're upset.'
Apologize ...
Empathize, listen actively, and provide solutions to address the passenger's concerns effectively.
Acknowledge their frustration: 'I understand how this situation can be upsetting.'
Listen actively: Allow them to express their concerns without interruption.
Provide clear solutions: Offer options such as rebooking or compensation.
Stay calm and composed: Your demeanor can help de-escalate the situation.
Follow up: Ensur...
The IITA number is a unique identifier for bookings, essential for tracking and managing reservations efficiently.
Unique Identifier: The IITA number serves as a distinct reference for each booking, ensuring easy retrieval and management.
Tracking: It allows for effective tracking of bookings, helping in monitoring changes or cancellations.
Integration: The IITA number can be integrated into various systems for seaml...
Charging a customer via IBAN involves direct debit transactions, requiring authorization and compliance with banking regulations.
Obtain Customer Authorization: Ensure you have explicit consent from the customer to charge their account using their IBAN.
Use a Payment Processor: Partner with a payment processor that supports direct debit transactions using IBANs, such as SEPA in Europe.
Initiate Direct Debit: Create a...
To list all airlines with their codes, utilize IATA and ICAO codes, often found in aviation databases or APIs.
IATA Codes: These are three-letter codes used by airlines and travel agents, e.g., 'AA' for American Airlines.
ICAO Codes: These are four-letter codes used for international flight operations, e.g., 'AAL' for American Airlines.
Aviation Databases: Use resources like the International Air Transport Associatio...
CSAT measures customer satisfaction, while DSAT indicates dissatisfaction, both crucial for assessing service quality.
CSAT Formula: CSAT = (Number of Satisfied Customers / Total Number of Respondents) x 100. Example: If 80 out of 100 customers are satisfied, CSAT = 80%.
DSAT Formula: DSAT = (Number of Dissatisfied Customers / Total Number of Respondents) x 100. Example: If 20 out of 100 customers are dissatisfied, ...
I have worked on various KPIs to measure efficiency, quality, and customer satisfaction in process management.
Process Efficiency: Measured by turnaround time for tasks, e.g., reducing processing time from 48 hours to 24 hours.
Quality Assurance: Monitored error rates, e.g., maintaining an error rate below 2% in data entry tasks.
Customer Satisfaction: Assessed through feedback scores, e.g., achieving a customer sati...
NPS measures customer loyalty and satisfaction based on their likelihood to recommend a service or product.
NPS is calculated by subtracting the percentage of detractors from promoters.
Promoters (score 9-10) are loyal customers who will recommend the service.
Detractors (score 0-6) are unhappy customers who may harm the brand's reputation.
For example, a company with 70% promoters and 10% detractors has an NPS of 60.
Enthusiastic customer service professional with a passion for helping others and a strong background in communication and problem-solving.
Background: I have over three years of experience in customer service roles, where I honed my skills in communication and conflict resolution.
Skills: I am proficient in using CRM software, which helps me track customer interactions and provide personalized service.
Achievements: ...
Customer service entails providing assistance and support to customers before, during, and after a purchase.
Listening to customer needs and concerns
Resolving issues and complaints in a timely manner
Providing product information and guidance
Building relationships with customers to ensure satisfaction
Offering personalized service to enhance customer experience
IGT Solutions Interview Experiences
233 interviews found
Mukhtar Ahamad
I applied via Walk-in and was interviewed before Aug 2021. There were 2 interview rounds.
(1 Question)
- Q1. Tell me about your self and why should we hire you.
(1 Question)
- Q1. GDS knowledge like what is command name field..and what is the command fare rules...
Interview Preparation Tips
- Interview and technical knowledge
Anonymous
Selected
I applied via Recruitment Consulltant and was interviewed in Sep 2024. There were 3 interview rounds.
(2 Questions)
- Q1. Tell me about yourself?
- Ans.
I am a detail-oriented individual with a strong background in data analysis and process improvement.
I have a Bachelor's degree in Business Administration with a focus on operations management.
I have experience working as a data analyst, where I improved efficiency by streamlining processes.
I am proficient in Excel, SQL, and data visualization tools like Tableau.
I am a quick learner and enjoy taking on new challenges.
- Q2. Which is the most memorable day in your life?
- Ans.
The day I graduated from college
Feeling of accomplishment after years of hard work
Celebrating with friends and family
Reflecting on the journey and looking forward to the future
(1 Question)
- Q1. Voice based question through a software
(4 Questions)
- Q1. Tell me about yourself?
- Ans.
I am a detail-oriented individual with a background in data analysis and strong problem-solving skills.
Graduated with a degree in Business Administration
Worked as a data analyst for XYZ Company
Proficient in Excel and data visualization tools
Strong analytical and problem-solving skills
Excellent attention to detail
- Q2. How was your last birthday?
- Ans.
My last birthday was spent with close friends and family, enjoying a delicious meal and exchanging thoughtful gifts.
Celebrated with close friends and family
Enjoyed a delicious meal
Exchanged thoughtful gifts
- Q3. Are you comfortable with night shifts? Have you discussed this in your family?
- Ans.
Yes, I am comfortable with night shifts and have discussed it with my family.
I am comfortable working night shifts as I have done so in previous roles.
I have discussed the possibility of working night shifts with my family and they are supportive.
I understand the importance of maintaining a healthy work-life balance even with night shifts.
- Q4. How was your day today? What did you observe throughout the day?
- Ans.
My day was busy but productive. I observed a lot of teamwork and collaboration among colleagues.
Started the day with a team meeting to discuss goals and priorities
Worked on various tasks with different team members throughout the day
Witnessed effective communication and problem-solving skills in action
Noticed a positive and supportive work environment
Interview Preparation Tips
Selected
I appeared for an interview in Jan 2025.
(2 Questions)
- Q1. What does customer service entail?
- Ans.
Customer service entails providing assistance and support to customers before, during, and after a purchase.
Listening to customer needs and concerns
Resolving issues and complaints in a timely manner
Providing product information and guidance
Building relationships with customers to ensure satisfaction
Offering personalized service to enhance customer experience
- Q2. Tell me about yourself.
Interview Preparation Tips
90 min test containing verbal, Quantitative aptitude and question based on diagrams
(2 Questions)
- Q1. Which programming language will you prefer?
- Ans.
I prefer programming languages like Python and Java for their versatility and widespread use in the industry.
I prefer Python for its simplicity, readability, and vast libraries for various tasks.
I also like Java for its strong typing, object-oriented approach, and cross-platform compatibility.
I am open to learning new languages as needed for specific projects or tasks.
- Q2. Question based on projects and internships
(2 Questions)
- Q1. Generative AI basics like chatgpt, Gemini etc
- Q2. Little bit same like first round about programming languages and databases
Interview Preparation Tips
(1 Question)
- Q1. What is bpo?
- Ans.
BPO stands for Business Process Outsourcing, where a company contracts out specific business tasks to a third-party provider.
BPO involves outsourcing non-core business functions such as customer support, data entry, and payroll processing.
Companies often choose to outsource these tasks to save costs and focus on their core competencies.
Popular BPO destinations include India, the Philippines, and Eastern Europe.
Examples...
Interview Preparation Tips
Selected
I appeared for an interview in Jan 2025.
You need to take an assessment test in which a machine will evaluate your pronunciation, English grammar, speaking skills, and typing proficiency.
(1 Question)
- Q1. Could you please provide an overview of yourself, highlighting your work experiences, family background, knowledge of customer service, your daily routine for improving your English speaking and grammar sk...
- Ans.
Dedicated professional with diverse experience in customer service and a passion for continuous learning and improvement.
Work Experience: Over 3 years in customer service roles, handling inquiries and resolving issues effectively.
Family Background: Raised in a supportive family that values education and communication, fostering my interest in languages.
Customer Service Knowledge: Strong understanding of customer needs,...
Interview Preparation Tips
(3 Questions)
- Q1. What is inheritance
- Q2. What is polymorphism
- Q3. Write a code for string reverse
(2 Questions)
- Q1. What is Service Level?
- Ans.
Service Level is a metric used to measure the percentage of calls answered within a specific time frame.
Service Level is typically expressed as a percentage, such as 80% of calls answered within 20 seconds.
It is an important metric for call centers to ensure customer satisfaction and efficiency.
Service Level goals can vary depending on the industry and type of service being provided.
- Q2. What is attrition and Shrinkage?
- Ans.
Attrition is the rate at which employees leave a company, while shrinkage is the amount of time that employees are paid for but not actively working.
Attrition refers to the turnover rate of employees in a company.
Shrinkage includes time spent on breaks, meetings, training, and other non-productive activities.
Attrition can be calculated by dividing the number of employees who left by the average number of employees.
Shri...
Saurabh
Selected
I appeared for an interview in Apr 2025, where I was asked the following questions.
- Q1. Command related
- Q2. PNR create information
- Q3. GDS information
Interview Preparation Tips
Selected
I appeared for an interview in Mar 2025, where I was asked the following questions.
- Q1. Tell me about your daily routine.
- Ans.
My daily routine as a Customer Care Executive involves managing customer inquiries, resolving issues, and ensuring satisfaction.
Start the day by checking emails and messages for any urgent customer inquiries.
Review the previous day's interactions to follow up on unresolved issues.
Engage with customers via phone, chat, or email, providing assistance and solutions.
Document customer interactions and feedback in the CRM sy...
- Q2. Where do you see yourself in next five years.
- Ans.
In five years, I envision myself as a skilled Customer Care Executive, leading a team and enhancing customer satisfaction.
I aim to develop my skills in customer relationship management, ensuring I can handle complex customer issues effectively.
I plan to take on leadership roles, possibly managing a team of customer care representatives to improve service delivery.
I want to contribute to the development of training prog...
- Q3. Tell me about yourself.
- Q4. Tell me about your today's routine.
- Q5. What is customer service.
- Ans.
Customer service is the support and assistance provided to customers before, during, and after their purchase experience.
Involves addressing customer inquiries and resolving issues promptly.
Example: A customer calls to ask about a product's warranty, and the representative provides clear information.
Focuses on building relationships and ensuring customer satisfaction.
Example: Following up with a customer after a purcha...
Selected
I applied via Recruitment Consulltant and was interviewed in May 2024. There were 3 interview rounds.
(2 Questions)
- Q1. Tell me something about yourself
- Q2. About previous experience
(2 Questions)
- Q1. Tell me about yourself
- Q2. About previous company and process
(2 Questions)
- Q1. Asked about GDS and Amadeus
- Q2. Different questions on Amadeus
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IGT Solutions Interview FAQs
The duration of IGT Solutions interview process can vary, but typically it takes about less than 2 weeks to complete.
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IGT Solutions Interviews By Designations
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Interview Questions for Popular Designations
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Overall Interview Experience Rating
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IGT Solutions Reviews and Ratings
based on 3k reviews
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New Delhi,
Gurgaon / Gurugram
1-5 Yrs
₹ 1.5-3 LPA
|
Process Associate
3.8k
salaries
|  ₹1.8 L/yr - ₹5.5 L/yr |
|
Customer Service Executive
492
salaries
| ₹1.5 L/yr - ₹5 L/yr |
|
Team Lead
340
salaries
| ₹3 L/yr - ₹7.5 L/yr |
|
Customer Care Executive
278
salaries
| ₹1.5 L/yr - ₹4.7 L/yr |
|
Quality Analyst
253
salaries
| ₹1.9 L/yr - ₹6 L/yr |
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