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HDFC Bank Customer Care Executive Interview Questions, Process, and Tips for Experienced
Top HDFC Bank Customer Care Executive Interview Questions and Answers for Experienced
- Q1. WHAT ARE THE SERVICES PROVIDED BY THE HDFC TO THE CUSTOMER?
- Q2. WHAT IS THE FULL FORM OF HDFC? WHAT IS CASA?
- Q3. IN WHICH YEAR HDFC ESTABLISH.
HDFC Bank Customer Care Executive Interview Experiences for Experienced
6 interviews found
ARIJIT SAHA
Selected
I applied via Referral and was interviewed in Nov 2024. There were 2 interview rounds.
Very Good experience nice very good.
(1 Question)
- Q1. Salary Discussion
Interview Preparation Tips
Selected
I appeared for an interview in Sep 2024, where I was asked the following questions.
- Q1. What was the reason for leaving your previous job?
- Q2. What makes you the preferred candidate for this position compared to other interviewees?
Selected
I appeared for an interview before Feb 2024.
(4 Questions)
- Q1. Interview with seniors
- Q2. Qualification n background
- Q3. Work experience if worked earlier n general questions based one dealing work culture
- Q4. Discussion about job role
(3 Questions)
- Q1. Experience n qualificayion
- Ans.
I have 3 years of experience in customer service and a Bachelor's degree in Business Administration.
3 years of experience in customer service
Bachelor's degree in Business Administration
Strong communication and problem-solving skills
Familiarity with CRM systems and customer support tools
- Q2. Qualification n degrees
- Q3. Work experience n vintage if worked earlier
- Ans.
I have 3 years of experience working in customer care at a vintage clothing store.
I have 3 years of experience in customer care
I have worked at a vintage clothing store
I have handled customer inquiries, complaints, and feedback
I have experience in providing excellent customer service
Online examination based on vocab, general apptituted
Onboarding modules n training session
Interview Preparation Tips
What people are saying about HDFC Bank
Selected
I appeared for an interview before Mar 2024, where I was asked the following questions.
- Q1. Where do you live
- Ans.
I live in a vibrant neighborhood in the city, surrounded by parks, cafes, and a strong sense of community.
The area has a mix of residential and commercial spaces, making it convenient for shopping and dining.
There are several parks nearby where I enjoy jogging and relaxing on weekends.
The community is diverse, with friendly neighbors and regular local events that foster connections.
- Q2. How you worked in the operations before
- Ans.
I have experience in operations, focusing on process optimization and customer satisfaction in various roles.
Managed daily operations in a call center, ensuring efficient handling of customer inquiries.
Implemented a new ticketing system that reduced response time by 30%.
Trained new team members on best practices for customer interactions, improving overall service quality.
Collaborated with cross-functional teams to str...
HDFC Bank interview questions for designations
(2 Questions)
- Q1. IN WHICH YEAR HDFC ESTABLISH.
- Ans.
HDFC was established in 1994.
HDFC stands for Housing Development Finance Corporation.
It was established on August 17, 1994.
It is headquartered in Mumbai, India.
HDFC is one of the largest private sector banks in India.
- Q2. WHAT ARE THE SERVICES PROVIDED BY THE HDFC TO THE CUSTOMER?
- Ans.
HDFC provides a range of services to its customers including banking, loans, insurance, investments, and credit cards.
Banking services such as savings accounts, current accounts, and fixed deposits
Loan services such as personal loans, home loans, and car loans
Insurance services such as life insurance, health insurance, and motor insurance
Investment services such as mutual funds, stocks, and bonds
Credit card services wi
(2 Questions)
- Q1. TURN OVER OF THE HDFC?
- Q2. WHAT IS THE FULL FORM OF HDFC? WHAT IS CASA?
- Ans.
HDFC stands for Housing Development Finance Corporation. CASA stands for Current Account Savings Account.
HDFC is a leading financial institution in India that provides a range of financial products and services.
It was founded in 1977 and is headquartered in Mumbai.
CASA is a type of bank account that combines a current account and a savings account.
It is a low-cost source of funds for banks and helps them to maintain a ...
REASONING, PUZZLES AND RELATIONSHIP
Interview Preparation Tips
I applied via Walk-in and was interviewed in Feb 2022. There was 1 interview round.
(2 Questions)
- Q1. What your previous job role.
- Q2. How much Exprience, how much li in person month
Interview Preparation Tips
Customer Care Executive Jobs at HDFC Bank
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Jana Small Finance Bank
Anonymous
posted on 5 Apr 2021
I applied via Naukri.com and was interviewed before Apr 2020. There was 1 interview round.
Interview Questionnaire
2 Questions
- Q1. What tell about your background
- Q2. My name , my qualification, father and mother, details and my job experience
Interview Preparation Tips
Interview Questionnaire
1 Question
- Q1. How many Experience in sales
I applied via Other
Interview Questionnaire
4 Questions
- Q1. How to deal with clients and how to convence them.
- Ans.
To deal with clients and convince them, it is important to build rapport, understand their needs, provide solutions, and showcase value.
Build rapport by actively listening and showing genuine interest in their concerns.
Understand their needs by asking open-ended questions and conducting thorough research.
Provide solutions that align with their goals and address their pain points.
Showcase value by highlighting the uniqu...
- Q2. To The clients-Are you using any credit of ICICI Bank? 2. If you dont use any cards then you can use it. 3.you will a lots of Benifits........
- Q3. Above all .
- Q4. Above all.
Interview Preparation Tips
Experience: Candidates selected under Undergraduate.
Round: Group Discussion
Experience: About credit card.
Features and criteria
General Tips: Always keep smile in face n be happy .dont be hesitate infront of Hr.
Dont be oversmart behave gently.
Skills: Communication, Body Language, Presentation Skills, Decision Making Skills
I applied via LinkedIn and was interviewed in Dec 2020. There was 1 interview round.
Interview Questionnaire
4 Questions
- Q1. Say something About You
- Q2. What is CASA
- Ans.
CASA stands for Current Account and Savings Account. It refers to the deposits made by customers in a bank.
CASA is a type of bank account where customers can deposit their money.
It includes both current accounts and savings accounts.
CASA deposits are considered to be low-cost funds for banks.
Banks offer higher interest rates on savings accounts to attract more customers.
CASA ratio is an important metric for banks to me...
- Q3. Tell something about new bank policies
- Ans.
New bank policies aim to improve customer experience and security.
Banks are implementing more advanced security measures to protect customer data
Digital banking is becoming more prevalent, with banks offering more online and mobile services
Some banks are offering incentives for customers to switch to paperless statements and online banking
There is a focus on improving customer service and reducing wait times in branche...
- Q4. Expected Salary
Interview Preparation Tips
HDFC Bank Interview FAQs
The duration of HDFC Bank Customer Care Executive interview process can vary, but typically it takes about less than 2 weeks to complete.
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HDFC Bank Customer Care Executive Interview Process for Experienced
based on 4 interviews
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HDFC Bank Customer Care Executive Reviews and Ratings
based on 186 reviews
Rating in categories
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