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Tata Group Customer Service Executive Interview Questions and Answers

Updated 17 Sep 2022

Tata Group Customer Service Executive Interview Experiences

3 interviews found

I applied via Company Website and was interviewed in Aug 2022. There were 10 interview rounds.

Round 1 - Group Discussion 

I want to group discussion im interested

Round 2 - Coding Test 

I want to coding test sir interested

Round 3 - Coding Test 

I want to coding testing im all was interested job

Round 4 - Group Discussion 

Im interested to group Discussion sir im interested

Round 5 - Coding Test 

Im interested to tha testing sir

Round 6 - Coding Test 

Ya im all was test im interested tha job

Round 7 - Coding Test 

Ya im interested tha job all Tamilnadu branches

Round 8 - One-on-one 

(1 Question)

  • Q1. Only for on round sir test
Round 9 - One-on-one 

(1 Question)

  • Q1. Only for one round sir im interested sir
Round 10 - One-on-one 

(1 Question)

  • Q1. Finneley for one rounding sir

Interview Preparation Tips

Interview preparation tips for other job seekers - I'm interested tha job customer care services job all Tamilnadu branches work from home

I applied via Naukri.com and was interviewed in Feb 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Group Discussion 

Discuss about company

Interview Preparation Tips

Interview preparation tips for other job seekers - Good communication skills
Positive attitude
Testing concepts

Customer Service Executive Interview Questions Asked at Other Companies

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I applied via Naukri.com and was interviewed in Feb 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Coding Test 

Interview Preparation Tips

Interview preparation tips for other job seekers - Good communication skills, testing concepts,

Interview questions from similar companies

I applied via Referral and was interviewed before Sep 2020. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Introduction. Upselling a product
  • Ans. 

    Upselling is a technique to persuade customers to buy a more expensive or upgraded version of a product.

    • Understand the customer's needs and preferences

    • Highlight the benefits of the upgraded product

    • Offer discounts or promotions to sweeten the deal

    • Use suggestive language to encourage the customer to upgrade

    • Provide excellent customer service to build trust and loyalty

  • Answered by AI
  • Q2. How would you deal with aged customer
  • Ans. 

    I would provide patient and attentive service, taking into account any physical or cognitive limitations.

    • Speak clearly and slowly, allowing time for the customer to process information

    • Use simple language and avoid technical jargon

    • Be patient and understanding, allowing the customer to take their time

    • Offer assistance with any physical tasks, such as carrying bags or opening doors

    • Ensure the customer is comfortable and has...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - They basically check communication skill.

I applied via Walk-in and was interviewed before Jun 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. About your self ???

Interview Preparation Tips

Interview preparation tips for other job seekers - Give the interview without fear .
Be confident

I applied via Walk-in and was interviewed before Dec 2019. There were 5 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. (1) Normal intro ... (2)Prepare any topic like favorite trip and Delhi metro
  • Q2. Tell me about your hobbies
  • Q3. Tell me about your strength

Interview Preparation Tips

Interview preparation tips for other job seekers - During the interview always be confident in first round Or in time of introducing yourself because if you give your first round in proper way and within fluency then definitely your interviewers will show intrest towards you for second round never be hesitate in very first round of interview.
And we always need to know about the company for which we are going to introducing ourselves.

I applied via Referral and was interviewed before Mar 2020. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Intro, strength and weakness with example, about studies , about hobbies with tricky questions, to sign a contract.

Interview Preparation Tips

Interview preparation tips for other job seekers - Selection process of Wipro is too good,
my advice is don't lie during interview, everything will be fine.

I applied via Walk-in and was interviewed in Dec 2019. There was 1 interview round.

Interview Questionnaire 

8 Questions

  • Q1. Tell me something about yourself.
  • Q2. Regarding previous Organization.
  • Q3. Why did you left previous Organization.
  • Q4. What was your role in previous Organization.
  • Q5. Detail Explanation regarding previous Organization Process.
  • Ans. 

    Implemented a streamlined process for customer inquiries and complaints at XYZ Corp.

    • Conducted a thorough analysis of existing processes and identified areas for improvement

    • Developed and implemented a new system for tracking and resolving customer issues

    • Trained customer service team on new process and provided ongoing support

    • Monitored and evaluated the effectiveness of the new process through regular feedback and data a...

  • Answered by AI
  • Q6. Regarding Hobby
  • Q7. Job stability
  • Q8. And what you think about TCS.

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be Confidante and Answer those.
Don't get scared, it's just a basics questions.

I applied via Walk-in and was interviewed before Dec 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Tell me about yourself
  • Q2. How did you spend yesterday/weekend?

Interview Preparation Tips

Interview preparation tips for other job seekers - You must have good communication skills mainly english language . The interview is to assess whether a candidate can speak english without making any grammatical error.

I applied via Naukri.com and was interviewed before Jul 2020. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Case study

Interview Preparation Tips

Interview preparation tips for other job seekers - You need to get good communication skills

Tata Group Interview FAQs

How many rounds are there in Tata Group Customer Service Executive interview?
Tata Group interview process usually has 4-5 rounds. The most common rounds in the Tata Group interview process are Coding Test, Group Discussion and One-on-one Round.
What are the top questions asked in Tata Group Customer Service Executive interview?

Some of the top questions asked at the Tata Group Customer Service Executive interview -

  1. Only for on round sir t...read more
  2. Only for one round sir im interested ...read more
  3. Finneley for one rounding ...read more

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Tata Group Customer Service Executive Salary
based on 14 salaries
₹1.6 L/yr - ₹8.2 L/yr
15% more than the average Customer Service Executive Salary in India
View more details

Tata Group Customer Service Executive Reviews and Ratings

based on 6 reviews

4.9/5

Rating in categories

3.4

Skill development

4.6

Work-life balance

3.1

Salary

3.0

Job security

2.5

Company culture

3.0

Promotions

2.5

Work satisfaction

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