ICICI Bank Brach Operation Manager Interview Questions and Answers

Q1. Tell me something about your current profile
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Q2. Why do you want to change job
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Q1. Please elaborate about current profile.
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Q2. Tell me about deceased handling process.
Ans. 
Deceased handling process involves respectful and efficient management of deceased individuals.
• Ensure proper identification of the deceased

• Coordinate with family members for arrangements

• Follow legal and regulatory requirements for handling deceased

• Maintain confidentiality and sensitivity throughout the process
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Q1. It was a general discussion about my past experience and various achievements
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Q1. It was a technical round . Only technical things and various operational concept was asked
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Q1. Previous role related
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Q2. Previous job achievements
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Easy aptitude test language test

Q1. Discussion on pay matrix
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Q1. What documents required for address change in case of pvt Ltd company?
Ans. 
Documents required for address change in a pvt Ltd company include proof of address, board resolution, and updated memorandum of association.
• Proof of address (such as utility bills or lease agreement)

• Board resolution approving the address change

• Updated memorandum of association reflecting the new address
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Q2. Who are there in your family?
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Q3. What is your current CTC?
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Q1. What is new Circular by RBI in case of locker to the bank?
Ans. 
RBI has issued a new circular regarding locker operations in banks.
• RBI has mandated banks to have a uniform procedure for opening and closing of lockers.

• Banks are required to have a system in place for monitoring the operations of lockers.

• Customers must be informed about the procedure for nomination in case of locker operations.

• The circular also includes guidelines for the surrender of locker keys by customers.

• Banks ne...read more
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According to.profile.one has to clear the various assignments questions witin timeline

Q1. Legal case handling
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Q2. How to deal with notices and legal case
Ans. 
Dealing with notices and legal cases requires prompt action, thorough understanding of the situation, and effective communication.
• Promptly review the notice or legal case to understand the allegations and implications.

• Consult with legal counsel to determine the best course of action.

• Gather all relevant documents and evidence to support your case.

• Respond to the notice or legal case within the specified timeframe.

• Maintai...read more
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Q3. Cash handling process
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Q4. Type of notes and handling of notes
Ans. 
Notes should be detailed, accurate, and organized for easy reference and follow-up.
• Notes should include relevant information such as customer interactions, transactions, and follow-up actions.

• Notes should be clear, concise, and free of spelling or grammatical errors.

• Notes should be organized in a systematic manner for easy retrieval and reference.

• Notes should be updated regularly and in a timely manner to ensure accura
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Q5. Remittance related
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Q6. Per year how much amount can be remitted
Ans. 
The amount that can be remitted per year varies depending on the individual's financial situation and the country's regulations.
• The amount that can be remitted per year is subject to government regulations and may vary from country to country.

• Individuals may be limited by their financial institutions in terms of the maximum amount that can be remitted per year.

• Some countries have restrictions on the amount of money tha...read more
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Q7. Deceased case claim settlement
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Q8. How to deal with deceased claim
Ans. 
Dealing with a deceased claim involves empathy, sensitivity, and following proper procedures.
• Express condolences to the family and assure them of assistance

• Request necessary documentation such as death certificate

• Follow company protocols for handling deceased claims

• Communicate with relevant departments to ensure smooth processing

• Update records and close the claim appropriately
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