IndusInd Bank Brach Operation Manager Interview Questions and Answers

Q1. Experience related
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Q2. Work about last company
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Q1. Already candidate shortlisted before taking interview
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Q1. Nothing asked in interview, just call for interview when I go there told me tha already candidate shortlisted
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Q1. Previous role related
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Q2. Previous job achievements
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Easy aptitude test language test

Q1. Discussion on pay matrix
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Q1. What is Your Previous Experience and What About You.
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Q2. Why are you leaving your previous Job.
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Q1. Introduction of candidate
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Q2. About past experience
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Q1. About salary negotiation
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Q1. What role do you play?
Ans. 
I play a key role in overseeing daily operations, managing staff, ensuring customer satisfaction, and driving branch growth.
• Oversee daily operations of the branch

• Manage and support branch staff

• Ensure high levels of customer satisfaction

• Drive branch growth through strategic initiatives

• Implement and enforce company policies and procedures

• Handle escalated customer issues and complaints
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Q2. What's your last achievement?
Ans. 
Implemented new customer service training program resulting in 20% increase in customer satisfaction scores.
• Implemented new customer service training program

• Achieved 20% increase in customer satisfaction scores
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Q3. Do you resolve Customer’s queries?
Ans. 
Yes, I resolve customer queries efficiently and effectively.
• I actively listen to customers to understand their concerns

• I provide accurate information and solutions to address their queries

• I follow up with customers to ensure their issues are resolved satisfactorily
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Q1. What is your current salary?
Ans. 
I am currently earning a competitive salary based on my experience and qualifications.
• My current salary is in line with industry standards.

• I am open to discussing salary expectations for this role.

• I believe my compensation should reflect my skills and contributions to the company.
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Q2. What's your expectations?
Ans. 
I expect to lead a team to achieve operational excellence, drive growth, and exceed customer expectations.
• Lead and motivate team members to achieve operational goals

• Drive growth through strategic planning and execution

• Exceed customer expectations by providing exceptional service

• Ensure compliance with company policies and procedures

• Continuously improve processes and efficiency
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Q3. We can 20% hike on your current basic salary?
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