AmbitionBox
Interview Questions
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
i
HDFC Bank
Compare
Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards
Filter interviews by
HDFC Bank Collection Officer Interview Questions, Process, and Tips for Experienced
Top HDFC Bank Collection Officer Interview Questions and Answers for Experienced
- Q1. In case customer not answering the call what are you doing
- Q2. How to handle the customer in angery situations
- Q3. How to handle the customer
HDFC Bank Collection Officer Interview Experiences for Experienced
7 interviews found
Anonymous
(1 Question)
- Q1. About self and experience regarding questions
Selected
I applied via Naukri.com and was interviewed in Dec 2022. There were 2 interview rounds.
(4 Questions)
- Q1. What expected in our company
- Q2. Tell me something about your self
- Q3. How much expected in salary
- Q4. Do you know about this company
(2 Questions)
- Q1. How to handle the customer
- Ans.
Handling customers requires patience, empathy, and effective communication.
Listen actively to the customer's concerns and show empathy
Remain calm and professional, even in difficult situations
Offer solutions or alternatives to resolve the issue
Communicate clearly and effectively, avoiding technical jargon
Follow up with the customer to ensure satisfaction
- Q2. How to handle the customer in angery situations
- Ans.
Stay calm, listen actively, empathize, apologize, offer solutions, and follow up.
Remain calm and professional
Listen actively and let the customer vent
Empathize with the customer's situation
Apologize for any inconvenience caused
Offer solutions to resolve the issue
Follow up with the customer to ensure satisfaction
Use positive language and avoid blaming or accusing the customer
If necessary, escalate the issue to a supervi
Interview Preparation Tips
Jitendra Kumar Dhabai
I applied via Job Portal
(2 Questions)
- Q1. I am interested but location Bhilwara
- Q2. I hard worker but location is Bhilwara
Interview Preparation Tips
Job sels , collection ya others job
What people are saying about HDFC Bank
Selected
I applied via Naukri.com and was interviewed before Sep 2022. There were 2 interview rounds.
(2 Questions)
- Q1. Banking related questions.DRA full form and about collections..
- Q2. Be bold , don't act like smart 🤓
Interview Preparation Tips
- DRA certified
- Collection Management
- Excel
- Basic computer
- Average English
HDFC Bank interview questions for designations
Selected
I applied via Referral and was interviewed before Oct 2022. There were 4 interview rounds.
Online aptitude test amcat
(2 Questions)
- Q1. Self introduction
- Q2. Questions on collection terms line npa
(1 Question)
- Q1. Joining formalities
Interview Preparation Tips
Selected
I applied via Referral and was interviewed before Jun 2022. There were 2 interview rounds.
(3 Questions)
- Q1. 1st question please tell me a bout yourself
- Q2. How to handle with customer
- Ans.
Handle customers with empathy, patience, and professionalism.
Listen actively to understand customer concerns
Remain calm and composed, even in challenging situations
Offer solutions or alternatives to resolve issues
Maintain a positive attitude and friendly demeanor
Follow up with customers to ensure satisfaction
- Q3. In case customer not answering the call what are you doing
- Ans.
If customer does not answer the call, I leave a voicemail and send a follow-up text or email.
Leave a voicemail with a polite message requesting a call back
Send a follow-up text or email with the same message
Attempt to call again at a later time if necessary
I applied via Referral and was interviewed before Apr 2021. There were 2 interview rounds.
(1 Question)
- Q1. What are your salary expectations?
Interview Preparation Tips
Interview questions from similar companies
I applied via Recruitment Consultant and was interviewed in Oct 2020. There was 1 interview round.
Interview Questionnaire
2 Questions
- Q1. Where are you from?
- Q2. Say about Banking
- Ans.
Banking is the industry that deals with financial transactions, such as deposits, loans, and investments.
Banks offer various types of accounts, such as savings, checking, and money market accounts.
They provide loans for personal, business, and real estate purposes.
Banks also offer investment services, such as mutual funds, stocks, and bonds.
They play a crucial role in the economy by providing financial services to indi...
Interview Preparation Tips
I applied via Referral and was interviewed in Dec 2020. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. What makes you to join this?
Interview Preparation Tips
The next thing interviewers want to understand is about your career goals. They are interested to see if your goals match with the company’s objectives and evaluate how best to provide you the right opportunities to excel with them.
I applied via Referral and was interviewed in Sep 2020. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. What you can do which others cant ?
Interview Preparation Tips
HDFC Bank Interview FAQs
The duration of HDFC Bank Collection Officer interview process can vary, but typically it takes about less than 2 weeks to complete.
Tell us how to improve this page.
HDFC Bank Interviews By Designations
- HDFC Bank Relationship Manager Interview Questions
- HDFC Bank Deputy Manager Interview Questions
- HDFC Bank Sales Officer Interview Questions
- HDFC Bank Assistant Manager Interview Questions
- HDFC Bank Personal Banker Interview Questions
- HDFC Bank Manager Interview Questions
- HDFC Bank Credit Manager Interview Questions
- HDFC Bank Sales Manager Interview Questions
- Show more
Interview Questions for Popular Designations
- Collections Manager Interview Questions
- Area Collection Manager Interview Questions
- Assistant Manager Collections Interview Questions
- Collection Associate Interview Questions
- Collections Executive Interview Questions
- Regional Collection Manager Interview Questions
- Senior Collection Executive Interview Questions
- Senior Collection Officer Interview Questions
- Show more
HDFC Bank Collection Officer Interview Process for Experienced
based on 6 interviews
2 Interview rounds
- Resume Shortlist Round
- One-on-one Round
Collection Officer Interview Questions from Similar Companies
Fast track your campus placements
HDFC Bank Collection Officer Reviews and Ratings
based on 175 reviews
Rating in categories
|
Deputy Manager
15.1k
salaries
|  ₹2 L/yr - ₹10 L/yr |
|
Manager
10.2k
salaries
| ₹5 L/yr - ₹14.7 L/yr |
|
Assistant Manager
9.5k
salaries
| ₹1.7 L/yr - ₹7.3 L/yr |
|
Senior Manager
6.4k
salaries
| ₹8 L/yr - ₹25 L/yr |
|
Relationship Manager
6.3k
salaries
| ₹2.4 L/yr - ₹12.5 L/yr |
ICICI Bank
State Bank of India
Axis Bank
Kotak Mahindra Bank
- Home >
- Interviews >
- HDFC Bank Interview Questions >
- HDFC Bank Collection Officer Interview Questions for Experienced
