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HCLTech Service Desk Analyst Interview Questions and Answers for Experienced

Updated 8 May 2024

HCLTech Service Desk Analyst Interview Experiences for Experienced

2 interviews found

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
Selected Selected
Round 1 - One-on-one 

(3 Questions)

  • Q1. Self Introduction
  • Q2. Vocabulary test
  • Q3. Itil and vpn. role and responsibilities
Round 2 - Technical 

(1 Question)

  • Q1. Itil,vpn,role and responsibilities
Round 3 - Technical 

(1 Question)

  • Q1. Communication skills

I applied via Referral and was interviewed in Sep 2022. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. 1- Tell me something about yourself 2- What was your previous Experience 3- Tell me something about your family background
  • Ans. 

    I am a Service Desk Analyst with previous experience in IT support. I come from a close-knit family.

    • I have worked as a Service Desk Analyst for the past 3 years, providing technical support to end-users.

    • Prior to that, I worked as a Help Desk Technician for a software company.

    • I have a strong understanding of IT systems and troubleshooting techniques.

    • In my previous role, I successfully resolved over 1000 support tickets ...

  • Answered by AI
Round 3 - Technical 

(1 Question)

  • Q1. 1-How do you connect a printer using an IP address 2- Scenario-based questions ( How would you help a client from the healthcare industry who is finding difficulties connecting to the hospital wifi ) 3- ...
Round 4 - Assignment 

An automated email gets triggered by Pearson group as they are the 3rd party service providers for HCL for the Versant test.

Round 5 - HR 

(1 Question)

  • Q1. If you clear the Versant round, You will be contacted through HR for the salary discussion.

Interview Preparation Tips

Topics to prepare for HCLTech Service Desk Analyst interview:
  • Youtube (
  • Pearson versant
Interview preparation tips for other job seekers - Make sure you go through YouTube videos for the versant test and practice it for at least a day.

Make sure you record your voice and correct it if you're mispronouncing it.

Service Desk Analyst Interview Questions Asked at Other Companies for Experienced

Q1. Do you have computer knowledge and T/s knowledge for the problems ... read more
Q2. What is the command in CMD to check the system info and Mac addre ... read more
asked in Cognizant
Q3. What is Customer service,operating system , difference between ra ... read more
Q4. If sound is not coming from the speaker then what are the t/s ste ... read more
Q5. If system is running slow, what all t/s you'll do and what will b ... read more

Interview questions from similar companies

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Assessment 

(2 Questions)

  • Q1. What is your favourite movie and festival
  • Ans. My favourite festival is diwali and on movie , fast and furious.
  • Answered Anonymously
  • Q2. What is you favorite cartoon.?

Interview Preparation Tips

Interview preparation tips for other job seekers - Karma Always comes with good fortunes, and will get you the great success, not just a tries

I applied via Company Website and was interviewed in Jul 2021. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. Tell me about your self?
  • Q2. What is Customer service,operating system , difference between ram & rom?
  • Ans. 

    Customer service, operating system, RAM and ROM differences explained.

    • Customer service is the provision of assistance and support to customers before, during, and after a purchase.

    • An operating system is a software that manages computer hardware and software resources.

    • RAM (Random Access Memory) is a type of computer memory that is volatile and used for temporary storage.

    • ROM (Read-Only Memory) is a type of computer memor...

  • Answered by AI
  • Q3. Why do you want to choose IT?
  • Q4. Are u comfortable for rotational shift & location

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview was good & HR behave me very well.overall amazing

Skills evaluated in this interview

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(1 Question)

  • Q1. Difference between pst and ost
  • Ans. 

    PST is a personal storage table used by Outlook to store emails, while OST is an offline storage table used for offline access to emails.

    • PST is used for storing emails, contacts, calendar items, and other data in Outlook.

    • OST is a cached copy of the mailbox stored on the local computer for offline access.

    • PST files are typically used for archiving or backing up emails, while OST files are used for offline access to email...

  • Answered by AI
Interview experience
3
Average
Difficulty level
Easy
Process Duration
4-6 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Jul 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about your self
  • Ans. 

    I am a dedicated and experienced customer service professional with a passion for helping others.

    • I have over 5 years of experience in customer service roles

    • I am skilled in handling customer inquiries and resolving issues efficiently

    • I am a strong communicator and problem-solver

    • I am committed to providing excellent service and building positive relationships with customers

  • Answered by AI
  • Q2. Tell about our company?
  • Ans. 

    Our company is a leading provider of customer service solutions in the retail industry.

    • Founded in 2005

    • Headquartered in New York City

    • Specializes in providing personalized customer service experiences

    • Works with top retail brands such as Macy's and Nordstrom

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - The first step in identifying your dream job is to figure out your passions and interests. Consider what you enjoy doing and what makes you

I applied via Naukri.com and was interviewed in Sep 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. She asked about experience. Strength and weakness. Also she asked about the
Round 3 - One-on-one 

(4 Questions)

  • Q1. Basic questions of troubleshooting
  • Q2. Outlook troubleshooting
  • Q3. Citrix troubleshooting
  • Q4. VPN troubleshooting

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Sep 2023. There were 2 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. What is beam and it's shear force unit
  • Ans. 

    A beam is a structural element that carries load primarily in bending. The shear force unit is measured in Newtons (N) or pounds-force (lbf).

    • A beam is a long, horizontal structural member that supports loads by resisting bending.

    • Shear force is the force that acts parallel to the cross-section of the beam.

    • The unit of shear force is typically measured in Newtons (N) or pounds-force (lbf).

  • Answered by AI
Round 2 - Technical 

(1 Question)

  • Q1. What is moment of interia
  • Ans. 

    Moment of inertia is a measure of an object's resistance to changes in its rotation.

    • Moment of inertia depends on the mass distribution of an object.

    • It is calculated by summing the products of the mass of each particle and the square of its distance from the axis of rotation.

    • Moment of inertia is denoted by the symbol 'I'.

    • For example, a solid sphere has a higher moment of inertia compared to a hollow sphere of the same m

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
More than 8 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Apr 2023. There were 2 interview rounds.

Round 1 - One-on-one 

(5 Questions)

  • Q1. Good knowledge I catch good experience happy with job in TCS
  • Q2. My best job in TCS all over employees was good
  • Q3. Great work in TCS
  • Ans. 

    Thank you! I appreciate the recognition for my work at TCS.

    • I have always strived to deliver exceptional customer service at TCS.

    • I consistently met and exceeded customer expectations by resolving issues efficiently.

    • I received positive feedback from customers for my professionalism and problem-solving skills.

  • Answered by AI
  • Q4. Good experience catch
  • Q5. All over was good and I m happy
Round 2 - Case Study 

Nice experience all over good work in my life

Interview Preparation Tips

Interview preparation tips for other job seekers - Good company good experience nice all over my work experience

I applied via Naukri.com and was interviewed in Feb 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - Group Discussion 

Discuss about company

Interview Preparation Tips

Interview preparation tips for other job seekers - Good communication skills
Positive attitude
Testing concepts

HCLTech Interview FAQs

How many rounds are there in HCLTech Service Desk Analyst interview for experienced candidates?
HCLTech interview process for experienced candidates usually has 4 rounds. The most common rounds in the HCLTech interview process for experienced candidates are Technical, HR and Resume Shortlist.
How to prepare for HCLTech Service Desk Analyst interview for experienced candidates?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at HCLTech. The most common topics and skills that interviewers at HCLTech expect are Service Desk, Technical Support, Troubleshooting, Active Directory and IT Helpdesk.
What are the top questions asked in HCLTech Service Desk Analyst interview for experienced candidates?

Some of the top questions asked at the HCLTech Service Desk Analyst interview for experienced candidates -

  1. 1-How do you connect a printer using an IP address 2- Scenario-based questions...read more
  2. 1. What is a SMTP and how it's being used 2. What is ITIL and it's version 3. W...read more
  3. Itil and vpn. role and responsibilit...read more

Tell us how to improve this page.

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based on 1 HCLTech interview
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HCLTech Service Desk Analyst Salary
based on 202 salaries
₹1.7 L/yr - ₹6.2 L/yr
23% less than the average Service Desk Analyst Salary in India
View more details

HCLTech Service Desk Analyst Reviews and Ratings

based on 25 reviews

3.2/5

Rating in categories

3.3

Skill development

2.9

Work-Life balance

3.0

Salary & Benefits

3.8

Job Security

3.3

Company culture

3.0

Promotions/Appraisal

3.2

Work Satisfaction

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