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HGS Customer Relationship Officer Interview Questions and Answers

Updated 27 Jun 2022

HGS Customer Relationship Officer Interview Experiences

2 interviews found

Round 1 - One-on-one 

(3 Questions)

  • Q1. Tell me about yourself
  • Q2. Why are you left your previous job
  • Ans. How to know about this job
  • Answered by Aditya Kumar Sharma
  • Q3. Your last work experience
Round 2 - One-on-one 

(1 Question)

  • Q1. Your last work experience

Interview Preparation Tips

Interview preparation tips for other job seekers - There are 2 round, A HR screening and final ops round

Interview Questionnaire 

1 Question

  • Q1. General questions

Interview Preparation Tips

Round: Test
Duration: 30 minutes
Total Questions: 1

Round: Client Round
Experience: They notice about your confidence.

Skills: Proficiency In English, Smartness, Language

Customer Relationship Officer Interview Questions Asked at Other Companies

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Q5. How do you handle a situation when a customer is being irritating ... read more

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I applied via Approached by Company and was interviewed before Sep 2021. There were 2 interview rounds.

Round 1 - HR 
Round 2 - Group Discussion 

Tell me about your day.

Interview Preparation Tips

Interview preparation tips for other job seekers - It is an easy interview, you just need to have some good communication skills.

I applied via Walk-in and was interviewed before Apr 2020. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Tell me about your self?
  • Q2. What is customer service?
  • Q3. Why should we hire you??

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be simple and study little of the topic, but work on your grammar and pronounciation. Be bold

I applied via Walk-in and was interviewed in Mar 2020. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Tell me about yourself
  • Ans. 

    I am a dedicated and experienced Customer Service Executive with a strong background in providing exceptional customer support.

    • Over 5 years of experience in the customer service industry

    • Proficient in handling customer inquiries, complaints, and resolving issues

    • Skilled in building positive relationships with customers and ensuring their satisfaction

    • Excellent communication and problem-solving skills

    • Ability to work well u...

  • Answered by AI
  • Q2. What is your experience
  • Ans. 

    I have 3 years of experience in customer service roles.

    • Worked as a Customer Service Representative for a telecommunications company

    • Handled customer inquiries, complaints, and provided solutions

    • Assisted customers with billing, technical support, and product information

    • Received positive feedback from customers for excellent service

    • Trained new team members on customer service best practices

  • Answered by AI
  • Q3. What is customer service
  • Ans. 

    Customer service is the support and assistance provided to customers before, during, and after a purchase.

    • It involves addressing customer queries and concerns promptly and effectively

    • Providing accurate information about products and services

    • Resolving complaints and issues in a timely and satisfactory manner

    • Building and maintaining positive relationships with customers

    • Ensuring customer satisfaction and loyalty

    • Examples i...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and improve your english communication

I applied via Recruitment Consulltant and was interviewed before Apr 2021. There were 3 interview rounds.

Round 1 - HR 

(7 Questions)

  • Q1. What are your salary expectations?
  • Q2. What is your family background?
  • Q3. Share details of your previous job.
  • Q4. Why are you looking for a change?
  • Q5. Where do you see yourself in 5 years?
  • Q6. Tell me about yourself.
  • Q7. To speak on a topic on current affairs in hindi english bengali
Round 2 - Aptitude Test 
Round 3 - One-on-one 

(1 Question)

  • Q1. About myself and my city and to speak on a topic

Interview Preparation Tips

Topics to prepare for Concentrix Corporation Customer Care Executive interview:
  • Current event
Interview preparation tips for other job seekers - Could apply .job security is there if u r honest but salary increment very slow nd growth is there if u please ur manager personally by giving gifts always treating them as they r ur 🙏 nd leaves are not guven properly at the end of year leaves got lapsed .nowadays in this company negativity is more than positivity

I applied via Walk-in and was interviewed before Sep 2019. There were 3 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Tell me your daily routine?
  • Q2. Tell me about yourself?
  • Q3. Why should I hire you?
  • Q4. Elaborate something about any topic?

Interview Preparation Tips

Interview preparation tips for other job seekers - If you are looking for any executive job whether it is technical or non technical, above those common questions used to getting more chances for hiring. So that prepare those questions before going to give an interview.

I applied via Walk-in and was interviewed before Sep 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Some basics maths, reassoning question and grammer.

Round 3 - HR 

(1 Question)

  • Q1. Mainly questions asked are general and must be confident and be firm with what you speak.

Interview Preparation Tips

Interview preparation tips for other job seekers - The main thing to keep in mind while appearing for interview is be crystal clear and I would say confident is the main pillar stone.

I applied via Recruitment Consultant and was interviewed in Oct 2020. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - Talk positive and stick to your statements till end

Interview Questionnaire 

1 Question

  • Q1. Self introduction, Why do you want to join this company, Salary expectations, Qualifications, Flexibility about changing shifts, etc.

Interview Preparation Tips

Interview preparation tips for other job seekers - Some common questions and answers (can be obtained through internet access)

HGS Interview FAQs

How many rounds are there in HGS Customer Relationship Officer interview?
HGS interview process usually has 2 rounds. The most common rounds in the HGS interview process are One-on-one Round.

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HGS Customer Relationship Officer Salary
based on 90 salaries
₹1 L/yr - ₹4 L/yr
34% less than the average Customer Relationship Officer Salary in India
View more details

HGS Customer Relationship Officer Reviews and Ratings

based on 59 reviews

4.1/5

Rating in categories

3.7

Skill development

3.4

Work-life balance

3.5

Salary

3.9

Job security

3.9

Company culture

3.3

Promotions

3.8

Work satisfaction

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