Filter interviews by
I appeared for an interview before Nov 2023.
Stay calm, listen actively, empathize, set boundaries, offer solutions, escalate if necessary.
Remain calm and composed to de-escalate the situation
Listen actively to understand the customer's concerns
Empathize with the customer's frustration and show understanding
Set clear boundaries for acceptable behavior
Offer solutions or alternatives to address the customer's issue
If the situation becomes unmanageable, escalate to
BPO stands for Business Process Outsourcing. It involves contracting a third-party service provider to handle specific business processes.
BPO involves outsourcing non-core business functions to specialized service providers.
Common BPO services include customer support, technical support, data entry, and back-office operations.
Companies opt for BPO to reduce costs, improve efficiency, and focus on core business activiti...
IGT provides a wide range of services including customer service, technology solutions, and consulting.
Customer service support for clients
Technology solutions for gaming industry
Consulting services for business strategy
Examples: customer support for online gaming platforms, technology solutions for lottery systems, consulting on market expansion
Top trending discussions
I applied via Recruitment Consulltant and was interviewed before Jul 2021. There were 3 interview rounds.
Prepare for language test, like grammar, then aptitude questions, essay writing,
I handle customers by actively listening to their concerns and providing effective solutions.
Listen actively to understand their concerns
Empathize with their situation
Provide effective solutions to their problems
Maintain a positive and professional attitude
Follow up to ensure their satisfaction
I appeared for an interview in Jul 2024.
I applied via Approached by Company and was interviewed in Dec 2024. There was 1 interview round.
I applied via Company Website and was interviewed in Mar 2023. There were 2 interview rounds.
I applied via Recruitment Consulltant
Written test. Four options were given for each question. You have to select the correct answer.
They had given one topic. Everyone had to soeak three to four sentences on that particular topic.
In 2016 I was in my college day at that time . Group discussion we got one topic their were 2 team we were debating on a social topic. Interviewer was noticing the communication skills and confidence . It went smooth.
Well this was pen paper round all numerical and gramma question It was based normal apptitude test.
I applied via Walk-in and was interviewed before Jan 2023. There was 1 interview round.
based on 1 interview
Interview experience
based on 7 reviews
Rating in categories
Process Associate
3.6k
salaries
| ₹1 L/yr - ₹8.4 L/yr |
Customer Service Executive
521
salaries
| ₹1 L/yr - ₹6.5 L/yr |
Team Lead
321
salaries
| ₹2.4 L/yr - ₹7 L/yr |
Customer Care Executive
264
salaries
| ₹1 L/yr - ₹5 L/yr |
Quality Analyst
204
salaries
| ₹1.6 L/yr - ₹5.5 L/yr |
TCS
Wipro
HCLTech
Tech Mahindra