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IGT Solutions CSR Executive Interview Questions and Answers

Updated 29 Nov 2024

IGT Solutions CSR Executive Interview Experiences

1 interview found

CSR Executive Interview Questions & Answers

user image Naman Soni

posted on 29 Nov 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview before Nov 2023.

Round 1 - HR 

(5 Questions)

  • Q1. Introduce yourself
  • Q2. What are your hobbies and explain briefly about your hobbies
  • Q3. How can you handle aggressive customer
  • Ans. 

    Stay calm, listen actively, empathize, set boundaries, offer solutions, escalate if necessary.

    • Remain calm and composed to de-escalate the situation

    • Listen actively to understand the customer's concerns

    • Empathize with the customer's frustration and show understanding

    • Set clear boundaries for acceptable behavior

    • Offer solutions or alternatives to address the customer's issue

    • If the situation becomes unmanageable, escalate to

  • Answered by AI
  • Q4. What is the full form of bpo and how it works
  • Ans. 

    BPO stands for Business Process Outsourcing. It involves contracting a third-party service provider to handle specific business processes.

    • BPO involves outsourcing non-core business functions to specialized service providers.

    • Common BPO services include customer support, technical support, data entry, and back-office operations.

    • Companies opt for BPO to reduce costs, improve efficiency, and focus on core business activiti...

  • Answered by AI
  • Q5. What type of service igt provides
  • Ans. 

    IGT provides a wide range of services including customer service, technology solutions, and consulting.

    • Customer service support for clients

    • Technology solutions for gaming industry

    • Consulting services for business strategy

    • Examples: customer support for online gaming platforms, technology solutions for lottery systems, consulting on market expansion

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Read about your hobbies ,company background and how it works

Interview questions from similar companies

I applied via Recruitment Consulltant and was interviewed before Jul 2021. There were 3 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Self Introduction, Why BPO industry, flexible for night shifts,
  • Ans. While introduction, please do not tell that you are born and bought from Bangalore, rather can say born and raised from Bangalore, Incase if the HR askes for your hobbies, if you are telling that you reading books, before that ensure that you had read some books, otherwise please avoid, Next, if the HR is telling regarding the positions that are open for, don't ask if its voice or non voice, because for both posit...
  • Answered Anonymously
Round 2 - Aptitude Test 

Prepare for language test, like grammar, then aptitude questions, essay writing,

Round 3 - One-on-one 

(1 Question)

  • Q1. Again self introduction, for freshers, probably you may be asked to speak on topic to check your thought flow, pronouction, sentence making, grammar. Again for experience, you need to briefly explain the...

Interview Preparation Tips

Interview preparation tips for other job seekers - For freshers, please do relax otherwise will start fumbling with words.
For experience, please ensure that you go through the resume and give the valid reason for leaving the previous job.
Round 1 - One-on-one 

(1 Question)

  • Q1. How can you handle customer
  • Ans. 

    I handle customers by actively listening to their concerns and providing effective solutions.

    • Listen actively to understand their concerns

    • Empathize with their situation

    • Provide effective solutions to their problems

    • Maintain a positive and professional attitude

    • Follow up to ensure their satisfaction

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Soft call & passions with customer during the outbound call
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Other 

(1 Question)

  • Q1. Personal interview
Round 2 - HR 

(1 Question)

  • Q1. Privious company experience and bla bla

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident wen u attend the interview
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview in Jul 2024.

Round 1 - HR 

(3 Questions)

  • Q1. They check your communication skills how can you deliver your answer to the clients.
  • Q2. Tell me about yourself.
  • Q3. They give you any topic you need to speak atleast 2-3 minutes.
Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Dec 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Mock call with angry customer
  • Q2. Communication skills
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Mar 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(4 Questions)

  • Q1. Just casual info about you like background checks and vocals
  • Q2. Qualification, past experiences
  • Q3. How to handle objections , how to deny someone if u are not able to help him and acceptance
  • Q4. Be confident never show that you are nervous ,avoid fumbling over interview , no blank faces in interview
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
-
Result
Selected Selected

I applied via Recruitment Consulltant

Round 1 - One-on-one 

(1 Question)

  • Q1. Quickly run me through your profile?
Round 2 - Aptitude Test 

Written test. Four options were given for each question. You have to select the correct answer.

Round 3 - Group Discussion 

They had given one topic. Everyone had to soeak three to four sentences on that particular topic.

Round 1 - Group Discussion 

In 2016 I was in my college day at that time . Group discussion we got one topic their were 2 team we were debating on a social topic. Interviewer was noticing the communication skills and confidence . It went smooth.

Round 2 - Aptitude Test 

Well this was pen paper round all numerical and gramma question It was based normal apptitude test.

Round 3 - One-on-one 

(1 Question)

  • Q1. This was the third and the last round I went through the interview process this was telephonic round.. it was easy going. Tell me about your self? Where do you want to see yourself in 5 years? Why do we h...

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident
Keep yourself calm and be good on your communication.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in and was interviewed before Jan 2023. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. What's your interest, hobby, Tell me about yourself.

IGT Solutions Interview FAQs

How many rounds are there in IGT Solutions CSR Executive interview?
IGT Solutions interview process usually has 1 rounds. The most common rounds in the IGT Solutions interview process are HR.
What are the top questions asked in IGT Solutions CSR Executive interview?

Some of the top questions asked at the IGT Solutions CSR Executive interview -

  1. What is the full form of bpo and how it wo...read more
  2. How can you handle aggressive custo...read more
  3. What type of service igt provi...read more

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IGT Solutions CSR Executive Interview Process

based on 1 interview

Interview experience

4
  
Good
View more
IGT Solutions CSR Executive Salary
based on 11 salaries
₹1.2 L/yr - ₹3.1 L/yr
32% less than the average CSR Executive Salary in India
View more details

IGT Solutions CSR Executive Reviews and Ratings

based on 7 reviews

2.3/5

Rating in categories

2.8

Skill development

2.5

Work-life balance

2.1

Salary

2.7

Job security

2.4

Company culture

2.0

Promotions

2.4

Work satisfaction

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