iEnergizer Senior CSA Interview Questions and Answers for Experienced

Logical reasoning, time and Speed

Q1. Operational round with manager
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Q1. Go through your resume
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Q2. Tell me about your schooling
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Q1. Asking for easy question
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Mathematics test and general knowledge

Q1. Discuss for the project
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Q2. Verification for the process
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Q3. Duplication for the process
Ans. 
Duplication for the process refers to creating a copy of the existing process to ensure consistency and efficiency.
• Duplication can help in standardizing processes across different teams or departments.

• It can also be useful for training purposes, where a duplicate process can be used for practice.

• Duplication should be done carefully to avoid confusion and ensure that the copied process is updated and relevant.

• For exampl...read more
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Q4. Finally pricing the claim
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Q1. What were your responsibilities in your previous job role?
Ans. 
In my previous job role, I was responsible for managing customer inquiries, resolving issues, and ensuring customer satisfaction.
• Handling customer inquiries and providing solutions

• Resolving customer issues in a timely manner

• Ensuring customer satisfaction through effective communication

• Maintaining customer records and documentation

• Collaborating with other team members to address customer needs
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Q2. What are your salary expectations?
Ans. 
I am looking for a competitive salary based on my experience and skills.
• Research industry standards for Senior CSA salaries

• Consider your level of experience and skills

• Be prepared to negotiate based on benefits and perks offered
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We need to describe a given topic in 400 words.

Q1. What were your roles and responsibilities in your previous job?
Ans. 
In my previous job, I was responsible for managing customer inquiries, resolving issues, and ensuring customer satisfaction.
• Handling customer inquiries and providing solutions

• Resolving customer issues and complaints

• Ensuring customer satisfaction through effective communication and problem-solving

• Maintaining customer records and documentation

• Collaborating with other departments to address customer needs
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Q2. What are the different types of fraud and how do they differ from one another?
Ans. 
Types of fraud include identity theft, credit card fraud, insurance fraud, and investment fraud.
• Identity theft involves stealing someone's personal information to commit fraud.

• Credit card fraud is when someone uses another person's credit card information without authorization.

• Insurance fraud occurs when someone makes false claims to an insurance company for financial gain.

• Investment fraud involves deceptive practices ...read more
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Q1. Tell me about your self
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Q2. Why do you want to work in BPO?
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Q1. Tell me about your self
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Q2. What is customer service for you?
Ans. 
Customer service is about providing excellent support and assistance to customers to ensure their satisfaction and loyalty.
• Listening actively to customers' needs and concerns

• Responding promptly and courteously to inquiries and issues

• Going above and beyond to exceed customer expectations

• Building strong relationships with customers through personalized interactions

• Resolving conflicts and complaints effectively and effici
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