HCLTech Incident Management Analyst Interview Questions and Answers

The priority matrix in incident management is a tool used to prioritize incidents based on their impact and urgency.

• The priority matrix typically consists of a grid with impact and urgency as the two axes.

• Incidents are categorized into different priority levels based on their position in the matrix.

• The priority levels can be defined as high, medium, and low, or using numerical values.

• The matrix helps incident managemen...read more

The stages of Major incident include identification, categorization, prioritization, diagnosis, resolution, and closure.

• Identification: Recognizing that a major incident has occurred.

• Categorization: Classifying the incident based on impact and urgency.

• Prioritization: Determining the order in which incidents will be addressed.

• Diagnosis: Investigating the root cause of the incident.

• Resolution: Implementing a solution to ...read more

I want to join LTIMindtree because of their reputation for excellence in Major Incident and Problem Management.

• LTIMindtree has a strong track record in Major Incident and Problem Management

• I am impressed by the company's commitment to continuous improvement and innovation

• I believe that my skills and experience align well with the opportunities at LTIMindtree

Handling major incidents involves quick response, effective communication, thorough investigation, and continuous improvement.

• Quickly assess the situation and prioritize actions based on impact and urgency.

• Establish clear communication channels to keep stakeholders informed throughout the incident.

• Conduct a thorough investigation to identify root causes and prevent future occurrences.

• Implement post-incident reviews to ...read more

Managing incidents involves timely response, communication, prioritization, resolution, and post-incident analysis.

• Quickly assess the severity and impact of the incident.

• Communicate with stakeholders and keep them informed throughout the incident.

• Prioritize tasks based on impact and urgency.

• Coordinate resources effectively to resolve the incident as quickly as possible.

• Conduct a post-incident analysis to identify root