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IGT Solutions CSR Executive Interview Questions and Answers
IGT Solutions CSR Executive Interview Experiences
1 interview found
Naman Soni
Selected
I appeared for an interview before Nov 2023.
(5 Questions)
- Q1. Introduce yourself
- Q2. What are your hobbies and explain briefly about your hobbies
- Q3. How can you handle aggressive customer
- Ans.
Stay calm, listen actively, empathize, set boundaries, offer solutions, escalate if necessary.
Remain calm and composed to de-escalate the situation
Listen actively to understand the customer's concerns
Empathize with the customer's frustration and show understanding
Set clear boundaries for acceptable behavior
Offer solutions or alternatives to address the customer's issue
If the situation becomes unmanageable, escalate to
- Q4. What is the full form of bpo and how it works
- Ans.
BPO stands for Business Process Outsourcing. It involves contracting a third-party service provider to handle specific business processes.
BPO involves outsourcing non-core business functions to specialized service providers.
Common BPO services include customer support, technical support, data entry, and back-office operations.
Companies opt for BPO to reduce costs, improve efficiency, and focus on core business activiti...
- Q5. What type of service igt provides
- Ans.
IGT provides a wide range of services including customer service, technology solutions, and consulting.
Customer service support for clients
Technology solutions for gaming industry
Consulting services for business strategy
Examples: customer support for online gaming platforms, technology solutions for lottery systems, consulting on market expansion
Interview Preparation Tips
Top trending discussions
Interview questions from similar companies
I applied via Recruitment Consulltant and was interviewed before Jul 2021. There were 3 interview rounds.
(1 Question)
- Q1. Self Introduction, Why BPO industry, flexible for night shifts,
- Ans. While introduction, please do not tell that you are born and bought from Bangalore, rather can say born and raised from Bangalore, Incase if the HR askes for your hobbies, if you are telling that you reading books, before that ensure that you had read some books, otherwise please avoid, Next, if the HR is telling regarding the positions that are open for, don't ask if its voice or non voice, because for both posit...
Prepare for language test, like grammar, then aptitude questions, essay writing,
(1 Question)
- Q1. Again self introduction, for freshers, probably you may be asked to speak on topic to check your thought flow, pronouction, sentence making, grammar. Again for experience, you need to briefly explain the...
Interview Preparation Tips
For experience, please ensure that you go through the resume and give the valid reason for leaving the previous job.
(1 Question)
- Q1. How can you handle customer
- Ans.
I handle customers by actively listening to their concerns and providing effective solutions.
Listen actively to understand their concerns
Empathize with their situation
Provide effective solutions to their problems
Maintain a positive and professional attitude
Follow up to ensure their satisfaction
Interview Preparation Tips
(1 Question)
- Q1. Personal interview
(1 Question)
- Q1. Privious company experience and bla bla
Interview Preparation Tips
Selected
I appeared for an interview in Jul 2024.
(3 Questions)
- Q1. They check your communication skills how can you deliver your answer to the clients.
- Q2. Tell me about yourself.
- Q3. They give you any topic you need to speak atleast 2-3 minutes.
Selected
I applied via Approached by Company and was interviewed in Dec 2024. There was 1 interview round.
(2 Questions)
- Q1. Mock call with angry customer
- Q2. Communication skills
Selected
I applied via Company Website and was interviewed in Mar 2023. There were 2 interview rounds.
(4 Questions)
- Q1. Just casual info about you like background checks and vocals
- Q2. Qualification, past experiences
- Q3. How to handle objections , how to deny someone if u are not able to help him and acceptance
- Q4. Be confident never show that you are nervous ,avoid fumbling over interview , no blank faces in interview
Selected
I applied via Recruitment Consulltant
(1 Question)
- Q1. Quickly run me through your profile?
Written test. Four options were given for each question. You have to select the correct answer.
They had given one topic. Everyone had to soeak three to four sentences on that particular topic.
In 2016 I was in my college day at that time . Group discussion we got one topic their were 2 team we were debating on a social topic. Interviewer was noticing the communication skills and confidence . It went smooth.
Well this was pen paper round all numerical and gramma question It was based normal apptitude test.
(1 Question)
- Q1. This was the third and the last round I went through the interview process this was telephonic round.. it was easy going. Tell me about your self? Where do you want to see yourself in 5 years? Why do we h...
Interview Preparation Tips
Keep yourself calm and be good on your communication.
I applied via Walk-in and was interviewed before Jan 2023. There was 1 interview round.
(1 Question)
- Q1. What's your interest, hobby, Tell me about yourself.
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IGT Solutions CSR Executive Interview Process
based on 1 interview
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IGT Solutions CSR Executive Reviews and Ratings
based on 7 reviews
Rating in categories
|
Process Associate
3.6k
salaries
|  ₹1 L/yr - ₹8.4 L/yr |
|
Customer Service Executive
521
salaries
| ₹1 L/yr - ₹6.5 L/yr |
|
Team Lead
321
salaries
| ₹2.4 L/yr - ₹7 L/yr |
|
Customer Care Executive
264
salaries
| ₹1 L/yr - ₹5 L/yr |
|
Quality Analyst
204
salaries
| ₹1.6 L/yr - ₹5.5 L/yr |
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