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HDFC Bank Customer Care Executive Interview Questions, Process, and Tips for Experienced
Top HDFC Bank Customer Care Executive Interview Questions and Answers for Experienced
- Q1. WHAT ARE THE SERVICES PROVIDED BY THE HDFC TO THE CUSTOMER?
- Q2. WHAT IS THE FULL FORM OF HDFC? WHAT IS CASA?
- Q3. IN WHICH YEAR HDFC ESTABLISH.
HDFC Bank Customer Care Executive Interview Experiences for Experienced
4 interviews found
ARIJIT SAHA
Selected
I applied via Referral and was interviewed in Nov 2024. There were 2 interview rounds.
Very Good experience nice very good.
(1 Question)
- Q1. Salary Discussion
Interview Preparation Tips
Anonymous
Selected
I was interviewed before Feb 2024.
(4 Questions)
- Q1. Interview with seniors
- Q2. Qualification n background
- Q3. Work experience if worked earlier n general questions based one dealing work culture
- Q4. Discussion about job role
(3 Questions)
- Q1. Experience n qualificayion
- Ans.
I have 3 years of experience in customer service and a Bachelor's degree in Business Administration.
3 years of experience in customer service
Bachelor's degree in Business Administration
Strong communication and problem-solving skills
Familiarity with CRM systems and customer support tools
- Q2. Qualification n degrees
- Q3. Work experience n vintage if worked earlier
- Ans.
I have 3 years of experience working in customer care at a vintage clothing store.
I have 3 years of experience in customer care
I have worked at a vintage clothing store
I have handled customer inquiries, complaints, and feedback
I have experience in providing excellent customer service
Online examination based on vocab, general apptituted
Onboarding modules n training session
Interview Preparation Tips
(2 Questions)
- Q1. IN WHICH YEAR HDFC ESTABLISH.
- Ans.
HDFC was established in 1994.
HDFC stands for Housing Development Finance Corporation.
It was established on August 17, 1994.
It is headquartered in Mumbai, India.
HDFC is one of the largest private sector banks in India.
- Q2. WHAT ARE THE SERVICES PROVIDED BY THE HDFC TO THE CUSTOMER?
- Ans.
HDFC provides a range of services to its customers including banking, loans, insurance, investments, and credit cards.
Banking services such as savings accounts, current accounts, and fixed deposits
Loan services such as personal loans, home loans, and car loans
Insurance services such as life insurance, health insurance, and motor insurance
Investment services such as mutual funds, stocks, and bonds
Credit card services wi
(2 Questions)
- Q1. TURN OVER OF THE HDFC?
- Q2. WHAT IS THE FULL FORM OF HDFC? WHAT IS CASA?
- Ans.
HDFC stands for Housing Development Finance Corporation. CASA stands for Current Account Savings Account.
HDFC is a leading financial institution in India that provides a range of financial products and services.
It was founded in 1977 and is headquartered in Mumbai.
CASA is a type of bank account that combines a current account and a savings account.
It is a low-cost source of funds for banks and helps them to maintain a ...
REASONING, PUZZLES AND RELATIONSHIP
Interview Preparation Tips
What people are saying about HDFC Bank
I applied via Walk-in and was interviewed in Feb 2022. There was 1 interview round.
(2 Questions)
- Q1. What your previous job role.
- Q2. How much Exprience, how much li in person month
Interview Preparation Tips
HDFC Bank interview questions for designations
Interview questions from similar companies
I applied via Walk-in and was interviewed in Mar 2021. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. How to sale product
- Ans.
To sell a product, understand the customer's needs, highlight the benefits, and create a sense of urgency.
Research the target audience and their pain points
Highlight the unique features and benefits of the product
Create a sense of urgency through limited time offers or scarcity
Build trust and rapport with the customer
Handle objections and provide solutions
Close the sale and follow up for customer satisfaction
Interview Preparation Tips
Sales Executive Interview Questions & Answers
Kotak Mahindra Bank
Aritro Mukherji
posted on 23 Sep 2017
I was interviewed before Sep 2016.
Interview Questionnaire
1 Question
- Q1. Growth prospects and compensation
Interview Preparation Tips
Duration: 25 minutes
Total Questions: 40
Round: Group Discussion
Tips: You should show how you can stand out in the competitive crowd
Duration: 5 minutes
Skills: Selling Skills, Analytical Skills
I applied via Referral and was interviewed before Aug 2020. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. I was asked about sales and loan related questions.
Interview Preparation Tips
I applied via Campus Placement and was interviewed before Jan 2020. There was 1 interview round.
Interview Questionnaire
2 Questions
- Q1. Tell me about yourself
- Q2. Sell me this pen
- Ans.
This pen is a must-have for anyone who wants to make a lasting impression with their writing.
This pen has a sleek and professional design that will make you stand out in any business meeting.
It writes smoothly and effortlessly, making your handwriting look neat and tidy.
The ink is long-lasting and won't smudge or smear, ensuring that your writing stays legible for years to come.
It's also refillable, so you can use it a...
Interview Preparation Tips
I applied via Referral and was interviewed before May 2021. There was 1 interview round.
(1 Question)
- Q1. What is your family background?
Interview Preparation Tips
I applied via Other
Interview Questionnaire
4 Questions
- Q1. How to deal with clients and how to convence them.
- Ans.
To deal with clients and convince them, it is important to build rapport, understand their needs, provide solutions, and showcase value.
Build rapport by actively listening and showing genuine interest in their concerns.
Understand their needs by asking open-ended questions and conducting thorough research.
Provide solutions that align with their goals and address their pain points.
Showcase value by highlighting the uniqu...
- Q2. To The clients-Are you using any credit of ICICI Bank? 2. If you dont use any cards then you can use it. 3.you will a lots of Benifits........
- Q3. Above all .
- Q4. Above all.
Interview Preparation Tips
Experience: Candidates selected under Undergraduate.
Round: Group Discussion
Experience: About credit card.
Features and criteria
General Tips: Always keep smile in face n be happy .dont be hesitate infront of Hr.
Dont be oversmart behave gently.
Skills: Communication, Body Language, Presentation Skills, Decision Making Skills
HDFC Bank Interview FAQs
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HDFC Bank Customer Care Executive Interview Process for Experienced
based on 2 interviews
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